Manchester City Centre, Manchester, M3
4.7/5, 1161 reviews
96% recommended
90% sales valuation accuracy
93% sales fee satisfaction
89% lettings valuation accuracy
87% lettings fee satisfaction
Ascend | Property for sale or rent | built on higher standards

“I enquired through the Rightmove website and received a very ......”

Share on :
Mar 20,2015
Minithumbup
Robert
By: 'Kathryn'
Mar 20,2015
0 people found
this helpful
I enquired through the Rightmove website and received a very prompt response from Rob via email. The viewing was arranged for the time I requested the next day and received a confirmation text with the property details and contact number... all very helpful.

Rob was a very pleasant guy and provided me with lots of information during my viewing. He was also very efficient with regards to some recommendations he was going to feedback to the landlord which made me feel confident that I would be a valued tenant and looked after.

Having liked the property I arranged for Rob to call when he arrived back at the office to discuss further, which he promptly did, and I happily secured the apartment.

All in all, a very smooth process so far and found Rob to be very professional and a pleasant guy to deal with.
Comment on agent fees
Although I proceeded with the tenancy, the fees set for this company are on the higher end!
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 89% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 1010 49 19 0 23 0 31 2
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Extremely Helpful and Great Service...”

Share on :
May 16,2020
Minithumbup
Ewan Rowe
By: 'Chris Jenks'
May 16,2020
2 people found
this helpful
Ewan and the rest of the staff I dealt with from Ascend Properties were extremely helpful and made the process of finding and signing for a property seem-less, even during a difficult period. I’d definitely recommend them to friends and family. I look forward ...
read full review
Was this helpful? Yes

“Amazing letting experience !!! Higher quality......”

Share on :
May 14,2020
Minithumbup
Ewan Rowe
By: 'Agne Nenortiene'
May 14,2020
2 people found
this helpful
Amazing letting experience !!! Higher quality service and great communication 👏 Thank you for helping to find a perfect house for our needs👏...
read full review
Was this helpful? Yes

“Worst estate agents in Manchester. False prom......”

Share on :
Apr 21,2020
Minithumbdown
By: 'Kyle McKenna'
Apr 21,2020
16 people found
this helpful
Worst estate agents in Manchester. False promises, they don't care, rude staff (* it states their apartments are perfect on their website, they leased us a filthy apartment with promises to repaint - never happened. Ignored our leak for 3 weeks that was a fire hazard. Apartment ...
read full review
Was this helpful? Yes
By: Ascend Properties
Apr 21, 2020
View all comments (1)
Thank you for your review. I can confirm upon you viewing the property you requested and the landlord agreed to repaint the ceiling in the living room and hallway along with providing a replacement sofa. These works were agreed in writing and signed by both parties to confirm these were the only works to be completed. These works were completed prior to you moving into the property. Upon moving into the property you requested further works. We received quotes and the landlord agreed to re ...

“Ewan was really excellent throughout the proc......”

Share on :
Apr 18,2020
Minithumbup
Ewan Rowe
By: 'Chris Ginger'
Apr 18,2020
2 people found
this helpful
Ewan was really excellent throughout the process even when we became a tricky customer. He always replied to questions by text or email really quickly and was always on hand. Would highly recommend and it's very good to see how positive he is about he's ...
read full review
Was this helpful? Yes

“Great customer service, found a flat perfect ......”

Share on :
Apr 06,2020
Minithumbup
By: 'Ibrahim quddoos'
Apr 06,2020
1 people found
this helpful
Great customer service, found a flat perfect for me in a very limited timescale! Got a flat and moved in within a week or 2...
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Mar 23,2020
Minithumbup
Pearl
By: 'Grace Donovan'
Mar 23,2020
0 people found
this helpful
Recently shown round a property we are now going to rent as of May by Pearl. Pearl was brilliant, managed to answer all our questions and arrange a video of the property to be sent to us. Since going through the letting process th Ascend ...
read full review
Was this helpful? Yes

“Excellent customer service skills.Contactabl......”

Share on :
Mar 05,2020
Minithumbup
Ewan Rowe
By: 'Denise Eccles'
Mar 05,2020
3 people found
this helpful
Excellent customer service skills. Contactable via phone or email after working hours when suitable for individual. Swift process easy to follow....
read full review
Was this helpful? Yes

“I have been speaking with a lovely and helpfu......”

Share on :
Feb 17,2020
Minithumbup
By: 'Charlie woods'
Feb 17,2020
0 people found
this helpful
I have been speaking with a lovely and helpful lady Catalina. She has been very quick with her responses and is very informative....
read full review
Was this helpful? Yes

“Communication was 10/10! The process couldn't......”

Share on :
Feb 14,2020
Minithumbup
By: 'Danielle Barlow-Massey'
Feb 14,2020
0 people found
this helpful
Communication was 10/10! The process couldn't have been simpler for us, being able to reserve the house the same day we went to view....
read full review
Was this helpful? Yes

“We are super excited to move into our home n......”

Share on :
Jan 23,2020
Minithumbup
Lucy Sexton
By: 'Jade Allen'
Jan 23,2020
0 people found
this helpful
We are super excited to move into our home next week and cannot thank and recommend Mollie Staines enough. Mollie arranged a house viewing around our busy work schedule, she was on time and so so helpful when showing us around. We have viewed properties ...
read full review
Was this helpful? Yes

“5 stars...”

Share on :
Jan 20,2020
Minithumbup
By: 'Joe holloran brown'
Jan 20,2020
0 people found
this helpful
Great company, easy to contact and very helpful, the process was very simple and stress free. My agent was Erin, highly recommend!...
read full review
Was this helpful? Yes

“Amanda was incredibly helpful, and managed to......”

Share on :
Jan 08,2020
Minithumbup
Amanda Field
By: 'Blake LaBonte'
Jan 08,2020
0 people found
this helpful
Amanda was incredibly helpful, and managed to secure me and my friend a property in just two days, very efficient and helpful....
read full review
Was this helpful? Yes

“This was the easiest move I've ever experienc......”

Share on :
Dec 18,2019
Minithumbup
By: 'Lucy Kaufmann Gaskell'
Dec 18,2019
0 people found
this helpful
This was the easiest move I've ever experience. From start to finish the process went smoothly, we love our new place and when the time comes again we would happily use your services! Thanks!...
read full review
Was this helpful? Yes

“From the very beginning, Ascend staff has bee......”

Share on :
Dec 18,2019
Minithumbup
By: 'Wisland Toussaint'
Dec 18,2019
0 people found
this helpful
From the very beginning, Ascend staff has been amazing! I completed the process while overseas and it was seamless. When I arrived, the staff was quick and smooth which got me in my flat in less than an hour. While living there so far, the ...
read full review
Was this helpful? Yes

“Excellent Customer Service...”

Share on :
Dec 18,2019
Minithumbup
Lucy Sexton
By: 'Dominic Kelly'
Dec 18,2019
0 people found
this helpful
Ascend made the process of moving into our first apartment really straightforward and were always there for us when we had any questions. The members of staff we met and talked to on the phone were extremely helpful and really friendly. They made the whole ...
read full review
Was this helpful? Yes

“Friendly staff...”

Share on :
Dec 18,2019
Minithumbup
Fiona Trigg
By: 'Alice Davenport'
Dec 18,2019
0 people found
this helpful
A bit of a slow start to get referencing and the contract sorted but have been very helpful with any queries that I’ve had upon moving in and have very helpful and friendly staff...
read full review
Was this helpful? Yes

“Amanda Field excellent...”

Share on :
Dec 06,2019
Minithumbup
Amanda Field
By: 'Paul Fitzsimmons'
Dec 06,2019
0 people found
this helpful
Amanda Field has been excellent in helping me secure my first apartment. She has provided me help and guidance without which I would have been lost. She is a credit to your company....
read full review
Was this helpful? Yes

“Amanda was GREAT!...”

Share on :
Dec 05,2019
Minithumbup
Amanda Field
By: 'Emily and Ben'
Dec 05,2019
0 people found
this helpful
Amanda was extremely helpful throughout the process of securing a flat and made sure we understood every aspect. Amanda was always happy to help with any questions we had and guided us through smoothly....
read full review
Was this helpful? Yes

“Helpful, friendly and professional....”

Share on :
Dec 02,2019
Minithumbup
Amanda Field
By: 'Laura Milne'
Dec 02,2019
0 people found
this helpful
Amanda and Mollie and the rest of the team at Ascend has been really helpful with securing our flat, even dealing with the complexity of doing initial discussion from South Africa. We are really happy with the service and level of responsiveness from Ascend....
read full review
Was this helpful? Yes

“Right from initial viewing with Mollie to the......”

Share on :
Nov 17,2019
Minithumbup
Amanda Field
By: 'Roddy Burns'
Nov 17,2019
0 people found
this helpful
Right from initial viewing with Mollie to the rest of the experience in securing our property with Amanda, the team couldn't have been more helpful. They've been prompt with confirming all the details, completing referencing and agreeing a start of tenancy date. I'd definitely recommend ...
read full review
Was this helpful? Yes

“Fantastic service, we gave Rob 4 apartments t......”

Share on :
Oct 31,2019
Minithumbup
By: 'Tom Mason'
Oct 31,2019
0 people found
this helpful
Fantastic service, we gave Rob 4 apartments to let in MediaCIty and they were all snapped up within 2 weeks..1 of the tenants even dropped out on the day of move in and they replaced them within days. Highly recommend Ascend their process is silky smooth...
read full review
Was this helpful? Yes

“The whole team at Ascend have been really hel......”

Share on :
Oct 31,2019
Minithumbup
Robert
Mark Lewin
By: 'david spencer'
Oct 31,2019
0 people found
this helpful
The whole team at Ascend have been really helpful. The property we let is in Manchester. We live in London, so having a team that you can really rely on, gives you real peace of mind, when you can't be hands on yourself....
read full review
Was this helpful? Yes

“Excellent service!...”

Share on :
Oct 30,2019
Minithumbup
Ardent
By: 'Huma'
Oct 30,2019
0 people found
this helpful
Brilliant service provided. They help you out every step of the way, making finding and moving to a perfect property a breeze. The team is very friendly and professional. I have found a beautiful apartment with their help. They make sure you get exactly what ...
read full review
Was this helpful? Yes

“Ewan was really informative. He always replie......”

Share on :
Oct 30,2019
Minithumbup
Ewan Rowe
By: 'Anna Dodd'
Oct 30,2019
2 people found
this helpful
Ewan was really informative. He always replied to questions by text or email really quickly so made the process really easy....
read full review
Was this helpful? Yes

“Very Poor service. I would not recommend asce......”

Share on :
Oct 21,2019
Minithumbdown
By: 'Mariam Said'
Oct 21,2019
41 people found
this helpful
Very Poor service. I would not recommend ascend properties to any of my family and friends under any circumstance. The apartment I had rented was in a very very poor state. I was promised so many things and they did not deliver, in fact I ...
read full review
Was this helpful? Yes
Staff picture Robert
(326)
Staff picture Lucy Wakeland
(15)
Staff picture Ewan Rowe
(9)
Staff picture Ektha Mehta
(3)
Staff picture Ardent
(17)
Upload your photo Pearl
(1)
No image available Tom
(5)
Staff picture Amanda Field
(9)
Staff picture Oliver Sacks
(2)
Staff picture Adam Stephenson
(22)
Staff picture Lucy Sexton
(16)
Staff picture Lora Barker
(11)
Staff picture Mark Lewin
(3)
Staff picture Fiona Trigg
(12)
Staff picture James Hardern
(6)
Staff picture Eleanor Crockett
(0)
Staff picture Charlie Poulter
(0)
Staff picture Robyn Young
(0)
Staff picture Adam Mack
(0)
Staff picture Nicole Moore
(0)
Staff picture Stephanie Bates
(0)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

As Seen On

Get in touch with

Ascend Properties

Branch - Manchester City Centre, Manchester, M3