“Laura was brilliant with any queries we had regarding our ......”

Mar 23,2015
By: 'Ashleigh and Claire'
Mar 23,2015
3 people found
this helpful
Laura was brilliant with any queries we had regarding our flat.

The first instance of us coming into contact with her was when we suffered a leak due to a plumbing issue in the flat upstairs. We contacted Laura who responded promptly and worked with us to try and get in contact with the landlord upstairs to resolve our issue as soon as possible. The best thing was her being available at the end of the phone during the whole process.

The second instance was nowhere near as serious but almost as that was the case the way Laura helped showed that she genuinely cares about her customers. My flatmate wanted to take a picture that belonged to the flat with her when she moved so we asked Laura if she wouldn't mind contacting the landlord. She did even though I'm fairly certain that is not in her job description and that many others would have just ignored our request - especially since we were coming to the end of our time as customers. Laura however fufilled our strange request and as a result my flatmate has the picture up in her new house and both of us will remember a very positive experience of being a Braemore customer.
Was this helpful? Yes
By: Callum
Mar 24, 2015
Dear Ashleigh, thank you very much for taking the time to review our services and we are delighted to hear you are so happy with our service. Thanks again, The Braemore Team.

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Braemore Sales & Lettings

92 Morningside Road Edinburgh
City of Edinburgh
EH10 4BY


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