Portslade, Brighton, BN41
4.8/5, 167 reviews
98% recommended
98% sales valuation accuracy
99% sales fee satisfaction
88% lettings valuation accuracy
89% lettings fee satisfaction
SawyerandCo Sales and lettings

“For various reasons the process was fairly protracted, however Bob ......”

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Mar 23,2015
Minithumbup
Bob
By: 'A Shoreham client'
Mar 23,2015
0 people found
this helpful
For various reasons the process was fairly protracted, however Bob kept us informed and updated at all times. He was totally honest about timescales etc. He was easy to communicate with and answered our questions. He never put pressure on us Completely professional
Comment on agent fees
N/A
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Agent Response / Add a Comment

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Opening Hours
Address

Sawyer & Co
10 Station Road
Portslade,Brighton
Brighton and Hove
BN41 1GA
01273 383830

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £48,200 £4,580,000
Lettings 88% 89% £825 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 14 1 68 1 65 1 8 1
Areas covered
  • BN41
  • BN42
  • BN43
  • BN3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS TDS The Guild Relocation Agent Network
Latest Properties
Images & Videos

“Great service from Alex and Aaron from start ......”

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Mar 10,2020
Minithumbup
Aaron
By: 'Elizabeth D'Arcy'
Mar 10,2020
1 people found
this helpful
Great service from Alex and Aaron from start of valuation to end sale. They were always friendly but professional too. We felt we were in safe hands and that they were confident our sale would go through....
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“Alex has been very helpful in our latest task......”

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Mar 09,2020
Minithumbup
By: 'Ursula'
Mar 09,2020
1 people found
this helpful
Alex has been very helpful in our latest task of finding new tenants, kept in the loop of progression and helped it all run smoothly, thanks Alex....
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“Thank you Portslade branch...”

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Feb 21,2020
Minithumbup
By: 'Amanda O'Brien'
Feb 21,2020
0 people found
this helpful
Aaron and Alex at Portslade branch made my purchase extremely easy and stress free. They kept me informed at all times, even calling me back with answers after office hours Thank you...
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“A very hands on and attentive agent. Always a......”

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Jan 27,2020
Minithumbup
By: 'Mark Squire'
Jan 27,2020
1 people found
this helpful
A very hands on and attentive agent. Always available for any query I had and kept me updated throughout the entire process. Many thanks...
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“We have been dealing with Alex for a couple o......”

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Dec 11,2019
Minithumbup
By: 'sotiris kapnias'
Dec 11,2019
1 people found
this helpful
We have been dealing with Alex for a couple of weeks now and he has been extremely helpful, easy to communicate and always on it everytime we have queries. Thank you!...
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“Alex and Jake have been most helpful, efficie......”

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Nov 19,2019
Minithumbup
By: 'Alicia Kim-Robertson'
Nov 19,2019
1 people found
this helpful
Alex and Jake have been most helpful, efficient and professional! A great help for our property search as first time buyers....
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“Great team. Great service...”

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Nov 15,2019
Minithumbup
Aaron
Alex
By: 'Jerry Le Sueur'
Nov 15,2019
2 people found
this helpful
Such a professional and supportive team. Aaron and Alex have provided terrific support and advice at all stages of the sale. Any queries or issues have been dealt with speedily and diligently ensuring the sale process has been smooth and we have been kept fully ...
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“From initial valuation to completion I have b......”

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Nov 15,2019
Minithumbup
Aaron
Alex
By: 'James Le Sueur'
Nov 15,2019
1 people found
this helpful
From initial valuation to completion I have been delighted with communication and advice I have received from Sawyers and would strongly recommend them!!...
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“He was extremely attentive and polite, helped......”

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Nov 15,2019
Minithumbup
By: 'Ana paula de matos'
Nov 15,2019
0 people found
this helpful
He was extremely attentive and polite, helped us with any questions about the house and the rental process. Excellent service...
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“Thanks for your proffesionalism Alex and unde......”

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Nov 14,2019
Minithumbup
By: 'Symon'
Nov 14,2019
1 people found
this helpful
Thanks for your proffesionalism Alex and understanding our needs/requests throughout the process. It's been a pleasure. I wouldn't hesitate in using Sawyers again. Many thanks....
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“First time buyer...”

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Oct 22,2019
Minithumbup
Aaron
By: 'Daniele'
Oct 22,2019
0 people found
this helpful
Hello, I recently completed my first buy and I have to thank Alex, Aaron and Jake to make it this stressful experience as good as it can be for me and my partner. As first time buyers we had soo many concerns, doubts and worries ...
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“Aaron and the Portslade branch were great rea......”

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Sep 27,2019
Minithumbup
Aaron
By: 'Roy Davidson'
Sep 27,2019
0 people found
this helpful
Aaron and the Portslade branch were great really worked hard for the sale of Mums property, they were very proffessional, helpful and understanding. I wouldn't hesitate to recommend Sawyers on the basis of my experience. Thanks guys...
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“Really friendly team...”

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Sep 19,2019
Minithumbup
Aaron
By: 'Pete Taylor'
Sep 19,2019
0 people found
this helpful
Really friendly team at the Poetslade office. Always available and helpful. Keen to please (but in a genuine way) and willing to go the extra mile....
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“Good experience so far with letting a home th......”

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Aug 23,2019
Minithumbup
By: 'Charley Lennard'
Aug 23,2019
0 people found
this helpful
Good experience so far with letting a home through Sawyer & Co - Jake has been friendly and professional to deal with....
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“Sale...”

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Jul 26,2019
Minithumbup
Aaron
By: 'Nathan Reuby'
Jul 26,2019
0 people found
this helpful
We had a lot of competition to sell our property and I opted for Aaron as I had a sense that he would deliver. Within 1 week we had 3 offers and accepted one which we have subsequently just sold. I was impressed with Aaron's communication throughout ...
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“Great service and friendly staff throughout t......”

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Jul 25,2019
Minithumbup
By: 'Keely McDonald'
Jul 25,2019
0 people found
this helpful
Great service and friendly staff throughout the initial letting process. They made it all very easy and explained it well....
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“Alex Kendall presented the property really ni......”

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Jul 18,2019
Minithumbup
By: 'Danut Gorgan'
Jul 18,2019
0 people found
this helpful
Alex Kendall presented the property really nice well informed and able to answer my questions really pleased. During the process of buying involved and active on keeping the channels of communication between all the parts involved me the vendor and the solicitors Highly recommended...
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“Received a very welcoming and professional se......”

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Jul 15,2019
Minithumbup
By: 'rebecca marney'
Jul 15,2019
1 people found
this helpful
Received a very welcoming and professional service from the Lettings representative Alex based at the Portslade branch. Would highly recommend....
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“Excellent Staff - Very friendly.Very effici......”

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Jul 08,2019
Minithumbup
Aaron
By: 'Sam Burton'
Jul 08,2019
0 people found
this helpful
Excellent Staff - Very friendly. Very efficient and easy to talk to. Aaron was a nice and friendly guy throughout our leaving procedure, which was a pretty awkward situation to be in as tenants. I would highly recommend him and Sawyer and Co as a ...
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“I have just bought a property being marketed ......”

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Jul 06,2019
Minithumbup
By: 'Susan Blackman'
Jul 06,2019
1 people found
this helpful
I have just bought a property being marketed by Sawyers & Co Portslade. I mainly dealt with Alex and found him to be very helpful and friendly. He dealt with all the initial negotiations to reach an affordable purchase price for me and then again after ...
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“Fantastic service & guidance...”

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Jun 12,2019
Minithumbup
By: 'Lisa'
Jun 12,2019
0 people found
this helpful
Secured a brilliant Rental property in Hove thanks to the great service and perfect customer focus for both tennant and landlord. Joan was instrumental in securing property for me by her excellent communication skills and true professionalism. The wider team at Sawyer & Co also offer ...
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Comment on agent fees
As expected
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By: Aaron Fernandes
Aug 10, 2019
View all comments (2)
Hi Sarah We use a company called Rent4Sure (you can visit their website https://rent4sure.co.uk/tenant-referencing#tenant_complete to see what pertinent information they will request). As a rule of thumb, we ask prospective tenants to have no history of CCJs in the past 5 years, no record of missed payments and a reasonable credit score. Feel free to call us on 01273 383830 if you wanted to chat more about it. Best wishes and enjoy the rest of your weekend. Aaron ...

“Service with a smile...”

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Jun 11,2019
Minithumbup
Aaron
By: 'Simpson'
Jun 11,2019
0 people found
this helpful
Would definitely use Sawyer & co in the future and highly recommend. Super helpful throughout the moving process, adjusting to my needs. Were very patient as a company and Aaron continues to be extremely cooperative. *****...
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Comment on agent fees
n/a as of June 2019.
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“Excellent Service - First Time Buyer...”

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Mar 19,2019
Minithumbup
Stuart
Aaron
By: 'Wes'
Mar 19,2019
0 people found
this helpful
My first enquiry was with Harry who booked me in a viewing with Stuart. Stuart was very professional and accommodating. Me and my partner viewed the property and instantly fell in love and Stuart went back and got the offer agreed straight away. During the ...
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Comment on agent fees
N/A - Buyer
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“Timely & professional...”

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Mar 14,2019
Minithumbup
Stuart
By: 'Nina'
Mar 14,2019
0 people found
this helpful
Really pleased with our experience with sawyers and in particular Aaron & Stuart. We started our search with Stuart who was patient and helpful guiding us to appropriate properties. Then we finished with Aaron who dealt with a tricky re negotiation extremely well towards end of ...
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“Fantastic...”

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Mar 05,2019
Minithumbup
Aaron
By: 'Dana Gale'
Mar 05,2019
0 people found
this helpful
I couldn't be more thankful for Aaron doing an amazing job, bein there to answer my every question and really helped us where needed, such a lovely person and couldn't have asked for a better service, he went out his way to call me and ...
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Comment on agent fees
Fair pricing of fees and explained everything for us
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Staff picture Harriet
(27)
Staff picture Aaron
(20)
Staff picture Stuart
(12)
Staff picture Sarah
(4)

Tenant Fees

Overall Fees
£0 (inc. VAT), On Completion

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.

Last updated on 10/06/2019, 5:52 PM by Jenny Owen - Head of Marketing

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure




As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.



We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.



We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.



Our Complaints Procedure



If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.



If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.



If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:



Portslade Office & Brighton Office:

Mr Adam Farrell

Sawyer & Co

113 St Georges Road

Brighton

BN2 1EA



Hove Office:

Mr Chris Sawyer

Sawyer & Co

52 Church Road

Hove

BN3 2FN



A letter of acknowledgement will be sent to you within 3 working days. It will also:



Set out our understanding of your complaint and state when we will be able to reply in greater detail.



You may also be asked for additional information if this is required to assist resolving the matter.



Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.



In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.



If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:



The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).



The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.



The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.



The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 10:27 AM 10/11/2014 by allAgents

Awards won by Sawyer & Co, Brighton BN41 1GA


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Sawyer & Co

Branch - Portslade, Brighton, BN41