Abbey Gate
Battle, TN33
2.9/5, 14 reviews
50% recommended

“I have been with this company for around 3 years. To ......”

Share on :
Mar 23,2015
Minithumbdown
By: 'Tim'
Mar 23,2015
2 people found
this helpful
I have been with this company for around 3 years. To start with they were fine, but then the rent started to get later and later. Phone calls and emails, sometimes answered, sometimes not, achieved very little. The tenant was paying Abbeygate on time, abbeygate weren't paying me. Sometimes, a payment wasn't made to me at all, and it arrived the following month. In the end, the lady I spoke to in the office started being very short with me, and her attitude was making it seem like it was my fault!

The only person that can seem to make a decision within the company is Ian Davis, listed as a director. However, he is rarely in the office, and messages left for him either via email, answer machine or via the woman in the office have very little result. If you do get to speak to him, he is polite and apologetic, but nothing actually changes. 90% of the time you have to speak to the woman in the office and all she says is she'll pass the message on. He does not give out his mobile number.

The reason I went with this company, even though they are at the higher end of the cost range, was the confidence I got when I interviewed Ian. He assured they would deal with any issues, up to and including going to court on my behalf if a situation arose that required involving the courts. I now know I can't even trust them to pass on my rent on time, so I dread to think what would have happened if I had really needed them to do something significant. All that I seemed to get was charged 12.5% so they could fail to pay my rent to me on a regular basis.

I am now trying to extricate myself from this company, but as usual, I am chasing a payment. This is the final payment I am trying to get out of them, the tenant is now paying me direct, so at least I won't have to go through this again. I have also just raised a complaint through the ombudsman, as I don't know what else I can do to try and get the money owed. Luckily I have kept all the emails I have sent, plus all the bank records showing the late payments, so I can show proof of the atrocious service I've received.

If you are letting, steer very well clear of this company, because if their service to me was typical, they won't be around for much longer.
Was this helpful? Yes
By: Neil
Mar 24, 2015
Abbey Gate have ceased trading since 11th March and have shut up shop owing me and many other landlords money, they are being investigated by trading standards and the police ,the outcome which is still ongoing may result in it being categorised as fraud which the police will deal with in due course.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Abbey Gate
12-13 High Street
Battle
East Sussex
TN33 0AE
01424 772477

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 4 3 1 0 1 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“This agent closed their doors a few weeks ago. They ......”

Share on :
Mar 30,2015
Minithumbdown
By: 'Peter'
Mar 30,2015
6 people found
this helpful
This agent closed their doors a few weeks ago. They have failed to pass on 6 months rent to me. I believe many others are in same situation. The matter is with Sussex Police, Trading Standards and Action Fraud. Contact any or all of these agencies ...
read full review
Was this helpful? Yes

“I have been with this company for around 3 years. To ......”

Share on :
Mar 23,2015
Minithumbdown
By: 'Tim'
Mar 23,2015
2 people found
this helpful
I have been with this company for around 3 years. To start with they were fine, but then the rent started to get later and later. Phone calls and emails, sometimes answered, sometimes not, achieved very little. The tenant was paying Abbeygate on time, abbeygate weren't ...
read full review
Was this helpful? Yes
By: Neil
Mar 24, 2015
View all comments (1)
Abbey Gate have ceased trading since 11th March and have shut up shop owing me and many other landlords money, they are being investigated by trading standards and the police ,the outcome which is still ongoing may result in it being categorised as fraud which the police will deal with in due course. ...

“A large number of repairs were not carried out as ......”

Share on :
Feb 05,2015
Minithumbdown
By: 'Mrunhappytenant123'
Feb 05,2015
0 people found
this helpful
A large number of repairs were not carried out as promised, we were consistently lied to from all staff, no support, boiler stopped working and as of yet was not fixed, our windows had broken, not fixed, mould in the bathroom - was told 'mould ...
read full review
Was this helpful? Yes

“Been a tenant in an abbeygate property for 3 years find ......”

Share on :
Jan 11,2015
Minithumbup
By: 'Gary'
Jan 11,2015
0 people found
this helpful
Been a tenant in an abbeygate property for 3 years find them friendly and approachable have always dealt with any issues swiftly and their maintenance services are second to none will happily recommended them...
read full review
Was this helpful? Yes

“We have had two dealings with this estate agent and ......”

Share on :
Sep 19,2014
Minithumbup
By: 'Deborah'
Sep 19,2014
0 people found
this helpful
We have had two dealings with this estate agent and both have been excellent. With consummate bad timing we put our house on the market in 2007 at the time of the property crash and were consequently messed about by the chain below leading to us ...
read full review
Was this helpful? Yes

“I found the agents consistently helpful and they found very ......”

Share on :
Sep 14,2014
Minithumbup
By: 'J Pike'
Sep 14,2014
0 people found
this helpful
I found the agents consistently helpful and they found very suitable tenants for me . I think their letting fees are very fairly priced....
read full review
Comment on agent fees
Very Fair
Was this helpful? Yes

“Been renting through Abbey gate for just over a year ......”

Share on :
Sep 14,2014
Minithumbup
By: 'Dave'
Sep 14,2014
0 people found
this helpful
Been renting through Abbey gate for just over a year now, and have found them to be a pleasure to deal with. I have rented through other local agents previously and had problem after problem. When I first wanted to view my current rental property ...
read full review
Was this helpful? Yes

“Great customer service from beginning to end. Great communication to ......”

Share on :
Sep 11,2014
Minithumbup
By: 'LbAily'
Sep 11,2014
0 people found
this helpful
Great customer service from beginning to end. Great communication to find the home that was right for me Couldn't have been more helpful. Will definitely use again a pleasure all around...
read full review
Was this helpful? Yes

“I've rented twice through this agent with no problems. Gave ......”

Share on :
Sep 07,2014
Minithumbup
By: 'IH'
Sep 07,2014
2 people found
this helpful
I've rented twice through this agent with no problems. Gave a quick response to initial request with a short list of suitable properties. Friendly, courteous and professional staff....
read full review
Was this helpful? Yes

“Quick response to intial enquiries.Comprehensive and informative viewings of ......”

Share on :
Sep 06,2014
Minithumbup
By: 'EB'
Sep 06,2014
1 people found
this helpful
Quick response to intial enquiries. Comprehensive and informative viewings of the property (twice). Excellent communictions at all stage of the purchasing process. Superb guidance and smooth purchase was ensured....
read full review
Was this helpful? Yes

“Simply nearly impossible to deal with. Failed to set up ......”

Share on :
Aug 03,2014
Minithumbdown
By: 'Richard'
Aug 03,2014
3 people found
this helpful
Simply nearly impossible to deal with. Failed to set up a direct debit which left us having to pay £3300. Failed to tell us for a month. Do not have a merchant account so cannot pay by card. Never respond to emails. My advice is avoid ...
read full review
Was this helpful? Yes
By: CDD
Sep 18, 2014
View all comments (1)
A standing order was in fact set up for this client and clearly his bank did not honour it. We do not use Direct Debits. At the time, we made number of phone calls which were unanswered and did our very best to resolve the situation amicably and promptly. ...

“I am mortified to have to give this company 1 star ......”

Share on :
May 21,2014
Minithumbdown
By: 'Merryweather'
May 21,2014
4 people found
this helpful
I am mortified to have to give this company 1 star - sadly the website does not allow less. I have never ever come across a more inept, useless, lying, cheating, unprofessional bunch in my life. They never ever paid the rents owed, I had to ...
read full review
What agent could do to change your mind?
Nothing - they were so abysmal, to the point of pretending they had no copies of our agreement, to pretending works had been done on the house when they hadn't, to pretending they couldn't possibly pay me what I was owed each month or give me accounts.................. nothing on this planet could have made me want to stay with them or return.
Attached Filesnbsp;
Was this helpful? Yes

“They are the worst agent out there, they quite happily ......”

Share on :
May 22,2012
Minithumbdown
By: 'James'
May 22,2012
7 people found
this helpful
They are the worst agent out there, they quite happily took our money, but when it came to reporting repairs that needed carrying out, they simply ignored the requests. Anytime I contacted them, the standard response was the person who deals with this is out ...
read full review
Was this helpful? Yes

“Quite possibly the worst agent I have ever dealt with. ......”

Share on :
May 16,2012
Minithumbdown
By: 'John'
May 16,2012
7 people found
this helpful
Quite possibly the worst agent I have ever dealt with. They are rude and extremely unprofessional. We agreed to let one of their properties and after references were completed, they changed their mind and told us the property had been withdrawn by the landlady even ...
read full review
Was this helpful? Yes
By: CDD
Sep 18, 2014
View all comments (1)
The owner of the property concerned did in fact find their own tenant and the property advertising was taken down as soon as was possible. The application fee was returned and none of our staff are ever rude to customers. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:22 AM 03/09/2018 by heather heather

Awards won by Abbey Gate, Battle TN33 0AE


As Seen On

Find the Best Agent to
Sell or Rent Your Home