Johnstone, PA5
4.7/5, 49 reviews
90% recommended
94% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
91% lettings fee satisfaction
Estate And Letting Agents In Johnstone, Paisley, Renfrew and Shawlands - Penny Lane Homes

“I have rented from few different vendors in the last ......”

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Mar 19,2015
Minithumbdown
By: 'John'
Mar 19,2015
5 people found
this helpful
I have rented from few different vendors in the last few years but have never dealt with such an ameturish bunch purporting to be professionals having paid the deposit and first months rent we then had to pay for an electrician and a plumber to carry out repairs and we are still waiting to be repaid do not rent from this shower of jokers
What agent could do to change your mind?
It would have been better if agent could be contacted and paid for repairs instead of having to pay for it with no chance of claiming monies for repairs
Attached Filesnbsp;
Comment on agent fees
Legalised extorsion
Was this helpful? Yes
By: Kevin
Aug 13, 2015
A common misconception is that the agent is the landlord, they are not. The job of the agent is to take landlords instructions and carry them out to the best of their abilities. If you had paid for works on behalf of the landlord and had already reported them in writing you may have right to reclaim them from rental. This agent provides each tenant who moves into a rented property in with a tenant information pack which informs the tenant of their rights in respect of repairs required, I would recommend you to refer to this document regarding your landlords obligations and remember that the agent can only take instruction from the Landlord. I note a further comment that you were unable to contact this agent, they have an 0800 number and 4 active branches to ensure that if one doesn't answer the phone that it rings to the next branch, email them if you are unhappy and I'm sure they will resolve any issue you are having with your landlord.

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Opening Hours
Address

Penny Lane Homes
36 High Street
Johnstone
Renfrewshire
PA5 8AH
01505 331114

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 97% £56,000 £186,000
Lettings 100% 91% £350 £595
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 4 2 29 1 3 0 0 2
Areas covered
  • PA3
  • Johnstone
  • PA5
  • Elderslie
  • PA6
  • Linwood
  • PA9
  • Renfrewshire
  • PA10
  • Houston
  • PA11
  • Bridge Of Weir
  • PA12
  • Beith
  • PA13
  • Lochwinnoch
  • KA15
  • Howwood
  • Kilbarchan
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS SAL TDS
Latest Properties

“The team at Penny Lane Homes are great ....”

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Apr 09,2020
Minithumbup
By: 'Lynsey Alexander'
Apr 09,2020
0 people found
this helpful
The team at Penny Lane Homes are great to do business with. Always friendly and helpful and nothing is too much trouble. I would highly recommend them to anyone thinking of selling their home. Thank you to Claire and Helen for guiding us through every ...
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“Local personal touchNice friendly personal s......”

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Jan 30,2020
Minithumbup
By: 'Ivan McCammond'
Jan 30,2020
1 people found
this helpful
Local personal touch Nice friendly personal service and good value for money. We were very happy with the service provided by the team at PennyLane. Thanks Ivan McCammond and family...
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“Excellent Service...”

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Jan 16,2020
Minithumbup
By: 'Mary James'
Jan 16,2020
1 people found
this helpful
Claire and Helen's advice and clear communication of the process of selling a property has been first class, they kept me updated with the progress of sale of my property. I am delighted with the professional and efficient service I have received and would highly ...
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“First impressions of Penny Lane was how appro......”

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Dec 18,2019
Minithumbup
By: 'frank o reilly'
Dec 18,2019
2 people found
this helpful
First impressions of Penny Lane was how approachable all the staff were. They didn't pressure me to rush to place the property on the market, and gave me good advice and guidance throughout the process. I was impressed by their manner and how they always ...
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“House sale Houston...”

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Nov 20,2019
Minithumbup
By: 'John Fergson'
Nov 20,2019
3 people found
this helpful
Clear offering. Delivered to expectations. Transparent contracts. Clear guidance and help when needed. Great work team to help get a great outcome for our family...
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“Excellent, friendly , efficient service. Penn......”

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Sep 25,2019
Minithumbup
By: 'Fiona Cameron'
Sep 25,2019
2 people found
this helpful
Excellent, friendly , efficient service. Penny lane kept us fully informed throughout the whole process. I'd definitely recommend them !...
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“I was happy with the assistance of the staff ......”

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Sep 20,2019
Minithumbdown
By: 'Derek Christie'
Sep 20,2019
5 people found
this helpful
I was happy with the assistance of the staff at Pennylane Homes. Whenever I met a member of staff they were friendly, and polite. I would be more th@n happy to use their services again in the future....
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“Pennylane homes were quick efficient and a 1s......”

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Aug 29,2019
Minithumbup
By: 'Karen Taylor'
Aug 29,2019
4 people found
this helpful
Pennylane homes were quick efficient and a 1st class customer service, I would recommend them to anyone who is buying or selling...
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“It was a positive experience using Penny Lane......”

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Jul 16,2019
Minithumbup
By: 'A Kerr'
Jul 16,2019
5 people found
this helpful
It was a positive experience using Penny Lane Homes to sell a property. Staff were friendly and efficient and property sold quickly....
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“Professionally excellent, friendly and suppo......”

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Jun 28,2019
Minithumbup
By: 'Andrea O’Brien'
Jun 28,2019
3 people found
this helpful
Professionally excellent, friendly and supportive throughout the whole journey of sale. Would highly recommend their attention to detail service, relieving the stress of selling your property....
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“Excellent Estate Agents...”

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Jun 21,2019
Minithumbup
By: 'Patricia Wetherall'
Jun 21,2019
5 people found
this helpful
Penny Lane, Johnstone have provided an excellent service from first introductory visit until I got the keys for my new property. They managed both my property and the prooerty I bought and couldnt have been more helpful. Updates via text and email as well as ...
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“Friendly and Professional Service...”

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May 30,2019
Minithumbup
By: 'Ethan K'
May 30,2019
6 people found
this helpful
I would use Penny Lane Homes services again as they were extremely helpful and made the process of selling my flat smooth and stress free. I was given regular updates keeping me in the loop, all the staff were great. I would thoroughly recommend their ...
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Comment on agent fees
Good
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“First Class Service...”

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May 22,2019
Minithumbdown
By: 'Charlotte'
May 22,2019
4 people found
this helpful
First class Estate Agency. Friendly, professional and helpful team at Pennylane Homes Johnstone. Would definitely recommend to family and friends. Very happy customer!...
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“Staff...”

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May 04,2019
Minithumbup
By: 'Karen archibald'
May 04,2019
7 people found
this helpful
These guys have been great, great customer service and problems solved quickly would recommend to anyone only left for financial reasons no other...
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Comment on agent fees
Fair
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“Excellent Service!...”

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May 02,2019
Minithumbup
By: 'Heather'
May 02,2019
4 people found
this helpful
After having some bad very experiences with letting agents, renting from Pennylane was a joy. Very professional, kept in contact throughout my tenancy & made regular visits to the property to check on things. When I was leaving my flat they were extremely helpful with working ...
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Comment on agent fees
No fees to pay.
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“Quick sale...”

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May 01,2019
Minithumbup
By: 'Ian'
May 01,2019
7 people found
this helpful
We have been very pleased with the attention and advice we have received in selling out flat. Many thanks to everyone at Penny Lane especially Claire....
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Comment on agent fees
The fees were in line with our expectation and proportional to the price we set.
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“Thank you...”

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Apr 19,2019
Minithumbup
By: 'Anne'
Apr 19,2019
5 people found
this helpful
Thank you to everyone at Penny Lane for my time renting time renting with you. I never had to wait for repairs, or any other type of help....
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Comment on agent fees
Average
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“Excellent service...”

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Mar 29,2019
Minithumbup
By: 'I M'
Mar 29,2019
5 people found
this helpful
From the very first appointment to the hand over of the property the service was excellent I was kept up to date of enquires and informed of all viewings and of offers received from Helen on a regular basis I would highly recommend Pennylane Johnstone...
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Comment on agent fees
good
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“Excellent Service...”

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Mar 29,2019
Minithumbup
By: 'Annie D'
Mar 29,2019
3 people found
this helpful
I have now completed my first house purchase with Penny Lane home and they will here after be letting the property for me. They are friendly, polite, efficient and organised and they have been a delight to work with. I look forward to a long ...
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Comment on agent fees
Great.
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“Property Purchase...”

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Mar 25,2019
Minithumbup
By: 'Neil'
Mar 25,2019
3 people found
this helpful
I recently bought a property through Penny Lane in Johnstone and everything went through smoothly. Many thanks to Claire Feeley for her assistance with the purchase....
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“Quality Service...”

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Mar 14,2019
Minithumbup
By: 'Monica'
Mar 14,2019
3 people found
this helpful
Cannot speak highly enough of every member of staff that I have dealt with. Martyn, Jessica, Ashley, Claire, Helen, Kellie very efficient and superb at their job. Keep you well updated by email or phone call. Exceptional service....
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Comment on agent fees
Good
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“10/10, quick and easy...”

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Mar 13,2019
Minithumbup
By: 'Stacey&Shaun'
Mar 13,2019
3 people found
this helpful
From our first viewing to moving into the property we have dealt with Ashley and she has been an amazing help! Answered all our questions and emails very quickly and we sailed through the application process and have now moved into our perfect home! Even ...
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Comment on agent fees
There was £200 per deposit that we weren’t told until a few days before but we already knew we were taking the property so it wasn’t an issue.
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“5 star service...”

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Jan 14,2019
Minithumbup
By: 'Derek Shields'
Jan 14,2019
5 people found
this helpful
I have used Pennylane homes now for the past 7 years. Hands down the best decision I ever made in terms of letting my property. Every step of the way they helped me - through challenging tenants and also updates and changes - they have supported 100%....
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Comment on agent fees
Incredibly good - the service provided vs fee is remarkable. Outstanding!
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“As someone with no experience of selling property I found claire very helpful. Responses to queries were always prompt...”

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Dec 06,2018
Minithumbup
By: 'Greenock72'
Dec 06,2018
3 people found
this helpful
Claire was informative and helpful and always replied promptly to any queries I had. I would recommend Claire as an agent...
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Comment on agent fees
Agents fees seemed reasonable and value for money
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“House sale...”

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Dec 04,2018
Minithumbup
By: 'Jan and Steve'
Dec 04,2018
3 people found
this helpful
Prompt and courteous,very helpful with a realistic strategy for marketing our property to achieve slightly better than the surveyor market value. The house went on the market and was shown while we were away. Sold very quickly and easily....
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Comment on agent fees
Fixed fee structure with no hidden extras.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In house complaints procedure in place with higher level of managements.
We are also part of the Property Ombudsman.
Last updated at 3:33 PM 03/09/2019 by allAgents

Awards won by Penny Lane Homes, Johnstone PA5 8AH


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Penny Lane Homes

Branch - Johnstone, PA5