Croydon, CR2
4.8/5, 1213 reviews
98% recommended
97% sales valuation accuracy
97% sales fee satisfaction
Choices Estate & Letting Agents

“So happy with Ria. She really made lots of time ......”

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Mar 19,2015
Minithumbup
By: 'Jazmine'
Mar 19,2015
0 people found
this helpful
So happy with Ria. She really made lots of time for me helping me find property. She's such a sweet girl taking me to properties for last two weeks. I felt she went above and beyond for me so a massive madsive thank you darling. Jazmine.
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Latest Reviews
View all Reviews 1213
Featured Review
a
reviewed by 'Robert Perin'
“I have had a few issues with Choices in the past mainly due to having to talk to different people ......”
Featured Review
a
reviewed by 'Jay B'
“I had recently been looking to rent a property. I had been looking extensively, with no joy. The experience that ......”
Featured Review
a
reviewed by 'Elle'
“This is also for the lovely lady who showed my partner and I round the property, but I'm afraid we ......”
Featured Review
a
reviewed by 'Lin'
“I am so happy with the exceptional customer service that I received from Michael Harris from Choices (Croydon Branch). He ......”
Featured Review
a
reviewed by 'mrs J'
“I have am new in being a land lord, and after previously dealt with another estate agency which i was ......”
22nd Nov 2019
reviewed by 'Earl'
“Will has been amazing throughout the whole process of finding me a property and has been brilliant in his follow ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Choices
41 - 43 Brighton Road
Croydon
Greater London
CR2 6EB
02086801699

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £25,000 £2,005,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
146 6 473 12 179 0 338 0 56 3
Areas covered
  • CR2
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Choices Branches (view all )
Caterham, CR3
Central London, EC2M
Centralised Asset Management and Customer Services, RH1
Choices Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Horley, RH6
Featured Review
a

“I have had a few issues with Choices in the ......”

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Sep 04,2014
Minithumbup
Staff profile picture
Helen
By: 'Robert Perin'
Sep 04,2014
1 people found
this helpful
I have had a few issues with Choices in the past mainly due to having to talk to different people usually about the same thing. For example a problem with the boiler would mean three different people calling up to understand how to resolve it ...
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Featured Review
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“I had recently been looking to rent a property. I ......”

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Aug 17,2012
Minithumbup
By: 'Jay B'
Aug 17,2012
0 people found
this helpful
I had recently been looking to rent a property. I had been looking extensively, with no joy. The experience that I had with various letting agents differed quite substantially, with many not even bothering to return phone calls. I eventually came across a property that ...
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Featured Review
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“This is also for the lovely lady who showed my ......”

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Sep 03,2014
Minithumbup
By: 'Elle'
Sep 03,2014
0 people found
this helpful
This is also for the lovely lady who showed my partner and I round the property, but I'm afraid we couldn't find her on the list and don't know how to spell her name - I'm sorry! We found Philip was fantastic when it came ...
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Comment on agent fees
No idea if it's the best price possible, but the referencing fees in particular seemed very steep - especially when you consider the admin fee is on top of that!
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“I am so happy with the exceptional customer service that ......”

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Feb 09,2015
Minithumbup
By: 'Lin'
Feb 09,2015
0 people found
this helpful
I am so happy with the exceptional customer service that I received from Michael Harris from Choices (Croydon Branch). He is unlike agents I have dealt with previously. From day one he was extremely friendly and made the whole process very comfortable for me and ...
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Featured Review
a

“I have am new in being a land lord, and ......”

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Dec 13,2014
Minithumbup
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Will
By: 'mrs J'
Dec 13,2014
0 people found
this helpful
I have am new in being a land lord, and after previously dealt with another estate agency which i was not happy with, I was personally recommended by a friend to use choices and had been given Will's contact details. Fist contact with Will was ...
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“Will has been amazing throughout the whole pr......”

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Nov 22,2019
Minithumbup
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Will
By: 'Earl'
Nov 22,2019
0 people found
this helpful
Will has been amazing throughout the whole process of finding me a property and has been brilliant in his follow ups i.e calling back every-time a property was available - he took the time to walk me through the process Will has shown what ...
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“Fantastic experience...”

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Nov 12,2019
Minithumbup
By: 'Vince Emmerson'
Nov 12,2019
0 people found
this helpful
I sold my property through Choices and was happy with the service throughout a lengthy and frustrating process (selling and buying). Choices were extremely proactive in chasing solicitors and I felt Sam in particular went the extra mile to make sure the sale got over ...
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“TERRIBLE-POOR SERVICE!!!!...”

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Jun 10,2019
Minithumbdown
By: 'Shelly'
Jun 10,2019
2 people found
this helpful
A tenant- unhelpful, on going issues not resolved, worst customer service, slow, uncaring, caused a lot of stress. Can not wait to move out and not be with this agency....
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Comment on agent fees
Bad for the lack of service you get.
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By: Daniel Thornton
Jun 10, 2019
View all comments (1)
Good morning Shelly, Thank you for your comments, and I appreciate the feedback. I am sorry to hear that you have ongoing issues at your new home. Here at Choices, we really do take feedback seriously, and also any form of complaint is dealt with at high priority. I have just looked in to this for you, and can already see that the issues are currently being dealt with within our companies Complaints Procedure, however if there is anything that I can assist with you personally, please co ...

“Never again...”

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Jul 31,2018
Minithumbdown
By: 'Susana'
Jul 31,2018
3 people found
this helpful
Been a landlady through Choices for the last 17 months and all they caused me was trouble. And I had to pay for this privilege. We chose full management so we thought we would have less hassle but we ended up dealing with the tenant directly. ...
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“I just want to say a big thank you to ......”

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Apr 05,2017
Minithumbup
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Will
By: 'Howy'
Apr 05,2017
0 people found
this helpful
I just want to say a big thank you to Will for helping us to find a nice house.he has been so caring and supportive..i know he will go far...
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Comment on agent fees
Agent fees was okay
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“Will was very professional and was updating me with the ......”

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Apr 01,2017
Minithumbup
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Will
By: 'Gloria'
Apr 01,2017
0 people found
this helpful
Will was very professional and was updating me with the process where it had gotten to etc, and even on weekends I had his mobile number that I could contact him , to get any information I needed, he has been very very helpful and it ...
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Comment on agent fees
Good
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“Poor Service - Rip off charges in small Print - ......”

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Mar 29,2017
Minithumbdown
By: 'David'
Mar 29,2017
3 people found
this helpful
Poor Service - Rip off charges in small Print - their sales schpeal does not match the agreement. Warning do not use* They made themselves the subtenant to increase the charges without our agreement. When the tenant refused to pay they did not even know ...
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“Rauf was very professional in his persuit in assisting with ......”

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Mar 07,2017
Minithumbup
By: 'BroGa(UK)'
Mar 07,2017
0 people found
this helpful
Rauf was very professional in his persuit in assisting with my needs and requirements. He kept me updated. Showed he had listened to my criteria and oversaw his role in my securing my property brilliantly....
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Comment on agent fees
Could be a lot cheaper
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“Choices is not to trusted with rent they rip me ......”

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Jan 16,2017
Minithumbdown
By: 'Haley 9r kaley'
Jan 16,2017
3 people found
this helpful
Choices is not to trusted with rent they rip me of nearly 800 pounds they failed to tell me housing benefit went up and still continued to take my money knowing I didn't have to pay that much....
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“I have used choices in Croyden thru William to rent ......”

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Dec 15,2016
Minithumbup
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Will
By: 'Albert Lika'
Dec 15,2016
0 people found
this helpful
I have used choices in Croyden thru William to rent a flat The agent is very helpful during the proces I recommend all to my friends and family to go with William for his excellent job he das for the tenants...
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“Renting from choices was a good first time experience for ......”

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Sep 26,2016
Minithumbup
By: 'SSA'
Sep 26,2016
0 people found
this helpful
Renting from choices was a good first time experience for me in private rented accommodation. I have learnt so much within a shot time with choices. The staffs were excellent and they tried their best to get me a very suitable and affordable accommodation....
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Comment on agent fees
Reasonable
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“I agreed to use Choices due to a recommendation from ......”

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Sep 20,2016
Minithumbup
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Will
By: 'JShah'
Sep 20,2016
0 people found
this helpful
I agreed to use Choices due to a recommendation from a friend and more specifically Will. Within a week he managed to let out my property obtain a rental above that which other estate agents mentioned was achievable. He is very personable and goes the ...
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Comment on agent fees
Very reasonable especially given the service provided.
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“I was looking for a place to rent and Afrahim ......”

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Aug 23,2016
Minithumbup
By: 'Raihan'
Aug 23,2016
0 people found
this helpful
I was looking for a place to rent and Afrahim was very helpful. He helped me find a place quickly and guided me through the whole rental procedure. Much more helpful than other agents!...
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“Superb service - acceptable offer received within 24 hours of putting ......”

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Aug 17,2016
Minithumbup
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Andrew
By: 'Kit'
Aug 17,2016
0 people found
this helpful
Superb service - acceptable offer received within 24 hours of putting the property on the market which duly completed about three months later. The buyers were somewhat demanding and Richard's negotiating skills were essential in allowing the sale to proceed - I have doubts that the ...
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Comment on agent fees
Standard market rate - good value considering the assistance provided by Richard
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“Will always provides a good professional service. He is very ......”

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Aug 09,2016
Minithumbup
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Will
By: 'Patel'
Aug 09,2016
0 people found
this helpful
Will always provides a good professional service. He is very helpful and through in the work he carries out. I have never had any issues with him or the work done by him....
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“I am Diana Ahenkorah a tenant of Choice Croydon Branch.......”

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Jul 08,2016
Minithumbup
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Will
By: 'William Donkor'
Jul 08,2016
0 people found
this helpful
I am Diana Ahenkorah a tenant of Choice Croydon Branch.I am recommending William Donkor for his wonderful services he provided me to secure a flat in Croydon. I really appreciate the good job he is doing and I will recommend him to friends and ...
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Comment on agent fees
Good
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“The guys were very friendly and they listened to my ......”

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Jul 07,2016
Minithumbup
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Will
By: 'caiyda'
Jul 07,2016
0 people found
this helpful
The guys were very friendly and they listened to my needs. They made relevant suggestions based on needs and kept me informed every step of the way during the referencing period ....
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Comment on agent fees
average
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“Will Donker gave me an amazing service and he find ......”

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Jul 06,2016
Minithumbup
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Will
By: 'GM'
Jul 06,2016
0 people found
this helpful
Will Donker gave me an amazing service and he find for me the property I was looking for. I live in Uk over 10 years I dealt with a lot letting agency but Will was superb. Kind regards, Giuseppe...
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“Will Donker has been an amazing help to me. I ......”

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Jul 04,2016
Minithumbup
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Will
By: 'Chan'
Jul 04,2016
0 people found
this helpful
Will Donker has been an amazing help to me. I am currently a tentant for the Croydon branch. Will has been consistant, reliable very helpful when it came to lookin for a property and finding a property that suited my me. I have already recommended ...
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Comment on agent fees
Good
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“I called Choices due to the large amount of boards ......”

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May 28,2016
Minithumbup
By: 'Landlord'
May 28,2016
0 people found
this helpful
I called Choices due to the large amount of boards they had in the area and I have been most impressed by the brilliant level of service that I have received. All the staff are very polite and professional and everyone appears to want to ...
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“Tabatha has been brilliant in helping me rent out my ......”

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May 28,2016
Minithumbup
By: 'MU'
May 28,2016
0 people found
this helpful
Tabatha has been brilliant in helping me rent out my property I feel she really cares about the tenants that are found and keeps me updated at all times. Will of course recommend to others....
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“Sonny welcomed us for our viewing. He was very polite, ......”

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May 18,2016
Minithumbup
By: 'Elena'
May 18,2016
0 people found
this helpful
Sonny welcomed us for our viewing. He was very polite, helpful and answered all of our questions. Stephen helped us with our offer and all the paperwork. He was extremely helpful and made the process easy and smooth. I could not recommend these guys enough. ...
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Comment on agent fees
Reasonable. Commission is paid seperately so you have a saving on the stamp duty.
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“Both Andrew and Stephen are very informative and helpful. Keeping ......”

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May 11,2016
Minithumbup
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Andrew
By: 'Mrs P K Kioufi'
May 11,2016
0 people found
this helpful
Both Andrew and Stephen are very informative and helpful. Keeping us informed of every step until the completion date. They both are very approachable and responsive. We wish that the sold price should have been negotiated a higher rate....
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Comment on agent fees
It's ok.
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“Will gave us a very good service. Hes very understandable ......”

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Apr 15,2016
Minithumbdown
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Will
By: 'lauren'
Apr 15,2016
0 people found
this helpful
Will gave us a very good service. Hes very understandable and easy to talk to and has helped us very quickly and listened to what we needed. Hes a lovely funny person and seems like a great worker....
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What agent could do to change your mind?
Good
Attached Filesnbsp;
Comment on agent fees
Good
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“Efficiency doesn't begin to describe my house hunt will Will ......”

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Mar 31,2016
Minithumbup
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Will
By: 'TIsmail'
Mar 31,2016
1 people found
this helpful
Efficiency doesn't begin to describe my house hunt will Will from choices croydon. From the word go!! He has been on the ball. Cutting all the salesman jargon and getting straight to the point. I was kept updated at all times and never had to ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices, Croydon CR2 6EB


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Branch - Croydon, CR2

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