Sweet Property Services
Rochester, ME1
2.2/5, 32 reviews
31% recommended
100% sales valuation accuracy
100% sales fee satisfaction
44% lettings valuation accuracy
48% lettings fee satisfaction

“It is now fair to say that Sweet Property Services ......”

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Mar 24,2015
Minithumbdown
By: 'Barry'
Mar 24,2015
4 people found
this helpful
It is now fair to say that Sweet Property Services have gone to ground. After receiving reassurances that the arrears will be paid to me, I have been unable to make any contact by phone or email.

Yesterday (Monday 23rd March) I visited their offices, only to discover they are closed, with a sign on the door citing family illness.

I asked around the neighbouring business. No-one has been seen since the middle of last week.
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Opening Hours
Address

Sweet Property Services
175 High Street
Rochester
Kent
ME1 1EH
01634 843300

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £120,000 £240,000
Lettings 44% 48% £495 £3,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 18 0 3 3 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“I rented a flat for one year, payed a refundable ......”

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Jul 16,2015
Minithumbdown
By: 'Sara'
Jul 16,2015
1 people found
this helpful
I rented a flat for one year, payed a refundable deposit of 750 pounds, and got nothing to my account after I left, with no reply after 6 months, DON't ever consider renting through them!!...
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“We too have been ripped off by Richard Sweet. Our ......”

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Apr 16,2015
Minithumbdown
By: 'GrahamS'
Apr 16,2015
4 people found
this helpful
We too have been ripped off by Richard Sweet. Our clients have just given notice and we have been told today that Sweet never paid the deposit into the DPS. We had trouble for about a year or so getting the rent from them. Our ...
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What agent could do to change your mind?
The agent has stolen money from us. Paying on time and putting tenants deposits into the DPS would help
Attached Filesnbsp;
Comment on agent fees
Very expensive for what they did
Was this helpful? Yes
By: Spencer Fortag
Apr 28, 2015
View all comments (4)
I was very sorry to hear of peoples problems and losses with this company. Not only am I a local agent owner, I am also the regional representative for ARLA (Association of Residential Letting Agents) and its companies like this that affect the reputation of legitimately run Letting Agencies. ARLA regulated agents HAVE to carry Clients Money Protection insurance, which protects against this very situation. I know that is little help now, but certainly something to consider when instructing your ...

“I would like to attempt to contact all landlords who ......”

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Apr 15,2015
Minithumbdown
By: 'A.C'
Apr 15,2015
1 people found
this helpful
I would like to attempt to contact all landlords who have been dealing with this company especially any who like us find that the tenants deposits have not been deposited in the DPS scheme....
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By: dave
Apr 20, 2015
View all comments (1)
my tenants deposit was not put in the D P S and this prick has at least 4k of my money. surely what he is doing is fraud? some one on here saw him in argos, my god i wish i knew what he looked like. my e mail add is davidnewton6969@gmail.com. ...

“AVOID - AVOID - AVOID!*****NB: For those of interest, ......”

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Apr 13,2015
Minithumbdown
By: 'SiobhanH'
Apr 13,2015
1 people found
this helpful
AVOID - AVOID - AVOID! *****NB: For those of interest, we saw Richard Sweet in Argos at Hempstead Valley last Saturday (4 April 2015); my only wish is that we had the time to confront the weasel!***** We have been trying to get in contact with Sweet ...
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By: Not amused
Apr 13, 2015
View all comments (3)
Know the feeling, feel for you. I see they have a change of address, still on the high street I think, but not the postcode for their old Shop. Check it out and then go and sit in there like we did until they paid up and thankfully the cheque cleared. ...

“I am owed at least £920.00 by Sweets Property Services since ......”

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Apr 09,2015
Minithumbdown
By: 'Terry Marsh'
Apr 09,2015
3 people found
this helpful
I am owed at least £920.00 by Sweets Property Services since Nov 2014. Richard Sweet & Kim Griffiths both promised several times to pay the outstanding amount by the following day! This was not done. I am currently taking Sweets Property Services to court in order to recover ...
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What agent could do to change your mind?
Ok
Attached Filesnbsp;
Comment on agent fees
Ok
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By: Fuming Landlord
Apr 09, 2015
View all comments (1)
It would appear that Sweets Property are shut and cannot be contacted. Mrs Sweet formed a new company last Oct called "My Sweet Property.com" . So Sweet Property may have gone bust and they walk away from the debts and start again!!!! Perfect for them. Look up the company at Companies House ...

“Unfortunately they did not pay us the deposit paid to ......”

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Apr 02,2015
Minithumbdown
By: 'OLumley'
Apr 02,2015
2 people found
this helpful
Unfortunately they did not pay us the deposit paid to them by our tenants. We have been calling them since January, and they kept promising to pay the deposit into our account. Richard Sweet promised us that it would be paid into our account by ...
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By: Spencer Fortag
Apr 28, 2015
View all comments (1)
I was very sorry to hear of peoples problems and losses with this company. Not only am I a local agent owner, I am also the regional representative for ARLA (Association of Residential Letting Agents) and its companies like this that affect the reputation of legitimately run Letting Agencies. ARLA regulated agents HAVE to carry Clients Money Protection insurance, which protects against this very situation. I know that is little help now, but certainly something to consider when instructing your ...

“It is now fair to say that Sweet Property Services ......”

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Mar 24,2015
Minithumbdown
By: 'Barry'
Mar 24,2015
4 people found
this helpful
It is now fair to say that Sweet Property Services have gone to ground. After receiving reassurances that the arrears will be paid to me, I have been unable to make any contact by phone or email. Yesterday (Monday 23rd March) I visited their offices, ...
read full review
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“Suffice to say that I am yet ANOTHER landlord whom ......”

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Mar 16,2015
Minithumbdown
By: 'Mr and Mrs P'
Mar 16,2015
2 people found
this helpful
Suffice to say that I am yet ANOTHER landlord whom Sweet have ripped off. Excuse after excuse after excuse. I now get the tenant to pay me directly as they simply can not be trusted. AVOID AT ALL COSTS. It doesn't matter how cheap they ...
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“We are in the same position, as have not received ......”

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Mar 03,2015
Minithumbdown
By: 'Sharon Jagger'
Mar 03,2015
1 people found
this helpful
We are in the same position, as have not received any rent since October. We live abroad, but went back to Rochester 2 weeks ago to meet with Richard Sweet to try and resolve this issue. He promised us payments in 6 week instalments starting from last ...
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By: Caroli
Mar 09, 2015
View all comments (1)
can sympathise with you have had trouble also. Went to the office in December and sat until they issued. Cheque which actually cleared. then had problems getting deposit transferred and have finally got this. Ombusman is where I live in Salisbury but does not have much teeth to be honest. Who shouts loudest to be perfectly frank. Kim has a terrible problem to deal with every day. richard Sweet is an Asshole to be honest and souls be harressed seriously and not the poor office staff. ...

“I could I would give this company ZERO STARS. They ......”

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Feb 15,2015
Minithumbdown
By: 'Louise Dawson'
Feb 15,2015
2 people found
this helpful
I could I would give this company ZERO STARS. They are worse then awful. This company consistently fail to pay rent to us, despite the tenant paying on time. They have failed to pay on time for over two years and twice the debt has ...
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“Liked the service from this little company and would use ......”

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Jan 15,2015
Minithumbup
By: 'JS'
Jan 15,2015
1 people found
this helpful
Liked the service from this little company and would use them again. Very good services, they were always knowledgeable and staff were efficient. The service from this little company was the best I have had from an estate agent and I would certainly recommend them....
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Comment on agent fees
ok
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“5 star service!! I purchased my 3rd rental property via sweet ......”

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Jan 15,2015
Minithumbup
By: 'Mrs Swain'
Jan 15,2015
0 people found
this helpful
5 star service!! I purchased my 3rd rental property via sweet property services and could not fault them, they even found me a tenant before i had the keys in my hand. I do not live in rochester or medway so the team at sweets helped ...
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Comment on agent fees
good value!!
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“I am sick and tired of telephoning and visiting this ......”

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Jan 13,2015
Minithumbdown
By: 'Unhappy Bunny'
Jan 13,2015
5 people found
this helpful
I am sick and tired of telephoning and visiting this company to chase my money which they seem reluctant to pass on to me (several months outstanding at any one time - in breach of contract). The only response I get from them are excuses ...
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What agent could do to change your mind?
Abide by the terms of the contract ie pay on time! Stop telling me lies.
Attached Filesnbsp;
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“I had a fantastic experience both renting out and then ......”

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Jan 11,2015
Minithumbup
By: 'Lev'
Jan 11,2015
2 people found
this helpful
I had a fantastic experience both renting out and then selling a property through Sweet Property we were always kept fully up-to-date with any issues relating to the tenants, during the 3 years of renting the property out. On selling, Richard recommended a very efficient solicitor, ...
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Comment on agent fees
good value
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“Like so many others on this site I am having ......”

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Jan 11,2015
Minithumbdown
By: 'TLU'
Jan 11,2015
6 people found
this helpful
Like so many others on this site I am having terrible troubles getting my rental money from this shambolic company; I had a meeting with Richard Sweet in October who promised that everything would be sorted and that I would be paid up to date ...
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What agent could do to change your mind?
Paid my rental money on time and acted as professional company!!
Attached Filesnbsp;
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By: Unhappy Bunny
Jan 13, 2015
View all comments (1)
Having read the reviews on the website, I feel I must also warn all landlords to steer well clear of this company. I am constantly having to remind them to pay money owing to me. The company name has recently changed. Sweet Property Services was dissolved in October 2014. Does anyone know if that means our contracts with Sweet Property Services are no longer valid? I would ask Richard Sweet but can you believe anything he says? ...

“Sweet Property Services were instructed to only find us tenants ......”

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Dec 31,2014
Minithumbdown
By: 'Adrian Martin, Property Manager, RimexInvestments'
Dec 31,2014
7 people found
this helpful
Sweet Property Services were instructed to only find us tenants for a fee, as we have our own credit control dept. to collect rents. They took a years rent in advance from one tenant and refused to pass it over to us. For the last6 ...
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“This company is recycling rents.That is they are using ......”

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Nov 22,2014
Minithumbdown
By: 'A Clemens'
Nov 22,2014
7 people found
this helpful
This company is recycling rents.That is they are using one landlord's rent to pay another. Money paid by tenants does not 'belong' to the letting agent.Trading in this way is fraudulent and should be reported as such.Landlords letting through this agent should ...
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What agent could do to change your mind?
Paid the rents!Not lied persistently.
Attached Filesnbsp;
Comment on agent fees
Fees should not be payable when the service was worse than shoddy.
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“Like other Landlords always chasing Sweets for payment of the ......”

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Nov 21,2014
Minithumbdown
By: 'C Ings'
Nov 21,2014
8 people found
this helpful
Like other Landlords always chasing Sweets for payment of the rent paid by the Tennant. Th e Contract entered into was for them to pay after 7 days, never do. Has gone seriously downhill. tennant paid on 26th September for Oct still waiting payment as well ...
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By: Jagsby
Mar 03, 2015
View all comments (2)
We are in the same position, as have not received any rent since October. We live abroad, but went back to Rochester 2 weeks ago to meet with Richard Sweet to try and resolve this issue. He promised us payments in 6 week instalments starting from last week. Guess what we have still not received any money. We have gone to the ombudsman, however I can see from some other comments here, that others have taken the same route. Please can you let me know if the Ombudsman was helpful and helped resolv ...

“I am constantly ringing and going in their office because ......”

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Nov 09,2014
Minithumbup
By: 'dave newton'
Nov 09,2014
5 people found
this helpful
I am constantly ringing and going in their office because my rent is not being forwarded to me on time. My father is in a care home and this money pays his care fees so its needed to pay for it. They tell me money ...
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“I have seen all these bad reviews and feel that ......”

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Nov 02,2014
Minithumbdown
By: 'Eric'
Nov 02,2014
3 people found
this helpful
I have seen all these bad reviews and feel that I must join in. I had the wisdom of not using Sweet to manage the property and I only asked them to find the tenant for two flats. However for one, it took me a ...
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“Like so many other reviews my advice is STEER WELL ......”

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Oct 28,2014
Minithumbdown
By: 'An angry Landlord in Hempstead'
Oct 28,2014
6 people found
this helpful
Like so many other reviews my advice is STEER WELL CLEAR OF SWEET PROPERTY SERVICES AT ALL COSTS! My tenant has paid his rent on time each month and Sweet still haven't paid me. I have had to go to the Property Ombudsman and am ...
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“Courtney was one of three agents who valued my property ......”

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Oct 24,2014
Minithumbup
By: 'TP'
Oct 24,2014
0 people found
this helpful
Courtney was one of three agents who valued my property before I chose to place it on the market. I went with Sweet Property Services because of Courtney's very professional yet down-to-earth attitude. I really appreciated her approach and felt straight away that she was ...
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Comment on agent fees
Value for money
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“Hi all Landlords........ Having acquired 3x2bed flats from Bellway ......”

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Oct 23,2014
Minithumbdown
By: 'Prisca Patty'
Oct 23,2014
8 people found
this helpful
Hi all Landlords........ Having acquired 3x2bed flats from Bellway homes, and having been highly recommended that sweets properties was the cream of lettings in the area ,we wasted no time in surrendering our 3flats under full management with sweets........Goshhhhh the first encounter of ...
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By: Bug
Dec 03, 2014
View all comments (4)
I'm in the same boat & going to take them to court!!! Fed up with their deceit, lies & bad business practice!!! As they are in breach of contract (i.e. not paying for over two months at a time) how much actual notice can I give them before they owe me a hell of a lot more?? Please advise? Thank you. ...

“Sold and Rented with Sweet Property Services twice in the ......”

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Jun 17,2014
Minithumbup
By: 'Darrell'
Jun 17,2014
0 people found
this helpful
Sold and Rented with Sweet Property Services twice in the last five years and at all times they have been excellent. Found them trustworthy, honest and upfront. Good little company in Rochester friendly and would use them again without hesitation....
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“Steer well clear of this so called Estate Agency, they ......”

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May 21,2014
Minithumbdown
By: 'disgruntled'
May 21,2014
3 people found
this helpful
Steer well clear of this so called Estate Agency, they are very deceitful and "have lied to me" at any opportunity. They send buyers to you who are business associates of theirs without disclosing their relationship and try and get your property for far less ...
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“Both Courtney and Sue have been excellent throughout the whole ......”

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Apr 22,2014
Minithumbup
By: 'mbaker'
Apr 22,2014
0 people found
this helpful
Both Courtney and Sue have been excellent throughout the whole of my dealings with Sweet Property Services over the last year and have taken time to help me with the complicated letting process. I am a first time landlord and was helped through at every ...
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“I would strongly advise Landlords stay well clear of this ......”

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Mar 28,2014
Minithumbdown
By: 'Landlord Rochester'
Mar 28,2014
7 people found
this helpful
I would strongly advise Landlords stay well clear of this business. I have had this company 'manage' my property for the past 18 months and as soon as I am able will be taking it back. My main issue is that consistently every month I am ...
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“Sweet Property Services were absolutely brilliant they let my home ......”

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Feb 13,2014
Minithumbup
By: 'B C'
Feb 13,2014
0 people found
this helpful
Sweet Property Services were absolutely brilliant they let my home very quickly and were excellent well done the team at Sweet...
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“Keep well clear, I was a tenant of this agent ......”

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Jan 10,2014
Minithumbdown
By: 'Conned'
Jan 10,2014
6 people found
this helpful
Keep well clear, I was a tenant of this agent and they are scamming and deceitful. They tried to tell the landlord that they had returned our deposit to us yet they told us that the landlord needed our deposit to clean the property and ...
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“Both Sue and Kim have been excellent throughout the letting ......”

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Dec 09,2013
Minithumbup
By: 'Mr T'
Dec 09,2013
0 people found
this helpful
Both Sue and Kim have been excellent throughout the letting process. I am a first time landlord and was helped through the process at every stage. On our first meeting Richard sat down with me and devised a strategy to ensure my property was in ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Sweet Property Services, Rochester ME1 1EH


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