Moss Properties
Doncaster, DN4
4/5, 163 reviews
82% recommended
97% sales valuation accuracy
96% sales fee satisfaction
88% lettings valuation accuracy
72% lettings fee satisfaction

“I moved into a property managed by Moss Properties 3 years ......”

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Mar 20,2015
Minithumbup
By: 'Jan'
Mar 20,2015
0 people found
this helpful
I moved into a property managed by Moss Properties 3 years ago with my wife and two children. Right from the beginning the whole process was professional and pain free, they found us the ideal property within days, the application process was quick and we were moved in within a month!
throughout our tenancy we have been able to contact them at any time (they answer evenings and weekends too..) with any issues and they have rectified everything immediately, in particular Natalie and Fran couldn't do enough for us! thanks Ladies!!

We have just moved out of this property and our bond was in our account the same week..... looking back we can honestly say we couldn't of had a better rental experience. We will definitely refer to friends and family!!! thanks Moss
Comment on agent fees
There were fees to be paid but my friends rent and this is the norm across all the agents and although ours we slightly more... our experience was far more superior, so to us worth every penny!
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Opening Hours
Address

Moss Properties
White Rose Retail Centre, White Rose Way
Doncaster
South Yorkshire
DN4 5FT
01302 730077

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £34,000 £279,000
Lettings 88% 72% £325 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 4 53 22 25 0 17 0 5 4
Areas covered
  • DN1
  • Doncaster
  • DN2
  • Sheffield
  • DN3
  • Rotherham
  • DN4
  • DN5
  • DN6
  • DN7
  • DN8
  • DN9
  • DN10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TPOS NLA DPS TDS SAGEagent The Guild
Latest Properties

No Properties

“Harriet was fantastic!...”

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May 20,2020
Minithumbup
By: 'Steve Layde'
May 20,2020
0 people found
this helpful
Harriet was fantastic from the first moment I contacted moss properties about a property. Very diligent and professional, definitely stands out from the crowd in a world of mediocre responsiveness. Would absolutely recommend....
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“Appalling treatment of tenants, rip off merchants!...”

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May 14,2020
Minithumbdown
By: 'Katie Fleming'
May 14,2020
1 people found
this helpful
Absolutely shocking from start to finish. When I moved in nothing had been cleaned from the previous tenant, so had to clean the whole place myself. My partner and I were given only one key for the property when there should have been two, so ...
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“The worst letting agency ever. In my one year......”

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Jan 13,2020
Minithumbdown
By: 'Leszek Jasinski'
Jan 13,2020
3 people found
this helpful
The worst letting agency ever. In my one year experience with them I had nothing more then trouble, here's a small list : 1. Waiting period for fixing issues was over a month. I had to come in in person and tell them that I'll withhold my ...
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“Great selling experience...”

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Apr 16,2019
Minithumbup
By: 'Scott Macfarlane'
Apr 16,2019
0 people found
this helpful
Sold our property using Moss, great experience all round. Great photos, great advert online, great viewing experience. All led to a sale within 2 weeks. Excellent communication from Fran and Nicky throughout keeping us up to date with all aspects of the sale. Based on our ...
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Comment on agent fees
Reasonable, in line with market prices
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“Avoid no matter what...”

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Jul 26,2018
Minithumbdown
By: 'J Chester'
Jul 26,2018
4 people found
this helpful
I was with Moss for one year. During the viewing they confirmed it would be deep cleaned which upon moving in, they denied ever saying it. They also used furniture to hide an iron mark on the living room carpet, and they didn't tell the ...
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“Absolute shambles of a company, never take your calls. I ......”

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Oct 01,2017
Minithumbdown
By: 'AMCD'
Oct 01,2017
6 people found
this helpful
Absolute shambles of a company, never take your calls. I have went 2 months with out being paid rent and no one has contacted me to let me know. I have to do all the 'chasing' and the property is supposed to be fully managed, I ...
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Comment on agent fees
Bad, Horrendous. At least Dick Turpin wore a mask! Charge you an Exit Inventory and then an Entry Inventory / the property has been empty so what has changed?
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“Absolute shambles of a company, never take your calls. I ......”

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Oct 01,2017
Minithumbdown
By: 'AMCD'
Oct 01,2017
4 people found
this helpful
Absolute shambles of a company, never take your calls. I have went 2 months with out being paid rent and no one has contacted me to let me know. I have to do all the 'chasing' and the property is supposed to be fully managed, I ...
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Comment on agent fees
Bad, Horrendous. At least Dick Turpin wore a mask! Charge you an Exit Inventory and then an Entry Inventory / the property has been empty so what has changed?
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“Describe Moss properties in 3 words:Deceiving, Fake, TerribleI have read ......”

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Jun 15,2017
Minithumbup
By: 'Brooke'
Jun 15,2017
6 people found
this helpful
Describe Moss properties in 3 words: Deceiving, Fake, Terrible I have read through other reviews after my recent troubles with Moss, and the same statements keep coming up that they are 'friendly but useless'. This has been the case with myself. They were quick to get ...
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Comment on agent fees
Terrible, will take money from you as much as possible
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“Disgusted with the service from Moss properties on the whole ......”

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Apr 03,2017
Minithumbdown
By: '000'
Apr 03,2017
5 people found
this helpful
Disgusted with the service from Moss properties on the whole never turn up when they say, don't even let you know that they are not coming, don't answer phone and when they cut you off, don't do repairs, as long as they are getting there ...
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“Natalie and the team provide a first class, personal service. ......”

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Jan 03,2017
Minithumbup
By: 'Craig'
Jan 03,2017
0 people found
this helpful
Natalie and the team provide a first class, personal service. They were able to rent my property when other agents failed. 100% satisfaction, I would highly recommend....
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Comment on agent fees
Fantastic fee arrangements and I took advantage of a special offer on their 'rent on time' product.
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“As first time buyers my partner and I were nervous ......”

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Oct 26,2016
Minithumbup
By: 'Dean Conway'
Oct 26,2016
0 people found
this helpful
As first time buyers my partner and I were nervous about the whole procedure but on the recommendation of a friend we contacted Anita at Moss Mortgages for help. She provided us with expert advice going above and beyond my expectations as she helped us ...
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Comment on agent fees
Great value for money
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“I have only been with moss properties just over a ......”

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Oct 19,2016
Minithumbdown
By: 'Lauren'
Oct 19,2016
5 people found
this helpful
I have only been with moss properties just over a month and they are the WORST letting agents Iv ever had the misfortune to come across. The letting fees are ridiculously high, but we didn't mind paying if we were going to get good service? ...
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“Joanne really helped us find what we were looking for ......”

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Jun 06,2016
Minithumbup
By: 'Andy and Steph'
Jun 06,2016
0 people found
this helpful
Joanne really helped us find what we were looking for as we didn't have much time to find a new home....
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Comment on agent fees
not over the top
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“Everything was organised and sorted so quickly. Joanne was really ......”

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May 30,2016
Minithumbup
By: 'Sophiejay'
May 30,2016
0 people found
this helpful
Everything was organised and sorted so quickly. Joanne was really friendly and helpful. I couldn't have asked for more from the branch....
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Comment on agent fees
Good
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“Joanne has been great through the whole process of renting ......”

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May 27,2016
Minithumbup
By: 'Paul Glover'
May 27,2016
0 people found
this helpful
Joanne has been great through the whole process of renting a property. Very friendly and no request was too much trouble. A very positive experience overall...
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“I found the staff at Moss Properties were very helpful. ......”

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May 27,2016
Minithumbup
By: 'Michelle McBurnie'
May 27,2016
0 people found
this helpful
I found the staff at Moss Properties were very helpful. I kept sending e-mails asking all sorts of questions regarding the property I was buying from them and they were always happy to help as well as answering all of my questions. I would recommend ...
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Comment on agent fees
Good
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“Joanne was really helpful before, during and after our moving ......”

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May 25,2016
Minithumbup
By: 'Klara'
May 25,2016
0 people found
this helpful
Joanne was really helpful before, during and after our moving to Doncaster. She explained everything we needed to know and she replied for all our queries straight away....
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Comment on agent fees
Fees are pretty high but it is probably because of the area.
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“Joanne has been brilliant. I needed to move quickly and ......”

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May 21,2016
Minithumbup
By: 'Gavin'
May 21,2016
0 people found
this helpful
Joanne has been brilliant. I needed to move quickly and as soon as Joanne got involved she made that happen. Efficient, fast, reliable and friendly she has made this stress free. Thanks so much for your help!...
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Comment on agent fees
Nobody likes paying estate agent fees but these are reasonable when compared to others
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“The appointment for the viewing was fine and went well, ......”

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Apr 14,2016
Minithumbdown
By: 'Alex Turner'
Apr 14,2016
2 people found
this helpful
The appointment for the viewing was fine and went well, we were able to sign up there and then. The fees are on the expensive side but it's forgiveable if the service matches. We were disappointed with the move in process, the property needed cleaning ...
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Comment on agent fees
Fairly expensive
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“This company will gladly charge you ridiculous move in costs ......”

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Apr 05,2016
Minithumbdown
By: 'Rachel'
Apr 05,2016
2 people found
this helpful
This company will gladly charge you ridiculous move in costs but once they have their money your value as a customer doesn't matter. Move in went very smoothly, move out however was more of a hassle. I've spoken numerous of times with numerous members of ...
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Comment on agent fees
Ridiculously priced.
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“Recently moved into a property through moss properties. The agent ......”

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Jan 20,2016
Minithumbup
By: 'Hayley & Dain'
Jan 20,2016
0 people found
this helpful
Recently moved into a property through moss properties. The agent that's delt with us was excellent, got all the information we needed, all our questions were answered. Great service...
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Comment on agent fees
Good
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“Although the time I was given for my appointment was ......”

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Jan 20,2016
Minithumbup
By: 'Lucy'
Jan 20,2016
0 people found
this helpful
Although the time I was given for my appointment was wrong, when we did get started Lucy was very informative and professional. I'm not sure messages get passed on by colleagues, as I haven't been called back when I have been told I would be, ...
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“Moss have been great throughout our tenancy, understanding, professional and ......”

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Jan 19,2016
Minithumbup
By: 'Michael'
Jan 19,2016
0 people found
this helpful
Moss have been great throughout our tenancy, understanding, professional and helpful. We have recently encountered some maintaince issues which Hayley has endeavoured to sort out for us. Thank You....
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“Excellent service and thorough valuation. Matthew did the brochure within ......”

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Jan 19,2016
Minithumbup
By: 'Lauren'
Jan 19,2016
0 people found
this helpful
Excellent service and thorough valuation. Matthew did the brochure within a few hours and sent it straight through for approval. Very pleased....
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Comment on agent fees
Reasonable
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“If you want to let your property then Moss are ......”

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Jan 18,2016
Minithumbup
By: 'Mrs H'
Jan 18,2016
0 people found
this helpful
If you want to let your property then Moss are the Agents for you! They find tenants with amazing speed; achieve excellent rents; have extensive local knowledge and operate in an open, friendly and honest manner. Highly recommended....
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Comment on agent fees
Fair and upfront fees
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“Michelle is both professional and friendly and the viewing we ......”

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Jan 14,2016
Minithumbup
By: 'mrsgallagher'
Jan 14,2016
0 people found
this helpful
Michelle is both professional and friendly and the viewing we had with her of the property was flawless. She was so very helpful and patient at all times. I cannot recommend Michelle highly enough....
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Comment on agent fees
Good
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“Matt and his colleagues provided me with not only the ......”

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Dec 23,2015
Minithumbup
By: 'Brendan'
Dec 23,2015
0 people found
this helpful
Matt and his colleagues provided me with not only the best evaluation of the price but also had several viewings arranged within a week with an offer within 2 weeks. Living in Australia they also took care of all the sales details including finding me a ...
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Comment on agent fees
Very reasonable (fixed) fee
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“Enthusiastic and professional service. Matthew has been extremely informative and ......”

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Oct 29,2015
Minithumbup
By: 'Laura'
Oct 29,2015
0 people found
this helpful
Enthusiastic and professional service. Matthew has been extremely informative and has shown genuine interest in selling my property. Whenever I have needed to contact him by phone he has always been available to help....
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Comment on agent fees
The agents fees were comparable with other estate agents.
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“After only having one viewing on my property over the ......”

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Oct 28,2015
Minithumbup
By: 'A Jones'
Oct 28,2015
0 people found
this helpful
After only having one viewing on my property over the course of a few months with a previous agent, I switched to Moss and had a viewing straight away, which led to an offer being made! After what should have been a quick sale became ...
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“Both Fran and Matt have been incredibly helpful in the ......”

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Oct 24,2015
Minithumbup
By: 'Paula G'
Oct 24,2015
0 people found
this helpful
Both Fran and Matt have been incredibly helpful in the purchase of our property, any queries we have had have been dealt with swiftly and they have arranged additional visits to the property when we have needed to clarify things. Scott at the initial viewing ...
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Tenant Fees

Tenant Fees
£0 (inc. VAT), Pay Upfront

The asking rent does not include charges that may be payable before and/or during the duration of the tenancy, therefore you may be required to make one or more of the following permitted payments:

A refundable holding deposit (up to 1 week’s rent)
A refundable tenancy deposit (up to 5 weeks’ rent (or 6 weeks’ rent if the annual rent is £50,000 or more))
A payment to alter the tenancy agreement, when requested by the tenant (up to £50 inc VAT, or reasonable costs incurred if higher)
Payments associated with early termination of the tenancy when requested by the tenant
Interest, at a rate of up to 3% above the Bank of England’s base rate, for late payment of rent (which is more than 14 days overdue)
A default fee for the replacement of a lost key or security device
Payments to service providers in respect of utilities, communication services, TV licence and council tax
Other payments, permitted under appropriate legislation, including damages.

Last updated on 06/06/2019, 3:52 PM by Frances Bowling Deputy Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:03 PM 06/06/2019 by Frances

Awards won by Moss Properties, Doncaster DN4 5FT


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