Maloco + Associates
Dunfermline, KY12
4.2/5, 10 reviews
80% recommended
83% sales valuation accuracy
75% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction

“If all you want is a piece of paper up ......”

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Mar 23,2015
Minithumbdown
By: 'Tim'
Mar 23,2015
3 people found
this helpful
If all you want is a piece of paper up in malocos shop window and a half hearted posting on their web site then this is the estate agent for you.

I was unaware of this when my partner and I put our flat up for sale through maloco. We stated our requirements from the beginning and was promised they would be met because they are proactive and better than other dunfermline agents.

Unfortunately once we'd parted with our money, interest in the housing market dropped and we were left in the dark and were not told how they were being proactive and contacting potential buyers, even if there were none! We had to repetitively contact them to find out, unfortunately, our arranger assigned to us only works monday to wednesday. Something we were not warned about beforehand.

We challenged them 4 times and on each occasion the complaint was referred to Michael Maloco and he was not interested in resolving our concerns and issues. He just argued with us and didn't listen. We did not find him very approachable at all!

I have used maloco on 4 occasions in the past 10 years and have been very happy until now. I now realise they are out of touch and can see why they haven't won any awards in recent years. They are out of touch. For example, Michael Maloco suggested that we pay more money to advertise in the Dunfermline Press. Who looks in the paper for houses these days?

They also didn't listen to us about our schedule and put the draft on the espc website during the 2 week limelight period!

Be aware that the services advertised on their web site are being mis-sold!
What agent could do to change your mind?
You do not get what you pay for.
Attached Filesnbsp;
Comment on agent fees
You do not get what you pay for.
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Opening Hours
Address

Maloco + Associates
6 - 8 Bonnar Street
Dunfermline
Fife
KY12 7JR
01383 629720

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 75% £65,000 £275,000
Lettings 0% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 0 5 1 1 1 1 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“First class...”

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Apr 09,2019
Minithumbup
By: 'D Robertson'
Apr 09,2019
0 people found
this helpful
The best service we've ever had from any agent. Could not have done more nor had any deeper a knowledge of the local market. Quite simply don't go anywhere else...
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Comment on agent fees
Paid 1% but well worth it
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“Friendly staff, welcoming and clear information...”

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Apr 07,2019
Minithumbup
By: 'Santos'
Apr 07,2019
0 people found
this helpful
Experienced and professionals. Friendly and easy approach. Availability to ask/answer questions, Quick response. Friendliness that makes the client feel comfortable so would recommend others....
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Comment on agent fees
They look high but I haven't compared, so no choice.
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“Great...”

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Apr 05,2019
Minithumbup
By: 'A Thomson'
Apr 05,2019
0 people found
this helpful
My fianc© and I have recently used Maloco to sell our house and buy another. The service has been great, the staff have been very helpful and the process has been very easy. We have never bought and sold before and really didn't have a ...
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Comment on agent fees
Good.
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“Fast efficient effective and experienced estate agents...”

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Apr 04,2019
Minithumbup
By: 'DWilliamson'
Apr 04,2019
0 people found
this helpful
This is the second time we have bought and sold with Maloco. We have had efficient and kind service from their sales manager Elaine who gets to know you personally. She shares the journey with you and makes you feel like the only customer. All ...
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Comment on agent fees
I think they are reasonable and everything is very clearly laid out.
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“Flawless...”

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Apr 04,2019
Minithumbup
By: 'K Shaw'
Apr 04,2019
0 people found
this helpful
I chose Maloco based on a friend selling a property with them quickly not knowing too much about them. I couldn't be happier with my choice, their service has been exemplary from the beginning. I Haven't named a specific person as I can honestly say ...
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Comment on agent fees
Good, very transparent.
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“Human Touch...”

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Apr 04,2019
Minithumbup
By: 'MrGee'
Apr 04,2019
0 people found
this helpful
A stressful time dealt with by staff who were responsive to the needs of the clientele! It is a difficult task dealing with the terminologies involved in the selling/buying process! The handouts and the caring, understanding manner of the staff members do make the ...
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Comment on agent fees
Fair compared with other competitors, particularly from the capital!
Was this helpful? Yes

“We had a written contract about having a fix fee to buy our house and in the middle of process maloco increased the price without our consent when the...”

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Jul 28,2018
Minithumbdown
By: 'Frida'
Jul 28,2018
0 people found
this helpful
We went to maloco explaining how we'll pay for the house we want and asked for a quote for it. Firstly we thought we'd be dealing with Michael as he said he was the better 1 between him and his associate, more experience. Secondly, he told ...
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Comment on agent fees
They weren't the cheapest and increased their price after we had a written agreement in a fix fee.
Was this helpful? Yes
By: Michael Maloco
Apr 03, 2019
View all comments (1)
Hi Frida. Clearly sorry to hear of your concerns and unhappiness. We strive for top tier client service so any negative feedback is something we take very seriously. Would be happy to sit down and discuss your concerns and see if there are lessons to be learned. Please be assured that you weren't ditched and my partner Laura I assure you is an excellent solicitor. I see also that in our initial letters to you Laura was in fact the appointed case handler. If I didn't make that clear when we ...

“Huge thank you you the Team and Maloco, extremely professional ......”

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Dec 12,2017
Minithumbup
By: 'Emma Madafferi'
Dec 12,2017
1 people found
this helpful
Huge thank you you the Team and Maloco, extremely professional and was delighted with the result in how efficiently they sold my property. Special thanks to Laura Mowat for going above and beyond. Would highly recommend and use again....
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Comment on agent fees
Great pricing
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“Fantastic agentsWe have been both a buyer and a seller ......”

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Jul 12,2017
Minithumbup
By: 'Cheryl'
Jul 12,2017
1 people found
this helpful
Fantastic agents We have been both a buyer and a seller with Malocco and we were pleased with both experiences. The pictures they took looked amazing and our house sold very quickly at an excellent price. We dealt with Fraser, Elaine, Laura and Michael and ...
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Comment on agent fees
Good - reasonable for such an excellent service.
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“If all you want is a piece of paper up ......”

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Mar 23,2015
Minithumbdown
By: 'Tim'
Mar 23,2015
3 people found
this helpful
If all you want is a piece of paper up in malocos shop window and a half hearted posting on their web site then this is the estate agent for you. I was unaware of this when my partner and I put our flat up ...
read full review
What agent could do to change your mind?
You do not get what you pay for.
Attached Filesnbsp;
Comment on agent fees
You do not get what you pay for.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Maloco + Associates, Dunfermline KY12 7JR


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