Mar 18,2015
Minithumbdown
By: 'Mobile'
Mar 18,2015
1 people found
this helpful
Didnt always carry out actions as they said they would. Poor attitude and customer service, they seemed to forget that we are the customer. Knowledge of the property and legal details not as good as expected. I wouldn't recommend and have discouraged friends and colleagues from using these as a letting agents and feedback from others seems to agree.
What agent could do to change your mind?
Improve customer service and consider who the customer is.
Attached Files
Was this helpful? Yes
By: Letters of Distinction
Mar 19, 2015
Thank you for your review, we are very sorry to hear you have not been happy with our service. We do receive lots of positive feedback on our service levels but we are by no means complacent. As a company we are very keen to speak to anyone who might have had a negative experience with us, so we can ensure that we can continue to improve our service and meet our customers' expectations. If you would like to contact us directly we would appreciate the opportunity to rectify the situation.
By: Letters of Distinction
Mar 18, 2015
Thank you for your review, we are very sorry to hear you have not been happy with our service. We do receive lots of positive feedback on our service levels but we are by no means complacent. As a company we are very keen to speak to anyone who might have had a negative experience with us, so we can ensure that we can continue to improve our service and meet our customers' expectations. If you would like to contact us directly we would appreciate the opportunity to rectify the situation.

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Letters of Distinction

169 Holgate Road York
North Yorkshire
YO24 4DF

01904 529539

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