Taylor Made
Southbourne, Bournemouth, BH6
3.3/5, 26 reviews
57% recommended
100% sales valuation accuracy
88% sales fee satisfaction
50% lettings valuation accuracy
29% lettings fee satisfaction

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2019 Estate & Letting Agent Awards


“In what is often a stressful task, namely buying a ......”

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Mar 20,2015
Minithumbup
By: 'adrian wheeler'
Mar 20,2015
1 people found
this helpful
In what is often a stressful task, namely buying a property, I found Ross extremely calm and professional; he made the whole process go extremely smoothly. He was always willing to give his time to help deal with any issues and it has been a pleasure to have worked with him.
Thanks
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Opening Hours
Address

Taylor Made
36a Southbourne Grove
Bournemouth
Dorset
BH6 3RA
01202 38 88 55

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 88% £137,000 £360,000
Lettings 50% 29% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 2 9 7 0 5 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TPOS
Latest Properties

No Properties

“Rude and abrupt...”

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Jan 14,2019
Minithumbdown
By: 'GGC'
Jan 14,2019
0 people found
this helpful
Moved out over a month ago and no correspondence regarding our deposit. My correspondence has been ignored and team abrupt when I call the office. I was a tenant for over 5 years. In that time I was left with a manky bathroom and damp. I ...
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Comment on agent fees
Definitely over paid for the property we were in. Estate agents did nothing h for their fee, they didn’t even do an annual check for approx 2 years and lost their set of keys!
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“Mediocre...”

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Sep 11,2018
Minithumbdown
By: 'ASR'
Sep 11,2018
1 people found
this helpful
I rented a number of flats through Taylor Made from 2008 to 2016. Initially, I was satisfied with their service in terms of locating an adequate property. It transpires that this is all they are good for. The most significant problem arose when my integrated fridge/freezer ...
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Comment on agent fees
Average
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“This agency is a real disaster. I view a flat ......”

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Feb 15,2018
Minithumbdown
By: 'Frederic'
Feb 15,2018
0 people found
this helpful
This agency is a real disaster. I view a flat that I really liked. I paid a reservation fee for it. I told them I have a notice of one month to give, the agent told me it was fine, he even called his office ...
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Comment on agent fees
outrageoue
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“I was a tenant with Taylor Made and have had ......”

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Sep 21,2017
Minithumbup
By: 'Isaac Joy'
Sep 21,2017
1 people found
this helpful
I was a tenant with Taylor Made and have had a truly terrible experience trying to get my deposit back from them after I moved out. I would advise anyone to avoid them unless there is absolutely no other alternative and you aren't planning on ...
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Comment on agent fees
I have not rented with any other agent before so perhaps it is common place but Taylor Made will sting you every step of the way in terms of fees. You can only sign a 6 month contract when you move in, as I was there for the year I had to pay almost £200 after the 6 months was up to renew the contract.
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“Great service! The agency is friendly and cooperative and found ......”

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Jun 15,2017
Minithumbdown
By: 'Tom F'
Jun 15,2017
0 people found
this helpful
Great service! The agency is friendly and cooperative and found me a place reasonably priced place as soon as possible. I would highly recommend them...
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“As estate agents go, these guys at Taylor Made in ......”

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May 27,2017
Minithumbup
By: 'Sandra'
May 27,2017
0 people found
this helpful
As estate agents go, these guys at Taylor Made in Southbourne are probably the best. I've recently become a landlord and I didn't have a clue what was involved but they helped me all the way and have hopefully found me an ideal tenant. I'm ...
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“A truly dreadful experience.When moving in there was broken ......”

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Apr 20,2016
Minithumbdown
By: 'Warning'
Apr 20,2016
1 people found
this helpful
A truly dreadful experience. When moving in there was broken glass on the floor, the toaster and kettle did not work, and there were several lightbulbs already out which were too high up to reach. On departure they claimed the lightbulbs on me! (Costing £126 from ...
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What agent could do to change your mind?
Over priced considering the non existent effort
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Comment on agent fees
Over priced considering the non existent effort
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“In what is often a stressful task, namely buying a ......”

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Mar 20,2015
Minithumbup
By: 'adrian wheeler'
Mar 20,2015
1 people found
this helpful
In what is often a stressful task, namely buying a property, I found Ross extremely calm and professional; he made the whole process go extremely smoothly. He was always willing to give his time to help deal with any issues and it has been a ...
read full review
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“Ross was at all times punctual courteous and reliable. He ......”

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Dec 08,2014
Minithumbup
By: 'Kate Castle'
Dec 08,2014
0 people found
this helpful
Ross was at all times punctual courteous and reliable. He went beyond the call of duty a number of times. Hard-working and I trusted him - which means a lot! Would recommend this agent He also sold my property and the same applied. Not an ...
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Comment on agent fees
Acceptable
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“I can honestly say that Ross is an excellent negotiator ......”

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Oct 13,2014
Minithumbup
By: 'Miss Muddiman'
Oct 13,2014
0 people found
this helpful
I can honestly say that Ross is an excellent negotiator he has good people skills and is a very competent and enthusiastic person. I was able to contact Ross and get a very quick response to my questions, I believe that he is an asset ...
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Comment on agent fees
The agents fees were very competitive in today's market I felt as though they earnt their fee, just a shame we have to pay VAT!
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“Ross provided an excellent personal service in a friendly but ......”

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Oct 13,2014
Minithumbup
By: 'Ross Grant'
Oct 13,2014
0 people found
this helpful
Ross provided an excellent personal service in a friendly but professional manner and was very helpful in visiting the property to check security after we had vacated....
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“Ross has a very professional approach. He always kept us ......”

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Aug 01,2014
Minithumbup
By: 'Nicholas and Linda Phipps'
Aug 01,2014
0 people found
this helpful
Ross has a very professional approach. He always kept us informed of the progress of the purchase. He was very proactive in moving the sale along. Definintely would reccommend him and will be using the Branch to manage the letting of the property for us....
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“From my initial inquiry phone call Ross was most helpfull ......”

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Jun 23,2014
Minithumbup
By: 'Andrew Simpson'
Jun 23,2014
1 people found
this helpful
From my initial inquiry phone call Ross was most helpfull in advising on a suitable property. His comments on properties we viewed were informative and helpfull. Following the acceptance of the offer and during the sales process Ross kept me informed of progress. As I ...
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“I dealt with Ross a few times throughout buying our ......”

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Jun 04,2014
Minithumbup
By: 'John'
Jun 04,2014
0 people found
this helpful
I dealt with Ross a few times throughout buying our flat and found him to be really helpful, efficient, friendly and approachable and always with a very pleasant calming and 'positive' attitude....
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“These guys really knew their stuff Ross was friendly and ......”

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Jun 03,2014
Minithumbup
By: 'Happy-fella'
Jun 03,2014
0 people found
this helpful
These guys really knew their stuff Ross was friendly and knowledgable, he got the property sold within 3 weeks 10k over our expectations. Susie was always on the ball and keen to assist with anything she could. I can't recommend the whole team enough, they went ...
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“Ross was excellent from the very beginning when he assured ......”

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May 16,2014
Minithumbup
By: 'Emily S'
May 16,2014
0 people found
this helpful
Ross was excellent from the very beginning when he assured me that he would sell my flat within 7 days. He did not disappoint! Ross has a wealth of knowledge and coupled with his amenable and friendly manner this makes him a cut above the rest ...
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“Ross at Taylor Made exceeded all my expectations when it ......”

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May 12,2014
Minithumbup
By: 'Mat'
May 12,2014
0 people found
this helpful
Ross at Taylor Made exceeded all my expectations when it came to dealing with the sale of my flat in Southbourne. We had put the flat on the market previously and had no offers and nothing but the usual frustrating interaction with the "other" estate ...
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“Just wanted to express my gratitude to Ross at Taylor ......”

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Apr 28,2014
Minithumbup
By: 'Seb'
Apr 28,2014
0 people found
this helpful
Just wanted to express my gratitude to Ross at Taylor made for helping me sell my 3 bedroom flat, with my previous agent I had the house on the market for over four months and although I had many enquiries I did not receive a single ...
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“I am a new Tenant with Taylor Made and had ......”

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Mar 25,2014
Minithumbup
By: 'Sarah'
Mar 25,2014
0 people found
this helpful
I am a new Tenant with Taylor Made and had a great experience. The office staff were great, the lettings negotiator kept me in the loop at all times and got Susie to rush through my referencing so I could move in quick, I found ...
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“Well what can I say from start to finish the ......”

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Mar 04,2014
Minithumbup
By: 'Jake123'
Mar 04,2014
1 people found
this helpful
Well what can I say from start to finish the sales side of Taylor Made was fantastic, sold my house within 7 viewings and I was kept up to date all the way through the selling of my home. Mr & Mrs s...
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“I have used a few letting agents over the years ......”

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Feb 14,2014
Minithumbdown
By: 'Jane'
Feb 14,2014
6 people found
this helpful
I have used a few letting agents over the years as a tenant and Taylor Made are, by far, the worst agents I have ever used. No matter how much I liked a property, I would rather lose it than have to deal with them ...
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What agent could do to change your mind?
The Agents should ensure that properties are cleaned professionally prior to a new tenancy starting if the previous tenants did not clean. Return phone calls and ensure that problems reported to them are dealt with and keep all parties informed.
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By: Unhappy landlord
Mar 21, 2014
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I agree. They are the total pits ...

“A truly awful experience from beginning to end. Rude, patro ......”

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Dec 15,2013
Minithumbdown
By: 'stephen'
Dec 15,2013
3 people found
this helpful
A truly awful experience from beginning to end. Rude, patro ising and lazy staff who have no interest in providing ƒÂ  dƒÂ©cent service. Would never use them again and would advise everyone i know to avoir them....
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“Laura in the Southbourne office left me a message 3 weeks ......”

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Nov 25,2013
Minithumbdown
By: 'Abi'
Nov 25,2013
5 people found
this helpful
Laura in the Southbourne office left me a message 3 weeks after she was supposed to carry out a standard property inspection on my flat, to say that she hadn't been able to do it (I'd made sure I was out so assumed it had been ...
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What agent could do to change your mind?
Have a better approach to customer service- this has been the worst incident I've experienced with them, although there have been four or five times when I've contacted them about something legitimate which needs doing from a safety or maintenance perspective, and they have hurried me off the phone, making me feel like a pest, 'and have not followed my requests ip without a lot of further contact on my part.
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“The agent was fine up until I removed the property ......”

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Oct 02,2012
Minithumbdown
By: 'Pirate of poole'
Oct 02,2012
11 people found
this helpful
The agent was fine up until I removed the property from them as I needed to let it out to a family member. The tenant did not pay his last months rent and asked to use his deposit to cover this, he had a deposit ...
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“As per other reviews, the staff were very helpful and ......”

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May 28,2012
Minithumbdown
By: 'Badger'
May 28,2012
8 people found
this helpful
As per other reviews, the staff were very helpful and friendly up to the point that they received my deposit and rent. From that moment they were patronizing and rude. I stopped using them in Feb this year. I didn't write a bad review at ...
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What agent could do to change your mind?
DO NOT USE THESE PEOPLE. I know estate agents are generally regarded as assholes but these people are without souls. They could have got the date that I could move in right, (not 3 days later) They could have had the keys ready at 9am instead of 12 noon, I had told them I had taken the morning off to move in. They could have just done their job they could have replied to my e-mails or calls regarding a groundfloor window that wouldn't lock shut, hot water that rarely worked, the provided 'bed' that was essentially 1inch thick pieces of infested sponge covering a damaged spring frame. (eventually changed after I quoted fire regulations to them). They will try to bully you. read up on your rights. Also try to find anywhere an e-mail or phone number where you can complain to somebody more senior, I don't think its an option
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“Patronising & argumentative staff. Dragged their heels when releasing the deposite & ......”

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Dec 24,2011
Minithumbdown
By: 'DLR'
Dec 24,2011
5 people found
this helpful
Patronising & argumentative staff. Dragged their heels when releasing the deposite & ignored emails. Staff passed the buck instead of answering questions. Not an impressive customer journey in my opinion....
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What agent could do to change your mind?
Don't take business for granted.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:34 PM 30/05/2017 by John Stein

Awards won by Taylor Made, Bournemouth BH6 3RA


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