“The company on the whole have been fine, expensive but ......”

Mar 23,2015
By: 'IrritatedTenant'
Mar 23,2015
2 people found
this helpful
The company on the whole have been fine, expensive but fine. House inspections have been irritating and not very flexible which is difficult as everyone in the property works a lot to pay their ridiculous rent.
I'll put this in perspective, we have lived in the property for over 18 months and paid rent early every month with the exception of one which was paid the day later after not realising what date it was at the time. Every house inspection has been fine and nothing to worry about. However Janette is very rude. The way she speaks down to us is repulsive. Belittling us and making us very uncomfortable is not what I would expect from someone whom we are giving nearly ‚£600 per month to. We are looking to buy a property in the forthcoming year and after dealing with this woman, I would not even consider buying through Frankeys.

It's not only this that gives me a reason to give a bad review but also we have had problems with lights, taps and a fence was blown down and nothing has been done about this. Sometimes when we call nobody is in the lettings department to speak to and I request a call back, nobody bothers to call. We are moving out ASAP so we never have to deal with them again.

On a positive note, Emily is lovely, always chatty and is a delight to deal with. If only she was the lettings manager so I could deal with her instead! If you do need help with anything from them and there is no alternative company who can help, definitely ask and speak to her!
What agent could do to change your mind?
Deal with requests in a polite manner and actually call back when they say they will. Don't belittle people when we pay your salary.
Attached Files
Comment on agent fees
The deposit was scandalous along with a stupidly high charge before even getting told whether or not we could rent the property.
Was this helpful? Yes
By: FranKeys Independent Estate Agents
May 06, 2015
Tenants are given advanced notice of inspections that are carried out in accordance with their contracts.

We are concerned about this review of Janette as she is very professional and has always attracted good comments. The only occasions she has had to speak disparagingly to anyone has been when a property has been kept or left in an unsatisfactory state. As "Irritated Tenant" has chosen to post anonymously with no indication of the specific property rented it is difficult to respond on this individual case.

We always report maintenance issues to the relevant landlord and act in accordance with their wishes Rent prices are set by the individual landlords. Our fees are published on our website.

We do agree, however, that Emily is lovely.

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Frankeys Independent Estate Agents

10-12 Clasketgate Lincoln

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