Frankeys Independent Estate Agents
Lincoln, LN2
3.3/5, 9 reviews
56% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction

“The company on the whole have been fine, expensive but ......”

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Mar 23,2015
Minithumbdown
By: 'IrritatedTenant'
Mar 23,2015
2 people found
this helpful
The company on the whole have been fine, expensive but fine. House inspections have been irritating and not very flexible which is difficult as everyone in the property works a lot to pay their ridiculous rent.
I'll put this in perspective, we have lived in the property for over 18 months and paid rent early every month with the exception of one which was paid the day later after not realising what date it was at the time. Every house inspection has been fine and nothing to worry about. However Janette is very rude. The way she speaks down to us is repulsive. Belittling us and making us very uncomfortable is not what I would expect from someone whom we are giving nearly ‚£600 per month to. We are looking to buy a property in the forthcoming year and after dealing with this woman, I would not even consider buying through Frankeys.

It's not only this that gives me a reason to give a bad review but also we have had problems with lights, taps and a fence was blown down and nothing has been done about this. Sometimes when we call nobody is in the lettings department to speak to and I request a call back, nobody bothers to call. We are moving out ASAP so we never have to deal with them again.

On a positive note, Emily is lovely, always chatty and is a delight to deal with. If only she was the lettings manager so I could deal with her instead! If you do need help with anything from them and there is no alternative company who can help, definitely ask and speak to her!
What agent could do to change your mind?
Deal with requests in a polite manner and actually call back when they say they will. Don't belittle people when we pay your salary.
Attached Filesnbsp;
Comment on agent fees
The deposit was scandalous along with a stupidly high charge before even getting told whether or not we could rent the property.
Was this helpful? Yes
By: FranKeys Independent Estate Agents
May 06, 2015
Tenants are given advanced notice of inspections that are carried out in accordance with their contracts.

We are concerned about this review of Janette as she is very professional and has always attracted good comments. The only occasions she has had to speak disparagingly to anyone has been when a property has been kept or left in an unsatisfactory state. As "Irritated Tenant" has chosen to post anonymously with no indication of the specific property rented it is difficult to respond on this individual case.

We always report maintenance issues to the relevant landlord and act in accordance with their wishes Rent prices are set by the individual landlords. Our fees are published on our website.

We do agree, however, that Emily is lovely.
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Opening Hours
Address

Frankeys Independent Estate Agents
10-12 Clasketgate
Lincoln
Lincolnshire
LN2 1JS
01522 842730

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £67,500 £98,000
Lettings 100% 75% £450 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 0 2 1 0 1 0 1 1
Areas covered
  • LN1
  • LN2
  • LN3
  • LN4
  • LN5
  • LN6
  • DN21
  • NG24
  • NG31
  • LN8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“David wrote a lovely write up for my property that ......”

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Oct 25,2017
Minithumbup
By: 'Kaz'
Oct 25,2017
0 people found
this helpful
David wrote a lovely write up for my property that I was looking to rent out. The photo's he took showed how beautiful the apartment was & the views from it. Thanks David. Laura & Rosie always kept us fully informed of people interested in viewing & kept ...
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Comment on agent fees
The fees were very competitive.
Was this helpful? Yes

“We were first time buyers when we contacted Frankeys. They ......”

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Jun 21,2016
Minithumbup
By: 'Excellent service'
Jun 21,2016
0 people found
this helpful
We were first time buyers when we contacted Frankeys. They were helpful, patient and very kind from start to finish. We now have a very beautiful home of own. And that is thanks to all those involved, including Frankeys!! Thank you very much indeed. °Å¸Ëœâ‚¬ °Å¸â€˜Â We ...
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Comment on agent fees
N/A
Was this helpful? Yes

“We live far away from our properties so we rely ......”

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Nov 02,2015
Minithumbup
By: 'William Gallagher'
Nov 02,2015
0 people found
this helpful
We live far away from our properties so we rely completely on our management companies and Frankeys did it right. I wish we hadn't got so much proof of that: our series of properties in the region were problematic. But Frankeys was our second firm ...
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Comment on agent fees
You'd always want to pay less but FranKeys was pretty much on a par with a firm we'd previously used in the region and the service was gigantically better.
Was this helpful? Yes

“Property was added to the market very quickly & sold. Was ......”

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Oct 13,2015
Minithumbup
By: 'Mrs Starr'
Oct 13,2015
0 people found
this helpful
Property was added to the market very quickly & sold. Was kept up up to date on progress on a regular basis. Staff were very friendly & helpful and made sure I got the price I wanted. Would highly recommend them....
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“I visited Frankeys with a colleague who was in the ......”

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Aug 07,2015
Minithumbdown
By: 'New to Lincoln'
Aug 07,2015
2 people found
this helpful
I visited Frankeys with a colleague who was in the process of renewing their tenancy agreement. Having spent 5 minutes in the lettings department, I can categorically say that I will never put my business through this company and strongly advise any landlords to re-consider having ...
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What agent could do to change your mind?
Please see what the review is about.
Attached Filesnbsp;
Comment on agent fees
Please see what the review is about.
Was this helpful? Yes
By: Kate
Sep 07, 2016
View all comments (1)
I agree completely, I have a friend who a while back was letting from them and they were nothing but awful to her the whole time. Unhelpful, unavailable, uninformative and damn right greedy. As for the renewal fees. Those are actually illegal. If you check your rights online you will see that unless you actually need to renew for the 6 extra months for some strange reason, they are not allowed to make you renew for that whole amount of time. It should turn into a month by month type of situa ...

“The company on the whole have been fine, expensive but ......”

Share on :
Mar 23,2015
Minithumbdown
By: 'IrritatedTenant'
Mar 23,2015
2 people found
this helpful
The company on the whole have been fine, expensive but fine. House inspections have been irritating and not very flexible which is difficult as everyone in the property works a lot to pay their ridiculous rent. I'll put this in perspective, we have lived in ...
read full review
What agent could do to change your mind?
Deal with requests in a polite manner and actually call back when they say they will. Don't belittle people when we pay your salary.
Attached Filesnbsp;
Comment on agent fees
The deposit was scandalous along with a stupidly high charge before even getting told whether or not we could rent the property.
Was this helpful? Yes
By: FranKeys Independent Estate Agents
May 06, 2015
View all comments (1)
Tenants are given advanced notice of inspections that are carried out in accordance with their contracts. We are concerned about this review of Janette as she is very professional and has always attracted good comments. The only occasions she has had to speak disparagingly to anyone has been when a property has been kept or left in an unsatisfactory state. As "Irritated Tenant" has chosen to post anonymously with no indication of the specific property rented it is difficult to respond on th ...

“Remarkable Service, Not your typical agent, Provided professional up to ......”

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May 22,2014
Minithumbup
By: 'Brian Bllor'
May 22,2014
0 people found
this helpful
Remarkable Service, Not your typical agent, Provided professional up to date service without the jargon, would definitely recommend them without a doubt....
read full review
Was this helpful? Yes
By: FranKeys Independent Estate Agents
May 06, 2015
View all comments (1)
Thank you Brian - we believe that being an independent agency gives us the ability to offer an individual service. ...

“Frankeys were unprofessional and rude when we dealt with them. ......”

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Apr 17,2014
Minithumbdown
By: 'upset'
Apr 17,2014
3 people found
this helpful
Frankeys were unprofessional and rude when we dealt with them. When we asked questions about fees they kept adding on, they were rude and then said we could not rent the property, after we had paid a deposit and application fees. No one knew what ...
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Was this helpful? Yes
By: FranKeys Independent Estate Agents
May 06, 2015
View all comments (1)
We apologise that you had a bad experience which we feel is unusual as we strive to offer a high level of customer service. Our fees are published on our website and only change if the nature of the application changes. As the post is anonymous and does not state which property was being applied for we cannot respond to the individual case. ...

“General lack lustre approach to managing the property as confirmed ......”

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Feb 07,2014
Minithumbdown
By: 'RM'
Feb 07,2014
6 people found
this helpful
General lack lustre approach to managing the property as confirmed by the tenant. Extremely agressive to deal with and only concerned with getting her money even before she has completed her part of her own tenancy agreement. Relationship has totally broken down and i am ...
read full review
Was this helpful? Yes
By: FranKeys Independent Estate Agents
May 06, 2015
View all comments (1)
We place great importance on managing all the properties entrusted to us and maintain good relationships with the landlords we represent. As the poster has chosen to be anonymous and has not stated which property they are referring to we cannot respond to this individual case. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In the unlikely event that you are not happy with the service or products we offer we would like to hear about it.

Firstly we would as you to put in an email or in written letter your concerns and issues. Ideally with as much detail as possible so that we can fully investigate your complaint. We will come back to you within 14 Days from receipt of your complaint in writing.

If you are still not happy and wish to complain further you can appeal our findings internally. You will need to put this in writting and we will again respond within 14 days from receipt of your second letter.

Should you still be unhappy and feel that you have grounds to continue with your complaint your complaint will be forwarded to the The Property Ombudsman for arbitration.
Last updated at 3:56 PM 28/10/2015 by Phillip Johnson

Awards won by Frankeys Independent Estate Agents, Lincoln LN2 1JS


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