Ossett, WF5
4.9/5, 185 reviews
99% recommended
96% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“I cannot fault the service we received, from the initial ......”

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Mar 23,2015
Minithumbup
Suzanne
By: 'Sharon'
Mar 23,2015
0 people found
this helpful
I cannot fault the service we received, from the initial consultation, we were treated with the utmost respect and professionalism. We were extremely lucky to secure a really early viewing and subsequent sale. Every staff member was courteous and extremely helpful. I would definitely use them again or recommend to anyone else. They have a realsitic outlook on the market and try their best to support you as a customer
Comment on agent fees
fees were clear and consise, they were exactly as expected and explained
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Opening Hours
Address

Richard Kendall Estate Agent
5 Station Road
Ossett
West Yorkshire
WF5 8AB
01924 266555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £14,000 £695,000
Lettings 100% 99% No Data No Data
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 123 1 57 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS UKALA TPOS Sales DPS TDS
Latest Properties

“Suzanne and Donna were so helpful throughout ......”

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Aug 22,2019
Minithumbup
Suzanne
Donna
By: 'Grace Parker'
Aug 22,2019
0 people found
this helpful
Suzanne and Donna were so helpful throughout the whole process, constantly chasing up matters for us and doing the best they could to get the sale through in time! Excellent service! Thank you so much for all of your help and answering and returning our ...
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“Richard Kendall were selling the house we bou......”

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Aug 01,2019
Minithumbup
Mandy
By: 'Fiona Taylor'
Aug 01,2019
0 people found
this helpful
Richard Kendall were selling the house we bought. We were first time buyers so hadn't a clue what we were doing. Mandy from ossett branch was extremely helpful throughout the whole experience , always kept us up to date with what was going on, even when ...
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“A great service and friendly, easy to talk to staff...”

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Jul 23,2019
Minithumbup
Mandy
By: 'Kevin'
Jul 23,2019
0 people found
this helpful
From the minute we walked into the office in Ossett, the team at Richard Kendall gave us a really excellent professional service. Mandy Bennett took on the challenge of taking us through our house purchase, doing so with rigour, intelligence and regular communication. Her efforts ...
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“Richard Kendall - Ossett - Elizabeth Cooke...”

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Jul 12,2019
Minithumbup
By: 'Emma Peace'
Jul 12,2019
0 people found
this helpful
Elizabeth Cooke at Richard Kendall was the agent I worked with to sell my property and purchase my new property. I could not rate her high enough. She was very knowledgeable and able to support us every step of the way, she explained various steps, ...
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By: Richard Kendall Estate Agent
Jul 19, 2019
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We really appreciate the time taken out of you day to leave your comments regarding Liz and the Wakefield office. Thank you so much! We are so pleased you have been happy and look forward to dealing with you in the future should you ever require our services in the future. ...

“Fabulous service from Melanie...”

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Jul 09,2019
Minithumbup
Melanie
By: 'Karen Starkey'
Jul 09,2019
0 people found
this helpful
Throughout our sale and purchase Melanie has been determined, tenacious, professional and an excellent communicator. Melanie does what she says she will do, is genuinely concerned and cares about you and the process. Melanie knows her job and gives honest, straightforward feedback and makes excellent ...
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By: Richard Kendall Estate Agent
Jul 11, 2019
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Melanie has worked for Richard Kendall Estate Agent for many years and we never tire of reading great reviews such as yours about her. Thank you so much for taking the time to leave 5 stars and we wish you all the best in your new home. ...

“Easy to deal with...”

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Jul 08,2019
Minithumbup
Suzanne
Donna
By: 'David Hanley'
Jul 08,2019
0 people found
this helpful
Our house buying process was made simple and stress free by Suzanne and Donna, who were tenacious in chasing the solicitors on both sides throughout the buying process to make sure everything happened on time. Regular updates from them both kept us informed and confident ...
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By: Richard Kendall Estate Agent
Jul 09, 2019
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Thanks so much for taking the time out to leave a review for Suzanne and Donna. We are pleased that you had the confidence in us when buying your home. All the best, Richard Kendall Estate Agent ...

“Would like to thank Kendall's especially Mand......”

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Jul 07,2019
Minithumbup
By: 'Margaret White'
Jul 07,2019
0 people found
this helpful
Would like to thank Kendall's especially Mandy for her professionalism, expertise, and understanding when buying our property. Kendall's are the gold standard for selling and buying property in the Wakefield area. It is unusual to see property listed with them to remain on the market ...
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By: Richard Kendall Estate Agent
Jul 09, 2019
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Thank you for your fabulous words regarding Mandy and we love the "Kendall's are the gold standard for selling and buying property in the Wakefield area" - Thanks so much! ...

“Donna and Suzanne dealt with my property sale......”

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Jul 05,2019
Minithumbup
By: 'Mark Milner'
Jul 05,2019
0 people found
this helpful
Donna and Suzanne dealt with my property sale. I was given regular updates and found the whole process was professionally and efficiently handled by the Ossett branch. I would recommend Richard Kendalls Estate agents to family a d friends without hesitation....
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By: Richard Kendall Estate Agent
Jul 09, 2019
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Thank you Mr Milner for your 5 star review for Suzanne and Donna at our Ossett office along with the recommendation for Richard Kendall Estate Agent. ...

“Mel is a diamond...”

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Jul 03,2019
Minithumbup
Melanie
By: 'Alison'
Jul 03,2019
0 people found
this helpful
Mel helped us no end through a terribly stressful sale. Her consideration and chirpy manner was just what we needed to help us get through the process. We would highly recommend her. Thanks Mel xx...
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By: Richard Kendall Estate Agent
Jul 04, 2019
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Sorry to hear you had a stressful sale, but we are glad that Melanie was such a great help to you and thank you for the recommendation along with your kind words about Melanie at our Ossett office of Richard Kendall Estate Agent. ...

“We would highly recommend RK Ossett...”

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Jul 01,2019
Minithumbup
Mandy
By: 'Julian Greenwood'
Jul 01,2019
0 people found
this helpful
We would highly recommend RK Ossett who were the agents for both our sale and purchase houses. The chain of just four houses took over four months to complete, but Mandy was excellent throughout and kept everyone fully informed and up to date....
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By: Richard Kendall Estate Agent
Jul 01, 2019
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Thank you for the recommendation of our Ossett office of Richard Kendall Estate Agent. Its pleasing to read that Mandy was excellent and always kept you fully informed of the progression of the sale. ...

“Amazing Agent...”

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Jun 29,2019
Minithumbup
Mandy
Melanie
By: 'June Herrera'
Jun 29,2019
0 people found
this helpful
There are not enough words of praise to describe how very helpful & supportive Mandy was throughout the sale of our house, especially during the stressful & prolonged later half of the process, she kept us sane & was amazing! We should also give a pat on the ...
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By: Kirsty
Jun 29, 2019
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Thank you so much for your fabulous review of Melanie and Mandy at the Ossett office of Richard Kendall Estate Agent. ...

“Mandy was really helpful throughout a trouble......”

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Jun 27,2019
Minithumbup
Mandy
By: 'Mark Armitage'
Jun 27,2019
0 people found
this helpful
Mandy was really helpful throughout a troublesome chain. Though you weren’t my agent you kept us informed every step of the way which really helped. Thank you....
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By: Kirsty
Jun 29, 2019
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Thank you Mark for the 5 star review, we are glad you found Mandy at the Ossett office of Richard Kendall helpful during your purchase. ...

“The service I received was excellent. ......”

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Jun 27,2019
Minithumbup
Mandy
By: 'B Coates'
Jun 27,2019
0 people found
this helpful
The service I received was excellent. Mandy and the other people at Richard Kendall made the experience of selling my home go smoothly. They were always willing to answer any questions I had and kept me up to date. I would recommend Richard Kendal to ...
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By: Kirsty
Jun 29, 2019
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Thank you so much for your recommendation of Richard Kendall Estate Agent and your great review of Mandy at our Ossett office. ...

“Excellent Service...”

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Apr 25,2019
Minithumbup
Mandy
By: 'David & Angela'
Apr 25,2019
0 people found
this helpful
We have just completed a house sale and the whole process was managed superbly by Mandy. She is very proactive which ensures that the whole process procedes within a good timescale, with the minimum of hold ups. Her co-ordinating skills are excellent and she seamlessly ...
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Comment on agent fees
Considering the service provided by the Ossett branch the fees are good value.
Was this helpful? Yes
By: Richard Kendall Estate Agent
Apr 25, 2019
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Thank you for your lovely words about Mandy at our Oseet office of Richard Kendall Estate Agent. We are glad that you found her pleasant, informative and helpful on the sale of your home. Thanks again for the great review. ...

“Brilliant communication...”

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Apr 23,2019
Minithumbup
Donna
Suzanne
By: 'The Walker's'
Apr 23,2019
0 people found
this helpful
Two lovely and helpful young ladies, even when things were not moving they where on the phone trying to move things along. Thank you to Donna and Suzanne....
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By: Richard Kendall Estate Agent
Apr 23, 2019
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Thank you for your kind words for Suzy and Donna at the Ossett office of Richard Kendall Estate Agent. We are so pleased that they did their very best for you in trying to keep the sale progressing along. ...

“Great communication...”

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Apr 16,2019
Minithumbup
Mandy
By: 'CL'
Apr 16,2019
0 people found
this helpful
Mandy has been amazing throughout the sale of our property. We were out of the country for a period of time while the sale was progressing and we couldn't have asked for better communication and customer service from Mandy. We always felt up to date. ...
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Comment on agent fees
We felt that the fees were reasonable and fair
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By: Richard Kendall Estate Agent
Apr 23, 2019
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Many thanks for taking the time out to leave your great review for Mandy and our Ossett office. ...

“Brilliant...”

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Apr 12,2019
Minithumbup
Mandy
By: 'Dan K'
Apr 12,2019
0 people found
this helpful
As always, Mandy, you've been a super star. It's a pleasure doing business with you. 100% recommend RK and Mandy....
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Comment on agent fees
Good
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By: Richard Kendall Estate Agent
Apr 16, 2019
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Thank you for your comments regarding the service you received from Mandy at our Ossett office and we are so pleased you would recommended us. ...

“Very good service...”

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Apr 08,2019
Minithumbup
Mandy
By: 'Connor Rigg'
Apr 08,2019
0 people found
this helpful
I used Richard Kendall when purchasing my new home and dealt with Mandy who I can't thank enough for her great work. Mandy always kept me up to date with the latest goings on and was always quick to get back to me on any ...
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Comment on agent fees
Good
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By: Richard Kendall Estate Agent
Apr 09, 2019
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Thank you Connor for your fabulous review of Mandy at our Ossett office of Richard Kendall Estate Agent. We are glad we were able to get you into you new home smoothly and quickly. ...

“Absolutely amazing!!!...”

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Apr 05,2019
Minithumbup
Suzanne
Donna
By: 'Nat Walker'
Apr 05,2019
0 people found
this helpful
This is the first time we have used Richard Kendall and I cannot recommend them enough. Suzy & Donna have been more than amazing through the whole process. They have kept me updated through out everything and have gone above and beyond their normal duties to ...
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Comment on agent fees
Amazing fee's for the first class service you receive.
Was this helpful? Yes
By: Richard Kendall Estate Agent
Apr 05, 2019
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Thank you for much for taking the time out to leave such a lovely review for Suzanne and Donna at our Ossett office. We pride ourselves on great reputation and are so pleased you have received first class service throughout. We wish you all the best in your new home and we hope you will come back to us should you need our services in the future. ...

“Communication....”

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Mar 27,2019
Minithumbup
Mandy
By: 'Stephen Foreman'
Mar 27,2019
0 people found
this helpful
Excellent communication through out the selling process. As the 'go-between' buyers and sellers they take all the hassle and anxiety out of the process. Professional means that as a seller I know that I am in good hands. Well done Mandy!...
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Comment on agent fees
Good
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By: Richard Kendall
Mar 28, 2019
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Thank you Mr Foreman for such a wonderful review of Mandy at our Ossett office, Richard Kendall Estate Agent. ...

“I was very pleased with the service I received from Mandy. She kept us informed all of the way through our sale....”

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Mar 07,2019
Minithumbup
Mandy
By: 'Hannah'
Mar 07,2019
0 people found
this helpful
Mandy was always empathetic, understanding and very helpful. I would recommend Richard Kendall as they have provided me with a high quality, professional service throughout the sale of my house....
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“House Purchase...”

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Mar 05,2019
Minithumbup
Donna
Suzanne
By: 'Becky'
Mar 05,2019
0 people found
this helpful
Thank you so much Donna & Suzanne for all your help, I was kept informed throughout the whole purchase process! Nothing was too much trouble. Love my new home...
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By: Richard Kendall Estate Agent
Mar 06, 2019
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Thank you very much for taking the time to recommend Suzanne and Donna at our Ossett Office. We are so glad that you have been impressed with the level of care and service received and may we take this opportunity to wish you all the best in your new home. ...

“So easy to buy...”

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Feb 28,2019
Minithumbup
Mandy
By: 'Quemada100'
Feb 28,2019
0 people found
this helpful
Not bought a house for quite a while but Mandy was a great help and made the buying experience very smooth. Lovely staff at the ossett branch and very helpful....
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By: Richard Kendall Estate Agent
Feb 28, 2019
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We are so pleased that you found Mandy and the Ossett staff helpful on the purchase of your new home. Thank you for your kind words and may we wish you all the best, from all at Richard Kendall Estate Agent ...

“House sale...”

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Feb 27,2019
Minithumbup
Mandy
By: 'David Cook'
Feb 27,2019
0 people found
this helpful
Mandy was extremely helpful-nothing was to much trouble. Any query we had was answered and her communication with the solicitors certainly speeded up the sale. No hesitation in recommending Kendall's -the service was first class and the fees very reasonable. Many thanks...
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Comment on agent fees
Very fair
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By: Richard Kendall Estate Agent
Mar 01, 2019
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Thank you so much for taking the time out to leave a 5* review for our Ossett office. We are so happy you were pleased with the service and support provided by Mandy. ...

“Fab service...”

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Feb 26,2019
Minithumbup
Mandy
By: 'Lizzie'
Feb 26,2019
0 people found
this helpful
Mandy was so helpful and spoke to my solicitors on my behalf many times to speed up my sale. Nothing was too much trouble for her and she was always polite and friendly. I would highly recommend them. Thank you Mandy! Lizzie G :)...
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By: Richard Kendall Estate Agent
Feb 26, 2019
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Dear Lizzie, thank you so much for your recommendation of Richard Kendall Estate Agent and positive review about Mandy at our Ossett office. We are glad she was able to speed up your sale for you ;-) ...
Staff picture Mandy
(78)
Staff picture Melanie
(76)
Staff picture Suzanne
(29)
Staff picture Donna
(14)
Staff picture Trish
(5)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
5 Station Road
Ossett
WF5 8AB

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 3:41 PM 09/11/2017 by Lucie

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Richard Kendall Estate Agent

Branch - Ossett, WF5