Morningside Edinburgh, Edinburgh, EH10
4.3/5, 667 reviews
85% recommended
80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore

“Do not use!. I don't care if you have to ......”

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Mar 19,2015
Minithumbdown
Mark
By: 'Aidan'
Mar 19,2015
3 people found
this helpful
Do not use!. I don't care if you have to sleep homeless for a week would be a better experience then dealing with this lot. Was looking for my deposit back. I left the house in good order. Deposit was ‚£895. I guessing there might have been a few cleaning fees with all agencies, maybe ‚£200. Just got word they are charging me ‚£836.70. The house was very dirty when I moved in. All the items listed below were not cleaned. They also charged me for a shower curtain that I bought and wasn't even in the house before I moved in. If you give your deposit to this lot just say goodbye because its unlikely you will ever see it again. The walls in one room were covered in mould. I emailed them a number of times to get painter in. I ended up paying for it myself ‚£100. One room had a sofa bed in it covered in mould. I paid the council to remove it and bought a new bed and wardrobe. Cost me ‚£250. DO NOT USE THEM UNDER ANY CIRCUMSTANCES. You will regret it!!!!!!!!

1.00 Mattress Steam Clean 26.00
4.00 Replace Light Bulbs X 4 16.00
1.00 Shower Curtain 20.00
1.00 Sofa Steam Clean 26.00
2.00 Chair covers 26.00
2.00 Curtains Washed 20.00
1.00 Extractor Hood 15.00
1.00 Oven / Hob Deep Clean 45.00
1.00 Fridge 12.00
1.00 Freezer 12.00
1.00 Washing Machine 12.00
1.00 Dishwasher 12.00
1.00 Microwave 5.00

Plus ‚£139.45 VAT 697.25 Net
Was this helpful? Yes
By: Callum
Mar 20, 2015
Hi Aidan, I'm really sorry to hear that you are not happy with the deposit deductions. As you will be aware, the deposit is paid to an independent 3rd party and any deductions that we look to make are looked over and verified by them - if they feel the cost of the clean was excessive, they will only charge what they feel is right. Braemore don't make any kind of profit from these charges as they go to pay the contractor. On the contrary, having to make a claim on a deposit when the property has been left in poor condition, costs us time and money. Hopefully we can get this sorted out for you as quickly as possible. The Braemore Team.

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Opening Hours
Address

Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 80% 79% £275 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
128 19 337 76 67 0 12 0 23 5
Areas covered
  • EH11
  • EH10
  • EH12
  • EH9
  • Morningside
  • EH8
  • Old Town
  • EH7
  • New Town
  • EH6
  • East Lothian
  • EH5
  • West Lothian
  • EH4
  • Mid Lothian
  • EH3
  • Fife
  • EH2
  • EH1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS SAL TDS My deposits scheme
Latest Properties

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Images & Videos

“Bad Lettings agency and ** did not help at all...”

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May 25,2020
Minithumbdown
By: 'Lucy Thomson'
May 25,2020
0 people found
this helpful
Also had an appalling experience with this particular agency and property manager. Disgusted with the way he handled a significant problem at the beginning of the tenancy. Rude, passive aggressive tone for no reason at all; he won't take responsibility or help out - always ...
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“Braemore provides a quality service...”

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Apr 30,2020
Minithumbdown
Gary
Kjartan
By: 'Neil Mason'
Apr 30,2020
0 people found
this helpful
I have been letting my own home with Braemore for the past 12 years and in that time there have been no issues of concern - only 3 marketings and great tenants have been quickly found. The remarkable thing is that with Braemore Lettings - through their ...
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“Fergus was useless and rude. The worst proper......”

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Apr 06,2020
Minithumbdown
Fergus
By: 'James'
Apr 06,2020
2 people found
this helpful
Fergus was useless and rude. The worst property manager in my 7 years of renting. Do not go with Braemore if at all possible....
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“They may call themselves that but they couldn......”

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Mar 30,2020
Minithumbdown
By: 'Ben'
Mar 30,2020
0 people found
this helpful
They may call themselves that but they couldn't let my flat for love nor money. Finally got rid of them and the new agent had a choice of two suitable tenants for me within one week. That was two and a half years ago and ...
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“Excellent property manager...”

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Mar 18,2020
Minithumbup
Emma Breach
By: 'Lynne McIntosh'
Mar 18,2020
0 people found
this helpful
Always has a prompt reply with solution . Nothing a problem . Easy to work with , a huge pleasure to have as my property manager.....
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“Always willing to assist , queries answered a......”

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Mar 17,2020
Minithumbup
Susan
Pauline
By: 'Mary Caudrey'
Mar 17,2020
0 people found
this helpful
Always willing to assist , queries answered as soon as possible nothing is to much trouble If I email it is answered asap and my query is soon sorted Thank you both...
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“I have been renting the flat for a few years.......”

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Mar 11,2020
Minithumbup
Pauline
Susan
By: 'Iwona'
Mar 11,2020
0 people found
this helpful
I have been renting the flat for a few years. Always get help and support if needed. The flat manager very friendly and polite, good communication and they fix problems in a flat very quickly. Highly recommended....
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“Exceptional!...”

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Mar 04,2020
Minithumbup
Alison
By: 'Enda Quigley'
Mar 04,2020
0 people found
this helpful
My experience with Braemore was fantastic, I couldn't recommend their agency highly enough! Wonderful friendly & helpful staff, especially my property manager Alison McInnes, she was amazing. If there was such as thing as a 10 star rating here, they would get it!...
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“Lynne was extremely helpful and pleasant. Ver......”

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Feb 29,2020
Minithumbup
By: 'Chara Kappa'
Feb 29,2020
0 people found
this helpful
Lynne was extremely helpful and pleasant. Very clear and attentive sorted out everything for us with no waiting and no fuss...
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“Laura Gamble Review...”

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Feb 26,2020
Minithumbup
Laura
By: 'Alex Hinchcliffe'
Feb 26,2020
0 people found
this helpful
Laura always got back to emails quickly and was informative, helpful and organised in helping me get my name on the tenancy. Thanks Laura....
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“Gill's service was awesome. She communicated ......”

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Jan 29,2020
Minithumbup
By: 'Axolile'
Jan 29,2020
0 people found
this helpful
Gill's service was awesome. She communicated effectively through email and was quick to respond to phone calls regarding any concerns. Gill was able to answer all questions and even asked fellow colleagues when questions were outside of her responsibility, making her an incredible problem-solver which ...
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“Perfect letting agency...”

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Jan 19,2020
Minithumbup
Helen
By: 'Roslyn'
Jan 19,2020
0 people found
this helpful
Professional, timely and efficient all while being pleasant and lovely. Highly recommend Lynne Moore, Helen McEwan and the Braemore Morningside letting team in finding your next family home....
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“Professional and Efficient...”

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Jan 17,2020
Minithumbup
By: 'Yann Stuart'
Jan 17,2020
0 people found
this helpful
Lynne Moore was very professional and efficient and responded very quickly to all emails. The whole letting process happened quickly and easily. I would definitely recommend Braemore Sales and Lettings....
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“Wow service,polite and efficient staff. Wonde......”

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Jan 15,2020
Minithumbup
Lynn
Mark
By: 'Isaac Ogbotor'
Jan 15,2020
0 people found
this helpful
Wow service,polite and efficient staff. Wonder and excellent timing. Right from the viewing through the tenancy process has being flawless because of the assistance provided by these staff. My family and I are sincerely grateful!!!...
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“Just moved in...”

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Jan 14,2020
Minithumbup
By: 'caitlin critchley'
Jan 14,2020
0 people found
this helpful
We just got the keys for our new flat in Leith. We have been very happy with the process so far. We have been dealing with Lynne who has been very helpful and professional, would recommend highly! Thanks :)...
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“Gill was so helpful and friendly and quick to......”

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Jan 09,2020
Minithumbup
By: 'Catherine Doust'
Jan 09,2020
0 people found
this helpful
Gill was so helpful and friendly and quick to respond, she made it easy to sort everything out for my new property. Thanks Gill!...
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“So far, Braemore is the most efficient agency I have ever seen......”

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Dec 20,2019
Minithumbup
By: 'Yuting Lu'
Dec 20,2019
0 people found
this helpful
So far, Braemore is the most efficient agency I have ever encountered...I submitted a property view request on day 0, got a reply on day 1, visited the property on day 2 and day 3 I got the flat secured for me! Isn't that amazing! Let alone this ...
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“Good Sales & Lettings agent!...”

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Dec 18,2019
Minithumbup
Susan
By: 'AS'AD BIN ZAKARIA'
Dec 18,2019
0 people found
this helpful
Braemore (Especially Susan Conway) has been exceptional in handling all the matters involved in renting the apartment. I would recommend Braemore to anybody as their services are top notch!...
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“Had a good experience with Braemore, dealt wi......”

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Dec 17,2019
Minithumbup
Alison
By: 'Mr T'
Dec 17,2019
0 people found
this helpful
Had a good experience with Braemore, dealt with problems punctually and overall good service, our property manager Alison was very helpful....
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“Excellent service in property management...”

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Dec 02,2019
Minithumbup
By: 'Jean Bowles'
Dec 02,2019
0 people found
this helpful
We have just retired from being landlords of our Edinburgh flat, which we have let for around 10 years, initially with another company. During the approximately 7 years that it has been managed for us by Braemore, we have had truly excellent service from our property manager, ...
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By: Mark Hastie
Dec 04, 2019
View all comments (1)
Dear Jean, thank you so much for your very kind review of Alison and Braemore's services. It was a pleasure for us to work with you and we wish you all the very best for the future. Please do remember where we are should you need us in future. Kind regards, Mark Hastie, Lettings Director. ...

“Lynne Moore was extremely helpful and very pr......”

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Nov 21,2019
Minithumbup
By: 'Angeliki Gkini'
Nov 21,2019
0 people found
this helpful
Lynne Moore was extremely helpful and very prompt in her responses. We had great communication and informed me precisely about the required documentation. She answered any questions I had and found solutions to any problems occurring. Her patience helped me relieve my stress about finding ...
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“Lynn Moore was a great New Tenancy Advisor, a......”

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Nov 19,2019
Minithumbup
By: 'avril crossley'
Nov 19,2019
0 people found
this helpful
Lynn Moore was a great New Tenancy Advisor, and very patient with my continual needs, looking forward to a great tenancy, much appreciated....
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“Susan helped me secure a fair increase of the......”

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Nov 19,2019
Minithumbup
Susan
By: 'Alan Emerson'
Nov 19,2019
0 people found
this helpful
Susan helped me secure a fair increase of the rent for my property in Edinburgh. We had a short discussion and all my points were taken on board and explained to the tenant....
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“Braemore deserves 5 / 5 !!! We selected Braem......”

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Nov 15,2019
Minithumbup
Lisa
By: 'Vikrant Saini'
Nov 15,2019
0 people found
this helpful
Braemore deserves 5 / 5 !!! We selected Braemore for second time while changing home and it was all quick, hassle free , First come first basis criteria, much professional and supportive experience journey. Right from viewings, we felt confident in house move due to support from Braemore. Paper work ...
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“I feel that Braemore always give an excellent......”

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Nov 01,2019
Minithumbup
By: 'John Crombie ( Martin)'
Nov 01,2019
0 people found
this helpful
I feel that Braemore always give an excellent service! Thanks to Emma Breach I have used Braemore for 20 years and always found them to be excellent ....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents

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Braemore Sales & Lettings

Branch - Morningside Edinburgh, Edinburgh, EH10