Birmingham Central, Birmingham, B5
4.8/5, 126 reviews
96% recommended
90% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
88% lettings fee satisfaction
Northwood - Visit Our Website


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Opening Hours
Address

Northwood
70 Bromsgrove Street
Birmingham
West Midlands
B5 6NU
0121 622 5066

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 96% £95,000 £220,000
Lettings 92% 88% £415 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 1 48 3 8 1 17 0 2 0
Areas covered
  • B1
  • B2
  • Birmingham
  • B3
  • B4
  • B5
  • B13
  • B15
  • B17
  • B18
  • B29
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Lettings TPOS DPS TDS SAGEagent
Latest Properties
Images & Videos

“I had been having an issue with the Communal ......”

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Feb 27,2020
Minithumbup
By: 'Diana Maynard'
Feb 27,2020
0 people found
this helpful
I had been having an issue with the Communal Satelitte Dish, leaving me with know Sky TV signal. However, Laura from Northwood Birmingham was working in the backgroud & liaising with the Landlord to try & rectify this matter, which she did sucessfully....
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Was this helpful? Yes
By: Laura Humpage
Feb 28, 2020
View all comments (1)
Hi Diana, Always happy to help. If you need any further assistance please contact our Northwood office and we are happy to assist you. Many thanks Laura Humpage ...

“Thank you NORTHWOOD...”

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Feb 17,2020
Minithumbup
Nin Rehal
Allison
By: 'Yasser Mossa'
Feb 17,2020
0 people found
this helpful
Northwood are so lovely team and understanding and helpful. For one year and six months they was in tuch with me and whe I nead help from them they did it so fast they could....
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“Great customer care, Northwood thoroughly loo......”

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Dec 19,2019
Minithumbup
Nin Rehal
By: 'Faye Pritchard'
Dec 19,2019
0 people found
this helpful
Great customer care, Northwood thoroughly looked after me throughout my tenancy. Would recommend and use them again when I look to move back to Birmingham....
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“Thank you Andrew, Laura and Nin for a fantast......”

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Dec 16,2019
Minithumbup
By: 'alib69a@aol.co.uk'
Dec 16,2019
0 people found
this helpful
Thank you Andrew, Laura and Nin for a fantastic experience as a tenant. You made the check out process easy and returned my deposit quickly. If I ever need to rent again you will be my first call. Thanks...
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“Excessive End-of-Tenancy Charges...”

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Nov 01,2019
Minithumbdown
By: 'Sam Fincham'
Nov 01,2019
0 people found
this helpful
Northwood offers a pretty good support service. But for prospective renters, please understand that they will try to make excessive deductions from your deposit at the end of your tenancy. In my case this included a £175 cleaning charge for an apartment that was basically spotless, ...
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“Deposit not returned for no justifiable reason...”

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Aug 27,2019
Minithumbdown
Allison
Latha
By: 'Y Y'
Aug 27,2019
1 people found
this helpful
My tenancy finished 3 weeks ago and they withheld my deposit stating reasons such as a missing vacuum cleaner that was simply stored in a different location (told them this three times). They completely ghosted me ignoring multiple emails and telling me someone else will phone ...
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“Best customer service...”

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Jun 19,2019
Minithumbup
Allison
By: 'LG'
Jun 19,2019
0 people found
this helpful
Alison was extremely pleasant ,helpful and dedicated to her job and customer service. I felt so comfortable to communicate with her to ask my questions and she tried her best to answer all. Big Thanks...
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Comment on agent fees
N/A
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“Poor service and poor communication...”

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May 02,2019
Minithumbdown
Allison
By: 'Landlord'
May 02,2019
0 people found
this helpful
As a landlord who selected the "fully managed" option I expected a pain free service however it has been anything but. I accepted Northwood's recommendations for cleaning and maintenance work. The cleaning was done to a terrible standard with cobwebs, dust and dirt remaining on ...
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Comment on agent fees
Fees are expensive and the tenant signing on fee was never mentioned until after a tenant was found. Cleaning service poor value for money.
Was this helpful? Yes

“Excellent service...”

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Feb 04,2019
Minithumbup
By: 'SunnySide'
Feb 04,2019
0 people found
this helpful
It was a pleasure to deal with everyone at Northwood Birmingham. We appreciated the timeliness of responses, service, and liaison with the landlord in resolving issues with the property. The fees were reasonable and complaint resolution was hassle free. We enjoyed our stay at the ...
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Comment on agent fees
Reasonable although a bit on the higher side compared to others.
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“Excellent service !...”

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Nov 19,2018
Minithumbup
By: 'Ronnie'
Nov 19,2018
0 people found
this helpful
After looking at prosective letting agents, Northwood was the only one that stood out as a letting agency that could find found tenants who would respect and look after our property. Aaran in particular did not seem to mind being asked loads of questions. He ...
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Comment on agent fees
Agents fees are good
Was this helpful? Yes

“Allison is the best...”

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Nov 02,2018
Minithumbup
Allison
By: 'Southside Flat'
Nov 02,2018
0 people found
this helpful
I just want to say a massive thank you to Northwood and in particular Allison for all the hard work you have done in assisting me with the purchase of my property in Birmingham.Your professionalism and constant availability by either phone or email has ...
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Comment on agent fees
Fantastic...
Was this helpful? Yes

“Found the right place Monday and moved in Saturday! Everything ......”

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Oct 30,2018
Minithumbup
By: 'Midasjohn'
Oct 30,2018
0 people found
this helpful
Found the right place Monday and moved in Saturday! Everything these guys do is A1. Client care is tough to find these days. So rest assured and look no further. Kudos to Aaran :o)...
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Comment on agent fees
A necessary evil, at least until the government move their arses. Northwood are no more than anyone else and I wouldn't dare risk it on private landlords without an Agent. No doubt when fees are removed, they'll be added on the Landlord and then the Tenants. So really we are talking about the need of Massive Housing Reform. Northwood obviously aren't responsible for that.
Was this helpful? Yes
By: Aaran Ryatt
Oct 31, 2018
View all comments (1)
Hi John, thank you for your review! We look forward to looking after you throughout the tenancy. Have a lovely evening. Aaran (Northwood Birmingham) ...

“Happy Overseas Landlord...”

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Oct 17,2018
Minithumbup
Latha
By: 'Overseas Landlord'
Oct 17,2018
0 people found
this helpful
I strongly recommend Aaran and Northwood without hesitation. Polite, efficient and knowledgable. They are achieving returns in excess of my expectations. I have used several other agents in Birmingham and Northwood are the best by a long way....
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Comment on agent fees
Very reasonable for the quality of service.
Was this helpful? Yes

“Happy Tennant...”

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Jun 12,2018
Minithumbup
By: 'Shaun'
Jun 12,2018
0 people found
this helpful
I had a very happy four years renting a property through Northwood. The staff are very approachable and polite, and I always found any transactions of renewals smooth and speedy, and they were always happy to explain anything I didn't understand or deal with any ...
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Comment on agent fees
I always find the fees on all agents very high, so I guess the Northwood fees are with the same range as all others in the area.
Was this helpful? Yes

“Managed letting...”

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Jun 09,2018
Minithumbup
By: 'Vickram'
Jun 09,2018
0 people found
this helpful
I moved to use Northdwood after just over a year using another agent. From the start, Aaran and the team have been efficient and clear. Issues are dealt with proactively, while keeping me informed regularly - everything I would want from an agent managing my ...
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Comment on agent fees
Fees are in line with other letting agents, although service from Northwood is better.
Was this helpful? Yes

“Fantastic...”

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May 30,2018
Minithumbup
Nin Rehal
By: 'A P Court'
May 30,2018
0 people found
this helpful
Nin and the whole team at Northwood made my move in quick and efficient, even assisting with ordering a bed!! Friendly staff nothing too much trouble. Would recommend....
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Comment on agent fees
inclusive fees no hidden extras
Was this helpful? Yes

“I am extremely impressed with the service offered by Northwood. ......”

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Mar 10,2018
Minithumbup
Nin Rehal
By: 'Happy Landlord!'
Mar 10,2018
0 people found
this helpful
I am extremely impressed with the service offered by Northwood. In short, 2 other letting agents were tasked with letting my property. With clear communication every step of the way, it was around 2 weeks before Aaron let my property! He is curteous and very good at ...
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Was this helpful? Yes

“I would recommend Northwoods to prospective landlords. The service is ......”

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Feb 28,2018
Minithumbup
By: 'SatisfiedLandlord'
Feb 28,2018
0 people found
this helpful
I would recommend Northwoods to prospective landlords. The service is tailored to individual needs and I was treated in a polite and courteous way. I liaised closely with Aaran Ryatt and would commend him on understanding my circumstances and finding a tenant for my property ...
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Was this helpful? Yes

“I would like to thank Northwood for their expertise in ......”

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Feb 16,2018
Minithumbup
Allison
By: 'Bekey'
Feb 16,2018
0 people found
this helpful
I would like to thank Northwood for their expertise in both letting and selling my property. Allison carried out a professional service on the sale and completion of my property. Aaran Ryatt deals with my letting issues. Both of them are quick to respond, friendly ...
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Comment on agent fees
ok
Was this helpful? Yes

“We have had a very good experience in applying to ......”

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Jan 25,2018
Minithumbup
By: 'Emanuele'
Jan 25,2018
1 people found
this helpful
We have had a very good experience in applying to and starting a new tenancy in Birmingham with Northwood. Chloe and Aaron were very reliable, available to all our requests, and everything looked clear transparent. We are very satisfied and we would highly recommend the ...
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Comment on agent fees
Ok
Was this helpful? Yes

“I've recently let out my apartment with Northwood and have ......”

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Jan 23,2018
Minithumbup
By: 'Jack'
Jan 23,2018
0 people found
this helpful
I've recently let out my apartment with Northwood and have been extremely pleased with the level of service so far. From the initial introduction, to finding a tenant, to my first months rent received, Northwood have been incredibly clear and helpful with any fees, services ...
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Comment on agent fees
Good
Was this helpful? Yes

“Having had a handful of City Centre agents out to ......”

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Jan 23,2018
Minithumbup
By: 'Steve Hendrick'
Jan 23,2018
0 people found
this helpful
Having had a handful of City Centre agents out to appraise my new BTL property, I was instantly drawn to Northwood's attention to detail and how their managed services would benefit my needs. Aaran was able to answer all my questions with confidence and had ...
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Comment on agent fees
Good
Was this helpful? Yes

“Northwood has been very professional and efficient in helping us ......”

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Jan 04,2018
Minithumbup
Nin Rehal
By: 'Foosh'
Jan 04,2018
0 people found
this helpful
Northwood has been very professional and efficient in helping us let out our apartment. They certainly lived up to their tag line so far, making us feel assured that they gave us their best attention at all times. We really appreciate their attention to detail ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Allison and Nin carried out a professional service on the ......”

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Dec 14,2017
Minithumbdown
Allison
By: 'Great Service'
Dec 14,2017
0 people found
this helpful
Allison and Nin carried out a professional service on the sale and completion of my property. Allison always kept me up to date with all the issues throughout the sale and was constantly pushing to get the sale completed in a timely fashion....
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Comment on agent fees
All fees were clearly noted and agreed before works commenced.
Was this helpful? Yes

“Aaran was professional throughout and very responsive towards enquiries and ......”

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Dec 12,2017
Minithumbup
By: 'Lucas'
Dec 12,2017
0 people found
this helpful
Aaran was professional throughout and very responsive towards enquiries and contact (email). I was constantly updated on the details, stages and prospect over the letting process. Overall everything was easy to manage and no problems for me so far. Would highly recommend Aaran's services to ...
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Comment on agent fees
I feel that the agent's fees is fair given the work carried out and what service is included
Was this helpful? Yes
Staff picture Latha
(9)
Staff picture Allison
(17)
Staff picture Nin Rehal
(30)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

The outcome of our investigation
What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 2:22 PM 26/05/2017 by allAgents

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Northwood

Branch - Birmingham Central, Birmingham, B5