Waterfronts
London, E16
4.3/5, 26 reviews
92% recommended
93% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
86% lettings fee satisfaction

“Ben is very Responsive, detailed, patient, experienced, polite, informative, considerate ......”

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Mar 24,2015
Minithumbup
By: 'Phyllis'
Mar 24,2015
0 people found
this helpful
Ben is very Responsive, detailed, patient, experienced, polite, informative, considerate and pleasant to talk. I can also feel that he is taking this job personal for the benefit of the client.
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Opening Hours
Address

Waterfronts
1 Dock Road
London
Greater London
E16 1AH
020 7474 5757

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 100% £450,000 £450,000
Lettings 89% 86% £940 £1,720
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 14 2 1 0 0 0 1 0
Areas covered
  • E14
  • SE16 SE18
  • E16
  • SE28
  • E1
  • E3
  • E6
  • E15
  • SE1
  • SE8
  • SE10
  • SE13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Booked flat rented to other tenants via another agency, few days before move-in...”

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Oct 13,2018
Minithumbup
By: 'Razvan S'
Oct 13,2018
0 people found
this helpful
Happened some time ago; but still vivid unfortunately. As a factual description (we were prospective tenants): - 23Dec16: we visited two advertised flats, and paid a deposit for one (£420, serving as agency fee); were told it would be put off the market and we would ...
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By: Guv Kang
Oct 15, 2018
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Dear Razvan, This being nearly a year ago, I barely remember the scenario but I assure you our clients best interests are always our intentions. I am glad you received your deposit back in a timely manner. Please let me know if I can be if any assistance in the meantime. Kind regards Guv Kang ...

“Guv was extremely helpful and honest. The whole procedure was ......”

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Apr 20,2017
Minithumbup
By: 'Adam'
Apr 20,2017
1 people found
this helpful
Guv was extremely helpful and honest. The whole procedure was quick, simple and couldnt have been easier. Viewed a property on Thursday, put an offer in Friday and moved in the week after....
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Comment on agent fees
We ended up somehow paying less for a much nicer flat than we were in.
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“Ben is very Responsive, detailed, patient, experienced, polite, informative, considerate ......”

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Mar 24,2015
Minithumbup
By: 'Phyllis'
Mar 24,2015
0 people found
this helpful
Ben is very Responsive, detailed, patient, experienced, polite, informative, considerate and pleasant to talk. I can also feel that he is taking this job personal for the benefit of the client....
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“Guv Kang provided efficient and professional service when I decided ......”

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Mar 20,2015
Minithumbup
By: 'Jenny W'
Mar 20,2015
0 people found
this helpful
Guv Kang provided efficient and professional service when I decided to let out my precious flat through Waterfronts. He and his colleagues were patient when I was picky about the tenant I wanted to accept and they soldiered on when I turned down the first ...
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“Waterfronts have helped to let my property out for some ......”

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Oct 08,2014
Minithumbup
By: 'Minal'
Oct 08,2014
0 people found
this helpful
Waterfronts have helped to let my property out for some years now and I found their level of service excellent. I found all the staff friendly and professional in their approach and as such would not hesitate to recommend. My usual contacts are Daniel and ...
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“Agents are always very polite and problems sorted very efficiently. ......”

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Oct 02,2014
Minithumbup
By: 'Michael'
Oct 02,2014
0 people found
this helpful
Agents are always very polite and problems sorted very efficiently. Always kept me informed with the rental and negotiated good deals for my property. Well done guys.....
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“"I was new to the buy to let market when ......”

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Sep 14,2014
Minithumbup
By: 'Janet'
Sep 14,2014
0 people found
this helpful
"I was new to the buy to let market when I first began working with Waterfronts, my first estate agent were very unhelpful to say the least. I could not wait for the 1 year contract I had with the them to finish. Shortly after my ...
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Comment on agent fees
Fees are very reasonable for the service they provide.
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“I have been a tenant of this property (managed by ......”

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Sep 12,2014
Minithumbup
By: 'Shyne'
Sep 12,2014
0 people found
this helpful
I have been a tenant of this property (managed by Waterfronts) for more than two years. And I'm leaving this review to say that, Waterfronts have been the best lettings agency I've had by a long distance. They are very co-operative, flexible and were willing ...
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Comment on agent fees
They were reasonable. Also were very flexible on payment time-scales.
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“Excellent service from start to finish, very polite, professional, courteous ......”

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Aug 15,2014
Minithumbup
By: 'Satheesh Palani'
Aug 15,2014
0 people found
this helpful
Excellent service from start to finish, very polite, professional, courteous and thorough. They had great choice of flats to begin with and Daniel showed us a lovely flat, we loved the flat at the very first sight and he was then happy to assist with ...
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Comment on agent fees
I wouldn't say they are lowest in Docklands, but at the same time the are far lesser than Foxtons, Outlook, Alan Harvey, etc... Unlike other agents, their agent fees include check-in/check-out as well.
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“I have two properties let through Waterfronts and I am ......”

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Jul 28,2014
Minithumbup
By: 'Mrs. K.W'
Jul 28,2014
0 people found
this helpful
I have two properties let through Waterfronts and I am very happy with the service provided. I work overseas and I can relax in knowing that my properties are in good hands. I have never encountered any void periods because Waterfronts always find suitable tenants ...
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“Certainly happy to recommend you. Have found your initiative and ......”

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Jul 17,2014
Minithumbup
By: 'Inde'
Jul 17,2014
0 people found
this helpful
Certainly happy to recommend you. Have found your initiative and willingness to answer questions and work around my schedule really great. The other agency I spoke to were way too laid back and as such didn't get my business. A guy I used to live ...
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“Certainly happy to recommend you. Have found your initiative and ......”

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Jul 16,2014
Minithumbup
By: 'Inde'
Jul 16,2014
0 people found
this helpful
Certainly happy to recommend you. Have found your initiative and willingness to answer questions and work around my schedule really great. The other agency I spoke to were way too laid back and as such didn't get my business. A guy I used to live ...
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“I would like to thank Guv at Waterfronts for securing ......”

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Jul 09,2014
Minithumbup
By: 'robert'
Jul 09,2014
0 people found
this helpful
I would like to thank Guv at Waterfronts for securing this property for us, my fiancƒÂ© is heavily pregnant and we were keen to be settled quickly with minimum fuss , he was helpful and speedy with all enquiries and has been a dream to work ...
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“We are renting a flat through your agency for nearly 2 ......”

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Jul 08,2014
Minithumbup
By: 'Szabina'
Jul 08,2014
0 people found
this helpful
We are renting a flat through your agency for nearly 2 years and we are totally happy with the service we are getting from you. Starting with looking at the property, (then we were dealing with Guv, who was very professional), then in the 2 years dealing ...
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“Very happy with the customer service. Always willing to help , ......”

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Jul 01,2014
Minithumbup
By: 'GABI'
Jul 01,2014
0 people found
this helpful
Very happy with the customer service. Always willing to help , if there is any problem. Feels like agents do care about you....
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“Fortunately for me, the team that worked with me was ......”

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Jun 24,2014
Minithumbup
By: 'Anastasia'
Jun 24,2014
0 people found
this helpful
Fortunately for me, the team that worked with me was very helpful and kind from the very start till the end. Sorry to disappoint you with no "complaints"!...
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“Very good and effective Agency, they accommodated my needs such ......”

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Jun 20,2014
Minithumbup
By: 'Jose'
Jun 20,2014
0 people found
this helpful
Very good and effective Agency, they accommodated my needs such removing some of the furniture in order to let me bring my own. Great communication with John and Dan, very helpful and efficient....
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By: John
Jun 27, 2014
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Thank you Jose, appreciate your kind words, we are always here to help and accomodate, to make the moving process as smooth as possible. I hope you are enjoying your new apartment. Regards, John at Waterfronts. ...

“I came accross Waterfronts by complete chance as they manage ......”

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Jun 19,2014
Minithumbup
By: 'NJones'
Jun 19,2014
0 people found
this helpful
I came accross Waterfronts by complete chance as they manage a lot of properties in the building we were interested in. We wanted to rent a flat in the building as our previous opportunity with another agent had fallen through. I happened to see Daniel ...
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“I engaged the services of Waterfronts Estate Agents to sell ......”

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Jun 19,2014
Minithumbup
By: 'R Roberts'
Jun 19,2014
0 people found
this helpful
I engaged the services of Waterfronts Estate Agents to sell my property in the docklands in 2012. I had got valuations from other agents in the area, but Daniel came across very professional and seemed the most honest in his approach, his valuations were also the ...
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“Waterfronts gives an overall professional impression in everything they do. ......”

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Jun 17,2014
Minithumbup
By: 'Geert Peeters'
Jun 17,2014
0 people found
this helpful
Waterfronts gives an overall professional impression in everything they do. Clear and transparent communication about the sales process and the costs involved. Additionally I received a lot of help and support, being a foreigner, about renting a place in London and getting utilities arranged. The ...
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“I would like to take this opportunity to state what ......”

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Jun 12,2014
Minithumbup
By: 'daniel.mulvey@willmottdixon.co.uk'
Jun 12,2014
0 people found
this helpful
I would like to take this opportunity to state what a wonderful experience it has been renting the above property from Waterfronts. A process which is normally seen as a very daunting one, was in fact made to seem effortless and they are always there ...
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By: John
Jun 27, 2014
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Thank you for your kind words Daniel, I am glad you felt your moving experience with us to be 'wonderful' and 'effortless'. We aim to make the process as smooth as possible for our clients, as yes, it can be daunting experience. Most of all we our happy you shared a smooth 'effortless' experience renting through us. I hope you are enjoying your new property. Best regards, John. ...

“I dealt with Daniel Harris while I was renting a ......”

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Jun 12,2014
Minithumbup
By: 'Robert Antonescu'
Jun 12,2014
0 people found
this helpful
I dealt with Daniel Harris while I was renting a flat in western beach apt. I founded Daniel very help up and reliable . I recommend working with him as he is very professional and customer orienteted....
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“Rented the property with them back in Sept 2009 and I ......”

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Oct 28,2013
Minithumbup
By: 'Mats'
Oct 28,2013
0 people found
this helpful
Rented the property with them back in Sept 2009 and I had it till Sept 2013. The service i got throught the tenancy was excellent especially Daniel was very helpful. I had number of issues regarding dining table and washing machine etc and when mentioned to him, ...
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“I found Waterfronts services were very good and they found ......”

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Oct 17,2013
Minithumbup
By: 'L. Murfet'
Oct 17,2013
0 people found
this helpful
I found Waterfronts services were very good and they found a property for me to rent. Daniel who I delt with efficiently sourced a property after showing me a few apartments that matched my requirements. Unlike many agents he did not waste time showing apartments ...
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“Avoid these guys at all costs.They are a team ......”

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May 05,2013
Minithumbdown
By: 'D.S'
May 05,2013
1 people found
this helpful
Avoid these guys at all costs. They are a team of 3 agents, in a pokey little rented office within the waterfronts studios office block. Upon the tenancy agreement ending and posting them a 2 months written notice to there office, which I called them and asked ...
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What agent could do to change your mind?
Gave my deposit back as a normal good person would do.
Attached Filesnbsp;
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By: Guv Kang
Apr 23, 2015
View all comments (1)
Dear DS, Apologies for experience but as per the contract your would have signed, we do need written notice to vacate your property. Notice over the phone would not be valid. We have been established for many years and have many happy clients and tenants. We will take measures so this type of annoyance does not occur again. ...

“The agency was very rude and downright greedy. They wanted ......”

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Feb 27,2013
Minithumbdown
By: 'Accidentus'
Feb 27,2013
2 people found
this helpful
The agency was very rude and downright greedy. They wanted to charge us double admin fees (not referencing fee) for me and the missus. Unfortunately, the missus had placed a holding deposit before understanding the terms completely. We spoke to Guv Kang to get the ...
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What agent could do to change your mind?
1. Once they understood that we had issues dealing with them, we should've been refunded. 2. Stop charging double admin charges and fleecing customers. There is only one contract per property so why should there be 2 admin charges.
Attached Filesnbsp;
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By: Guv Kang
Apr 23, 2015
View all comments (1)
Apologies if you feel you were not treated fairly. We always are very clear when take deposits. We only have one deposit charge£350+vat which is for two people and includes referencing, contracts, check in & check out charge. This is clearly stated on our website http://www.waterfronts.co.uk/Content/Terms-And-Conditions.html The only reason we would not return a deposit is if an offer had been places, terms had been agreed with the landlord and then you wanted to change the terms. The depos ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:39 AM 20/03/2015 by allAgents

Awards won by Waterfronts, London E16 1AH


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