Morningside Edinburgh, Edinburgh, EH10
4.3/5, 648 reviews
85% recommended
80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore

“Laura was brilliant with any queries we had regarding our ......”

Share on :
Mar 23,2015
Minithumbup
Laura
By: 'Ashleigh and Claire'
Mar 23,2015
3 people found
this helpful
Laura was brilliant with any queries we had regarding our flat.

The first instance of us coming into contact with her was when we suffered a leak due to a plumbing issue in the flat upstairs. We contacted Laura who responded promptly and worked with us to try and get in contact with the landlord upstairs to resolve our issue as soon as possible. The best thing was her being available at the end of the phone during the whole process.

The second instance was nowhere near as serious but almost as that was the case the way Laura helped showed that she genuinely cares about her customers. My flatmate wanted to take a picture that belonged to the flat with her when she moved so we asked Laura if she wouldn't mind contacting the landlord. She did even though I'm fairly certain that is not in her job description and that many others would have just ignored our request - especially since we were coming to the end of our time as customers. Laura however fufilled our strange request and as a result my flatmate has the picture up in her new house and both of us will remember a very positive experience of being a Braemore customer.
Was this helpful? Yes
By: Callum
Mar 24, 2015
Dear Ashleigh, thank you very much for taking the time to review our services and we are delighted to hear you are so happy with our service. Thanks again, The Braemore Team.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 80% 79% £275 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
127 17 323 74 67 0 12 0 23 5
Areas covered
  • EH11
  • EH10
  • EH12
  • EH9
  • Morningside
  • EH8
  • Old Town
  • EH7
  • New Town
  • EH6
  • East Lothian
  • EH5
  • West Lothian
  • EH4
  • Mid Lothian
  • EH3
  • Fife
  • EH2
  • EH1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS SAL TDS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Excellent service in property management...”

Share on :
Dec 02,2019
Minithumbup
By: 'Jean Bowles'
Dec 02,2019
0 people found
this helpful
We have just retired from being landlords of our Edinburgh flat, which we have let for around 10 years, initially with another company. During the approximately 7 years that it has been managed for us by Braemore, we have had truly excellent service from our property manager, ...
read full review
Was this helpful? Yes
By: Mark Hastie
Dec 04, 2019
View all comments (1)
Dear Jean, thank you so much for your very kind review of Alison and Braemore's services. It was a pleasure for us to work with you and we wish you all the very best for the future. Please do remember where we are should you need us in future. Kind regards, Mark Hastie, Lettings Director. ...

“Lynne Moore was extremely helpful and very pr......”

Share on :
Nov 21,2019
Minithumbup
By: 'Angeliki Gkini'
Nov 21,2019
0 people found
this helpful
Lynne Moore was extremely helpful and very prompt in her responses. We had great communication and informed me precisely about the required documentation. She answered any questions I had and found solutions to any problems occurring. Her patience helped me relieve my stress about finding ...
read full review
Was this helpful? Yes

“Lynn Moore was a great New Tenancy Advisor, a......”

Share on :
Nov 19,2019
Minithumbup
By: 'avril crossley'
Nov 19,2019
0 people found
this helpful
Lynn Moore was a great New Tenancy Advisor, and very patient with my continual needs, looking forward to a great tenancy, much appreciated....
read full review
Was this helpful? Yes

“Susan helped me secure a fair increase of the......”

Share on :
Nov 19,2019
Minithumbup
Susan
By: 'Alan Emerson'
Nov 19,2019
0 people found
this helpful
Susan helped me secure a fair increase of the rent for my property in Edinburgh. We had a short discussion and all my points were taken on board and explained to the tenant....
read full review
Was this helpful? Yes

“Braemore deserves 5 / 5 !!! We selected Braem......”

Share on :
Nov 15,2019
Minithumbup
Lisa
By: 'Vikrant Saini'
Nov 15,2019
0 people found
this helpful
Braemore deserves 5 / 5 !!! We selected Braemore for second time while changing home and it was all quick, hassle free , First come first basis criteria, much professional and supportive experience journey. Right from viewings, we felt confident in house move due to support from Braemore. Paper work ...
read full review
Was this helpful? Yes

“I feel that Braemore always give an excellent......”

Share on :
Nov 01,2019
Minithumbup
By: 'John Crombie ( Martin)'
Nov 01,2019
0 people found
this helpful
I feel that Braemore always give an excellent service! Thanks to Emma Breach I have used Braemore for 20 years and always found them to be excellent ....
read full review
Was this helpful? Yes

“Emma Breach goes the extra mile. She is easil......”

Share on :
Oct 30,2019
Minithumbup
Emma Breach
By: 'Charles White'
Oct 30,2019
0 people found
this helpful
Emma Breach goes the extra mile. She is easily the best property manager we have had for the several Properies we have with Braemore and their predecessors and that is not said lightly having had more than 20 years experience of our various properties being handled ...
read full review
Was this helpful? Yes

“All very good, no complaints they were compet......”

Share on :
Oct 28,2019
Minithumbup
By: 'Mark Coletta'
Oct 28,2019
0 people found
this helpful
All very good, no complaints they were competent and efficient and answered all of my initial questions by email promptly....
read full review
Was this helpful? Yes

“Excellent customer service from Susan Ryles. ......”

Share on :
Oct 28,2019
Minithumbup
Susan
Caroline
By: 'Liz'
Oct 28,2019
0 people found
this helpful
Excellent customer service from Susan Ryles. Replied to my emails and actioned my concerns immediately. Five stars all the way. 👏😁...
read full review
Was this helpful? Yes

“Thank you Susan for all your help with our re......”

Share on :
Oct 23,2019
Minithumbup
Susan
By: 'Simon Frame'
Oct 23,2019
0 people found
this helpful
Thank you Susan for all your help with our rent review. Your support was both informative and timely. Kind regards, Simon....
read full review
Was this helpful? Yes

“Terrible and Condescending staff ......”

Share on :
Oct 14,2019
Minithumbdown
By: 'Anjj'
Oct 14,2019
0 people found
this helpful
Terrible and Condescending staff * your deposit. **very rude, condescending and lackadaisical in her duties which I noticed rubs off on subordinates. Would not recommend this lettings agency to anyone....
read full review
Was this helpful? Yes

“Avoid at all costs - they will try to steal your deposit...”

Share on :
Oct 02,2019
Minithumbdown
Kjartan
By: 'Adam O'
Oct 02,2019
1 people found
this helpful
Avoid at all costs - a bunch of crooks who tried to claim almost 50% of my deposit. The flat was given back in good condition and the agents, namely Kjartan attempted to put forward ridiculous claims for false costs. I had to wait until the ...
read full review
Was this helpful? Yes
By: Anjj
Oct 14, 2019
View all comments (2)
They’ve just tried to do the same thing to me but I will have the last laugh. They are absolute crooks, their staff are also very rude and condescending. ...

“Very happy with the kindness and professional......”

Share on :
Oct 02,2019
Minithumbup
By: 'Oscar'
Oct 02,2019
0 people found
this helpful
Very happy with the kindness and professionalism of Lynne.He cares at all times and is very attentive.I congratulate the company for having valid employees....
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 10, 2019
View all comments (1)
Dear Oscar, Thank you so much for your very kind review, my colleague Lynne will be over the moon to hear this. Kind regards, Mark Hastie Lettings Director. ...

“The whole team at Braemore are very helpful. ......”

Share on :
Oct 02,2019
Minithumbup
Helen
By: 'V Thorne'
Oct 02,2019
0 people found
this helpful
The whole team at Braemore are very helpful. Helen in particular was fantastic, I was unsure of a couple of things and she was right on it and helped me out enormously. My move was super easy as I had Gill Robertson giving me all ...
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 10, 2019
View all comments (1)
Thank you so much for your kind comments! Kind regards, Mark Hastie, Lettings Director. ...

“well organised and conscientious...”

Share on :
Sep 29,2019
Minithumbup
By: 'Mohammad'
Sep 29,2019
0 people found
this helpful
Highly organised and planned. This was my first experience to rent a house in Edinburgh as an overseas student. I tried some other agencies and they offered my too late viewing appointments but Braemore arranged two viewings immediately for two upcoming days and we moved ...
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 10, 2019
View all comments (1)
Thank you for your feedback. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...

“Very highly recommended...”

Share on :
Sep 25,2019
Minithumbup
Susan
By: 'Amer Masri'
Sep 25,2019
0 people found
this helpful
Dealing with this agency and specifically Susan is great. They have always been working hard to keep both the landlord and the client happy. Highly recommended....
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 10, 2019
View all comments (1)
Thank you for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings Director. ...

“Tenancy Changeover...”

Share on :
Sep 24,2019
Minithumbup
By: 'Lydia Housley'
Sep 24,2019
0 people found
this helpful
Tenancy Changeover Danielle dealt with my request very efficiently. After enquiring about leaving the property I was presented with a list of requirements for a changeover which were not present in my contract and that I had not seen before but after reasserting my desire ...
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 11, 2019
View all comments (1)
Thanks for your kind review – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings Director. ...

“Alex was the property manager dealing with th......”

Share on :
Sep 23,2019
Minithumbup
By: 'Edward Boyle'
Sep 23,2019
0 people found
this helpful
Alex was the property manager dealing with the flat I was renting from Braemore and she was very good with supporting me with all the details required for moving out of the property and communication via post, email and text was great....
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 11, 2019
View all comments (1)
Thanks for your review - great to hear your thoughts on our service! Kind regards, Mark Hastie, Lettings Director. ...

“I've always been delighted with Braemore, and......”

Share on :
Sep 23,2019
Minithumbup
Susan
Susan
By: 'Joanna'
Sep 23,2019
0 people found
this helpful
I've always been delighted with Braemore, and have used the company for many years. I would thoroughly recommend it to others...
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 11, 2019
View all comments (1)
Thanks for your kind review – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings Director. ...

“When Braemore took over from my previous agen......”

Share on :
Sep 19,2019
Minithumbup
Susan
By: 'Karin Anna johns'
Sep 19,2019
0 people found
this helpful
When Braemore took over from my previous agent, Clicklet, initially I was not very happy, but I am pleased to say that my fears have not been founded and I would be happy to recommend this agency to anyone. They have dealt with my flats ...
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 11, 2019
View all comments (1)
Thank you for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings Director. ...

“Excellent service from Braemore. Called to vi......”

Share on :
Sep 19,2019
Minithumbup
Pauline
By: 'Karen Todd'
Sep 19,2019
0 people found
this helpful
Excellent service from Braemore. Called to view a property which unfortunately had just been let. Paul Davis immediately recommended another and set up a viewing next day. Property was excellent. Also went beyond duty to arrange a second viewing and helped my son with admin ...
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 11, 2019
View all comments (1)
Thank you for your feedback. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...

“Professional, above-and-beyond service....”

Share on :
Sep 18,2019
Minithumbup
Callum
Alison
By: 'Aluinn'
Sep 18,2019
0 people found
this helpful
The level of support and service was much more than I expected and all sorts of issues around refurbishment, repairs, utilities, decor were solved - some before I even knew they were problems. I cannot recommend Braemore and their letting team (particularly Alison McInnes) too ...
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 11, 2019
View all comments (1)
Thanks for your review - great to hear your thoughts on our service! Kind regards, Mark Hastie, Lettings Director. ...

“I made an enquiry about changes to our rent a......”

Share on :
Sep 14,2019
Minithumbup
Susan
By: 'Matt'
Sep 14,2019
0 people found
this helpful
I made an enquiry about changes to our rent and Susan responded in a timely and helpful manner. Braemore is the best agency I have rented a property from in Edinburgh....
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 11, 2019
View all comments (1)
Thank you for your feedback. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...

“We were in a situation where we had to find a......”

Share on :
Sep 09,2019
Minithumbup
By: 'Markus Stöcklin'
Sep 09,2019
0 people found
this helpful
We were in a situation where we had to find an approbiate Housing solution for the daughter within on very short notice, because it was only little days before she started her postgradate studies at the university (what we knew also since only some days). ...
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 11, 2019
View all comments (1)
Thank you for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings Director. ...

“Wonderful company with great Agents!...”

Share on :
Sep 05,2019
Minithumbup
By: 'Sarah D'Agrosa'
Sep 05,2019
0 people found
this helpful
Breamore are a great letting agent. I have rented exclusively from Braemore since moving to Edinburgh and will continue to do so. They are always immensely helpful and bend over backwards to get things dealt with asap!...
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 11, 2019
View all comments (1)
Thanks for your kind review – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings Director. ...
Staff picture Scott Webster
(60)
Staff picture Donna Reape
(29)
Staff picture Jayme Jamieson
(1)
Staff picture Marion Goffin
(12)
Staff picture Susan
(49)
Staff picture Susan
(29)
Staff picture Lynn
(18)
Staff picture Laura
(17)
Staff picture Alison
(11)
Staff picture Callum
(9)
Staff picture Kjartan
(9)
Staff picture Rachel
(8)
Staff picture Andras
(8)
Staff picture Lisa
(7)
Staff picture Emma
(3)
Staff picture Rachel
(3)
Staff picture Ula
(3)
Staff picture Helen
(3)
Staff picture Tiffany
(3)
Staff picture Claire
(2)
Staff picture Glynnis
(2)
Staff picture Deborah
(2)
No image available Juli
(2)
Staff picture Sophie Sleigh
(2)
Staff picture Alison
(1)
Staff picture Emma Breach
(1)
Staff picture Pauline
(13)
Staff picture Mark
(9)
Staff picture Caroline
(4)
Staff picture Gary
(4)
Staff picture Fergus
(2)
Staff picture Barry
(0)
Staff picture Barbara
(0)
Staff picture Derek
(0)
Staff picture Leigh
(0)
Staff picture Sam Wilson
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents

Awards won by Braemore Sales & Lettings, Edinburgh EH10 4BY


As Seen On

Get in touch with

Braemore Sales & Lettings

Branch - Morningside Edinburgh, Edinburgh, EH10