Aug 10,2011
By: 'vng10'
Aug 10,2011
8 people found
this helpful
Appalling service. We put down a holding deposit and within 1 day, another holding deposit was allowed to be put down, even though our offer had not been declined. Steer well clear of the letting agents.
What agent could do to change your mind?
We needed to be informed of the situation and given sufficient time (not 2 hours on a weekday morning) to be able to contact them back.
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Was this helpful? Yes
By: EW
Oct 27, 2011
I was unaware of this issue and regret the disappointment. I am sure your holding deposit was returned. The issue is that payment of a holding deposit strengthens your offer however, until an offer is accepted by the Landlord we cannot cease marketing and are legally bound by law to submit any offers regardless. If the landlord decides for whatever reason to favour another offer, we have no mandate to dispute this and are legally required to respect our clients instructions. I am sincerely sorry for the problems this may have caused, however it remains an issue over which we have no control. If you would like to discuss the matter, please feel free to contact me at Head office, details of which can be found on our website, Bushells MD

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