Mar 23,2015
Minithumbdown
By: 'LB1984'
Mar 23,2015
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this helpful
Dey King and Haria (DKH) are the reason Estate Agents have a bad name. After over ten weeks of dealing with them we feel emotionally (and financially!) drained, and have been forced to live in our friend's spare room for many months longer than we'd hoped.

We were shown a property that we were told was back on the market as a result of the initial purchase not being able to proceed as quickly as required. We were then told by DKH that if we were able to get everything in place then we would be in pole position to purchase. As such, we proceeded to put pull out all the stops and had everything ready on our side within two weeks, and were told that the contract for the original purchaser would soon be returned.

For the subsequent eight weeks we made daily calls to DKH to enquire about when this would happen at the same time as our solicitors were progressing with the case (which DKH were fully aware of) incurring considerable costs. We were promised calls back with further information on dozens of occasions from everyone at DKH (but mainly Sam & Ben), and heard back only a handful of times,‚€‚“ even if there wasn't any particular news to update us with I simply don't understand how they can so brazenly promise to call us back on so many occasions and yet claim to offer such good service.

Finally, after ten weeks, DKH rang us to say that the vendor had exchanged with the original purchaser. Everything now made sense.. despite their laughable claims to the contrary they had simply been using us as an additional option for the vendor, putting our lives on hold in the process and leaving us out of pocket of in excess of ‚£1,500. A few weeks would have been acceptable.. ten weeks of lying to us with costs mounting up is a disgrace.

At the very least they done a very poor job communicating with us, but they were very much playing the game. We feel that we have been treated absolutely despicably and would actively discourage anyone from dealing with them in the future. Avoid like the plague.
What agent could do to change your mind?
Not lied..
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Dey King & Haria Estate Agents

129 The Parade High Street Watford
Hertfordshire
WD17 1NA

01923 831020

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