Townends
Croydon, CR0
4.7/5, 263 reviews
95% recommended
90% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction

“Hi,Simple really, we were living in a awful house ......”

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Mar 24,2015
Minithumbup
By: 'JNGL & CO'
Mar 24,2015
0 people found
this helpful
Hi,

Simple really, we were living in a awful house that suffered massivly from damp issues. We were looking to move quick and managed to find a property that Townends were advertising. The viewing was organised quickly and well done. Better yet - being that i was on a limited income at the time they were easy to negotiate in regards to the holding deposit - a big plus in my mind.

While at this place our oven broke twice, and both times it was fixed within 3 days, great communication displyed between Townend and the landlord was the only way this could have happend.

Unfortunatly we needed to move once again to make room for addtional family ahead of our plans, Townends helped massivly by not only helping us find a new place, but also by allowing us to move out ahead of our first year contract agreement with no fines being put in place.

Should i need to move again (although i am hoping to buy next) the first place i will be calling will be Townends immediatly - freindly, helpful and empathetic staff make talking to them easy to deal with in case of problems.
Comment on agent fees
The only thing i would is that thier fees are high - however the service they provide post move in is justification in my mind.
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Opening Hours
Address

Townends
3 George Street
Croydon
Surrey
CR0 1LA
020 8680 8585

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 100% £134,100 £485,000
Lettings 97% 96% £750 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
109 0 75 7 38 0 21 1 7 5
Areas covered
  • CR0
  • Central Croydon and the surrounding areas
  • CR2
  • CR3
  • CR6
  • CR8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Not helping tenats at all...”

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Nov 27,2018
Minithumbdown
By: 'Annoyed tenants'
Nov 27,2018
0 people found
this helpful
Can't get any help working with them. They don't do basic stuff, like supplying inventory list, but in the end we are screwed cause did not review it 7 days since tenancy commencement. Everything is done to get money, but disappear since....
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“I approached Diane to find me a tenant for my ......”

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May 05,2017
Minithumbup
By: 'Mr Alastair Williams'
May 05,2017
1 people found
this helpful
I approached Diane to find me a tenant for my flat in The Exchange, Croydon. Within a short period they were successful and provided excellent feedback throughout the process while informing me of the current state of the market and most appropriate rent to seek....
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Comment on agent fees
Good
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“Thank you Mo for supporting us and not letting us ......”

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Mar 28,2017
Minithumbup
By: 'Fred'
Mar 28,2017
2 people found
this helpful
Thank you Mo for supporting us and not letting us down during our property search. You were patient and worked with our specification towards a perfect home for us....
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Comment on agent fees
Good
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By: Haseeb
Jul 21, 2017
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Thank you very much Mr Mohammad for helping us out in finding right property and made things easy for us to move in. Cheers ...

“Mohammed does understand that tenant and landlord needs are different ......”

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Dec 02,2016
Minithumbup
By: 'Isis'
Dec 02,2016
2 people found
this helpful
Mohammed does understand that tenant and landlord needs are different and he knows how to conduct this relationship to a successful business. From the tenant side, I`m pleased about the way he provided me support....
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Comment on agent fees
At last minute my rent went up and my contract changed. I didn`t like that some people at the Agent stated a clear position on the Landlord`s side, when they should be neutral. If it wasn`t for Mohammed and my urgency to move, I would have cancelled the business.
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“From the moment I walked in I knew that Diane ......”

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Dec 01,2016
Minithumbup
By: 'Freddie'
Dec 01,2016
0 people found
this helpful
From the moment I walked in I knew that Diane and Colin would be the ones to find us the right tenants for our property. The quality service that we received was by far the best we have experienced when dealing with quite a number ...
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Comment on agent fees
Extremely reasonable when compared to other agents we are using at the moment.
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“Diane is very efficient and made our application very smoothly ......”

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Nov 22,2016
Minithumbup
By: 'Chrissie'
Nov 22,2016
1 people found
this helpful
Diane is very efficient and made our application very smoothly and quickly. She helped us in many ways. I can't thank her enough....
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Comment on agent fees
Fees are fair.
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“Diane is very professional and at the same time extremely ......”

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Oct 16,2016
Minithumbup
By: 'Yolanda'
Oct 16,2016
2 people found
this helpful
Diane is very professional and at the same time extremely kind and nice to deal with. She does everything quick and easy for me and they always finds very good tenants. She fulfils all her promises and I can rest in peace because I know ...
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Comment on agent fees
The fees are good for the service provided
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“I have dealt with three colleagues at townends at Diane ......”

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Sep 29,2016
Minithumbup
By: 'Samantha Sterry'
Sep 29,2016
2 people found
this helpful
I have dealt with three colleagues at townends at Diane Armstrong is the best by far and if i am honest I had 3 other agents is Croydon look at my property and because of her open honest and friendly style I decided to go with ...
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Comment on agent fees
Fees are good clear and upfront
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“From my experience with Townends selling a property has been ......”

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Sep 01,2016
Minithumbup
By: 'Ms K.L'
Sep 01,2016
0 people found
this helpful
From my experience with Townends selling a property has been good and successful, I would highly recommend Townends Estate agent to sell. Shelley is friendly and personable, she is accommodating and adaptable to our needs. She has a strong team with Darren and Rhiana who ...
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Comment on agent fees
Good Fees - compare to the other Estate Agent charging more commission
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“A fantastic team! Extremely reliable, efficient, fast and brilliant let ......”

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Aug 31,2016
Minithumbup
By: 'Ruby'
Aug 31,2016
1 people found
this helpful
A fantastic team! Extremely reliable, efficient, fast and brilliant let only service. I had no worries at all. I will be using them again!...
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Comment on agent fees
Reasonable for the service.
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“Diane is a very kind and helpful lady. Whatever we ......”

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Aug 23,2016
Minithumbup
By: 'Peter'
Aug 23,2016
0 people found
this helpful
Diane is a very kind and helpful lady. Whatever we wished to get sorted with my wife she has done for us....
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Comment on agent fees
Good
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“Easy process to view three properties on a Saturday and ......”

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Aug 18,2016
Minithumbup
By: 'Professional couple, first time buyers'
Aug 18,2016
0 people found
this helpful
Easy process to view three properties on a Saturday and were taken around each house within good time. The flat that we went for was not one that we originally asked to see so glad they showed us a variation. No fuss, simple service and ...
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“Townends were professional, friendly and efficient in our dealings with ......”

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Aug 17,2016
Minithumbup
By: 'sarah'
Aug 17,2016
0 people found
this helpful
Townends were professional, friendly and efficient in our dealings with them. They were realistic and kept us informed about what was happening. Due to personal circumstances we did not sell our home but when we are in a better position we will go back to ...
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Comment on agent fees
Reasonable fees
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“I asked Diane to rent my property and from the ......”

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Aug 17,2016
Minithumbup
By: 'cc'
Aug 17,2016
0 people found
this helpful
I asked Diane to rent my property and from the word go she has been very efficient and prompt, exceeds my expectations and had a tennant in sooner that I thought aswell. Would definitely recommend....
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“As the manager of a property management company myself we ......”

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Aug 12,2016
Minithumbup
By: 'FirstPort'
Aug 12,2016
0 people found
this helpful
As the manager of a property management company myself we find varying standards in agencies that we work with . I was pleased to find the staff at this branch of Townends were very professional and helpful when it came to assisting us to sell one ...
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Comment on agent fees
good
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“We stumbled into Townends as it was closest to the ......”

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Jul 29,2016
Minithumbup
By: 'Dan'
Jul 29,2016
0 people found
this helpful
We stumbled into Townends as it was closest to the flat we were wanting to let - They very quickly gave us a zero pressure quote and what turned out to be a pretty accurate estimation of what we should expect in terms of time ...
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Comment on agent fees
Slightly better than expected.
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“Diane let my property within a few days four years ......”

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Jul 23,2016
Minithumbup
By: 'John'
Jul 23,2016
1 people found
this helpful
Diane let my property within a few days four years ago. Since then there have been two renewals with the absolute minimum rental gaps between them. The current tenants are renewing for a further two years partly I am sure because of the attention given ...
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Comment on agent fees
Fair
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“We've spent numerous weeks looking for a property to rent ......”

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Jul 22,2016
Minithumbup
By: 'Sue Foster'
Jul 22,2016
3 people found
this helpful
We've spent numerous weeks looking for a property to rent and tried a number of different letting agents viewing a variety of properties that weren't suitable for our needs. Townends listened carefully to what we were looking for and provided a number of suitable viewings. ...
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Comment on agent fees
The fees are quite high but in line with other agencies. We were given a discount as we were able to go through process quite quickly.
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“Great end to end service. Mo has been been so ......”

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Jul 22,2016
Minithumbup
By: 'Abigail'
Jul 22,2016
1 people found
this helpful
Great end to end service. Mo has been been so helpful and made us very comfortable throughout the process. We are impressed by the level of professionalism....
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Comment on agent fees
The fees are quite high but manageable
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“As I had never rented a property before I was ......”

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Jul 22,2016
Minithumbup
By: 'Lorraine'
Jul 22,2016
3 people found
this helpful
As I had never rented a property before I was a little anxious about the whole process. After arranging a viewing with Mohammed I soon realised that I had nothing to be anxious about. Everything was explained to me and there was no such thing ...
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“I had been looking for a property to rent for ......”

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Jul 21,2016
Minithumbup
By: 'Layla'
Jul 21,2016
1 people found
this helpful
I had been looking for a property to rent for the past 6 months, after having a lot of trouble with other estate agents with either not calling back or not answering phones and even showing me properties that were not the ones advertised, I finally ...
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“Thanks to Diane our property was let within 24 hours from ......”

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Jul 21,2016
Minithumbup
By: 'Carol'
Jul 21,2016
1 people found
this helpful
Thanks to Diane our property was let within 24 hours from handing over the keys. Her local and professional knowledge is outstanding and the prompt responses are above and beyond any service i have previously experienced. Her enthusiastic work ethic is an immense credit and asset ...
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Comment on agent fees
Fees are similar to the market and represent good value for the service received to date
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“I'm about to leave renting with Townends and I will ......”

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Jul 20,2016
Minithumbdown
By: 'Bob'
Jul 20,2016
3 people found
this helpful
I'm about to leave renting with Townends and I will never have anything to do with them again. As has been mentioned in other reviews they are great to get you into the property, after that when you need to deal with the head office ...
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Comment on agent fees
Awful. Extortionate, unclear and unwilling to discuss.
Was this helpful? Yes
By: Townends Team
Jul 25, 2016
View all comments (1)
Thank you for your feedback. So we can investigate this further, please can you email info@townends.co.uk with full details. Many thanks. ...

“My partner and I were looking to re-locate quickly due ......”

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Jul 19,2016
Minithumbup
By: 'MDunn'
Jul 19,2016
2 people found
this helpful
My partner and I were looking to re-locate quickly due to a job change. Walked in to the Croydon branch and greeted warmly by Diane who wasted no time in finding our needs and matched them. The openness and honesty of Diane helped make our ...
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Comment on agent fees
Good
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“Shelley was excellent from start to finish providing very quick ......”

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Jul 08,2016
Minithumbup
By: 'Achita Desai'
Jul 08,2016
1 people found
this helpful
Shelley was excellent from start to finish providing very quick and effective communication. She was always available to talk if I ever had any problems as well as finding solutions to them. She made the whole process easier even though we had a few hurdles ...
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Comment on agent fees
N/A
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“The team at Townends Croydon have been a huge help ......”

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Jul 05,2016
Minithumbup
By: 'Phil'
Jul 05,2016
1 people found
this helpful
The team at Townends Croydon have been a huge help with regards to my girlfriend and I securing our first house together - especially with it being a house that we've loved from day one. So we can't thank them enough, with the team being ...
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Comment on agent fees
N/A - no fees as was purchasing.
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“I recently purchased a property through Townends. Giorgi was fantastic ......”

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Jul 05,2016
Minithumbup
By: 'Joanne Horton'
Jul 05,2016
0 people found
this helpful
I recently purchased a property through Townends. Giorgi was fantastic at handling all my enquiries with speed and patience, she came back on all my questions and was very knowledgeable of the market. I would recommend her and have complete confidence in her selling my ...
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“Myself and my partner have been looking for a property ......”

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Jul 04,2016
Minithumbup
By: 'Courteney'
Jul 04,2016
0 people found
this helpful
Myself and my partner have been looking for a property to rent for ages. Every estate agent has been unhelpful to say the least until we contacted Townends. Diane has been extremely helpful throughout every stage. Friendly, professional and always happy to help. She listened ...
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“Just completed on a fairly difficult sale, Shelley and her ......”

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Jul 04,2016
Minithumbup
By: 'Chris'
Jul 04,2016
0 people found
this helpful
Just completed on a fairly difficult sale, Shelley and her team did a great job for us, their positive approach and hard work paid off, have already recommended them to a neighbour who is considering selling, thanks again, Chris...
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“In finding another 'best-fit' tenant for my flat, TOWNENDS' service ......”

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Jun 17,2016
Minithumbup
By: 'S. Kleibel'
Jun 17,2016
0 people found
this helpful
In finding another 'best-fit' tenant for my flat, TOWNENDS' service was once again very good indeed and, with excellent DIANE ARMSTRONG's patience and continuous assistance, I received a truly personal 'bespoke' service: I never once felt like 'just another Landlord'! Her professionalism and resourcefulness stretched ...
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Comment on agent fees
Very fair and competitive fees!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:16 PM 21/11/2017 by allAgents

Awards won by Townends, Croydon CR0 1LA


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