Horley, RH6
4.7/5, 478 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“Tom was prompt in arriving for our viewing and was ......”

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Mar 18,2015
Minithumbup
By: 'CKendall'
Mar 18,2015
1 people found
this helpful
Tom was prompt in arriving for our viewing and was friendly, upbeat and dressed smartly. He helped to answer our questions about the property and sent a list of any questions he couldn't answer to the landlord.
The end of the viewing was slightly rushed and we had to sign paperwork and put a holding deposit down very quickly as Tom had another viewing elsewhere. It would have been better to sit down and discuss the paperwork.
Nevertheless, Tom was apologetic about the rush and we were then informed fully of what would happen next and we were not rushed to leave the property.
Was this helpful? Yes

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Opening Hours
Address

Choices
28A Victoria Road
Horley
Surrey
RH6 7PZ
01293 824455

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £200,000 £410,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
100 2 331 5 1 0 7 0 27 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings
Latest Properties
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“My second review...”

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May 29,2019
Minithumbdown
Katie
By: 'Amy'
May 29,2019
2 people found
this helpful
It is no wonder they ask you to write a review before completion. Further to my other review we got our keys and unfortunately everything went down hill. Choices had no part in checking us in, things were broken and the property was not cleaned ...
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Comment on agent fees
Why did we have to pay fees?? What did choices actually do to justify them??
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“Superb Customer Service...”

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May 28,2019
Minithumbup
Katie
By: 'Mr & Mrs Meredith'
May 28,2019
0 people found
this helpful
Katie was our viewing agent who showed us the property twice. Every member of our family commentated how helpful and friendly she was. Her professionalism was outstanding and things ran very smoothly, with her updating us at every opportunity. She is a real asset to ...
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Comment on agent fees
The agents fees were competitive with the market.
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“poor service unprofessional...”

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Apr 01,2019
Minithumbdown
By: 'broadmead'
Apr 01,2019
2 people found
this helpful
What an unprofessional, un-organised, self-centred company Choices are. What my girlfriend had to deal with in the 4 years she was a tenant through choices is disgraceful. From day one after choices saying that the property at Broadmead Horley was ready and had been professionally cleaned, ...
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Comment on agent fees
very poor. Not the cheapest though their service should warrant that!
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“Easy to deal with...”

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Mar 28,2019
Minithumbup
Katie
By: 'Amy'
Mar 28,2019
0 people found
this helpful
Katie is very polite, easy to get hold of and makes sure you have all the information you need. We viewed two properties which were both exactly as described and I decided to put a deposit on one of them. Both viewings were professional, not ...
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By: Amy
May 29, 2019
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Further to this review, we got our keys and unfortunately everything went down hill. Choices had no part in checking us in, things were broken and the property was not cleaned well at all. The filth was utterly disgusting and when contacting choices about this we were dissapointed to see that they did not care. As soon as we got the keys contact diseased, they couldn't be bothered to respond to all communication or rectify any of the problems we were facing. Their fees are ridiculous when basing ...

“A fantastic business and Andrew is extremely professional...”

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Mar 20,2019
Minithumbdown
Andrew
By: 'Darren Street - SPEAR'
Mar 20,2019
0 people found
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
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Comment on agent fees
Excellent value for money, you can never put a price on great service
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“A fantastic business and Andrew is extremely professional...”

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Mar 20,2019
Minithumbdown
Andrew
By: 'Darren Street - SPEAR'
Mar 20,2019
0 people found
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
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Comment on agent fees
Excellent value for money, you can never put a price on great service
Was this helpful? Yes

“A fantastic business and Andrew is extremely professional...”

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Mar 20,2019
Minithumbdown
Andrew
By: 'Darren Street - SPEAR'
Mar 20,2019
0 people found
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
read full review
Comment on agent fees
Excellent value for money, you can never put a price on great service
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“Totally regret letting my property through Choices...”

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Apr 09,2018
Minithumbdown
By: 'Livid House Owner'
Apr 09,2018
4 people found
this helpful
Our house in Horley had been let through Choices for about 8 years. When we decided to take back our house (as my parents would be moving in) we were disgusted and appalled to see the state of it. It was completely uninhabitable. In fact, even ...
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“Choices charges the most expensive check out services. They charge ......”

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Mar 17,2017
Minithumbdown
By: 'Disgruntle landlord'
Mar 17,2017
2 people found
this helpful
Choices charges the most expensive check out services. They charge my tenant and I for the checkout a total sum of £275.00 and they are so inefficient in refunding the tenant's deposit. The person dealing with this is Daniella. I will NOT ever use them again ...
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Comment on agent fees
Their fees are ridiculous - charge for increasing the rent, for extending the lease, inventory check in and out (both tenant and landlord had to pay them) I can only tell what I paid as landlord, heavens know what the poor tenant had to pay
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“Haven't dealt with several letting agency's and agents choices were ......”

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Feb 24,2017
Minithumbup
By: 'Craig Goddard'
Feb 24,2017
1 people found
this helpful
Haven't dealt with several letting agency's and agents choices were the most attentive to my needs and helped me through a difficult time in terms of a property search an even though my situation was having to be dealt with in a rush they did ...
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Comment on agent fees
Excellent agent fees and bar far the most competitive you will find
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By: Curtis ward
Feb 27, 2017
View all comments (1)
Just like to say many thanks Craig Goddard, it was a pleasure to help and its lovely to hear such kind words :) p.s thanks for that (MOR) tip !!!! thanks ...

“Having utilised the efficient service Choices provide for many years ......”

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May 30,2016
Minithumbup
By: 'Jake Bull'
May 30,2016
2 people found
this helpful
Having utilised the efficient service Choices provide for many years now, I am more than satisfied with the quality and speed of the process. Customer services, for both landlords and tenants alike, is very strong and boasting experience. Usually I have dealt with the branch ...
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Comment on agent fees
Brilliant
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“I used choices recently for purchase of flat to rent ......”

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May 17,2016
Minithumbup
By: 'Rod Sanchez'
May 17,2016
1 people found
this helpful
I used choices recently for purchase of flat to rent for me and son my. I am sincerely thank you for your service skills and will choose to speak with you friendly ladies again if need to....
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Comment on agent fees
I thought this was most acceptable
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“I have been a landlord of choices for a while ......”

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May 17,2016
Minithumbup
By: 'Peter'
May 17,2016
1 people found
this helpful
I have been a landlord of choices for a while now and after losing a little confidence with renting my property, I spoke with Emma in the branch. She assured me of my concerns and dealt with them straight away as she had told me ...
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Comment on agent fees
Acceptable
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“Service with a smile! Verity was my agent, nice and ......”

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May 09,2016
Minithumbup
By: 'Michael'
May 09,2016
1 people found
this helpful
Service with a smile! Verity was my agent, nice and friendly and really knew her stuff about the rental process - as I've not had to rent before I had lots of questions for her. Highly recommendable agency....
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Comment on agent fees
Understandable
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“Where to start? Choices have been absolutely wonderful over the ......”

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Apr 25,2016
Minithumbup
By: 'Jack and Emma Johnson'
Apr 25,2016
1 people found
this helpful
Where to start? Choices have been absolutely wonderful over the years found us a couple of homes now. What with the grandkids and everything we have had to move again so we have more space. The young lady who kindly assisted us we believe was ...
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Comment on agent fees
All in order
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“Verity Price was very helpful in arranging view of the ......”

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Apr 19,2016
Minithumbup
By: 'Alex'
Apr 19,2016
0 people found
this helpful
Verity Price was very helpful in arranging view of the new property and also in the decision making that eventually worked well....
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“I used Choices to find somewhere for my husband and ......”

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Apr 18,2016
Minithumbup
By: 'Maria'
Apr 18,2016
1 people found
this helpful
I used Choices to find somewhere for my husband and I to rent. We went into the Horley office and were swiftly welcomed by Verity who sat us down, offered us a warm drink each as it was miserable outside and then listened to our ...
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Comment on agent fees
Good
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“Stephen has been a fantastic help with our property search ......”

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Feb 04,2016
Minithumbup
By: 'Dave Wood'
Feb 04,2016
0 people found
this helpful
Stephen has been a fantastic help with our property search and selection. After meeting him at the open house, he and his colleagues were very welcoming and well-informed, answering all of the questions we had. He was on hand for a call or via email ...
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“Rebecca and Rhys were very helpful and understanding throughout the ......”

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Jan 25,2016
Minithumbup
By: 'Rebecca'
Jan 25,2016
1 people found
this helpful
Rebecca and Rhys were very helpful and understanding throughout the whole process and we really appreciated everything they did to accommodate our needs. They listened to our particular requests and requirements and were great throughout....
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Comment on agent fees
Fees are very competitive and fair
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“Very helpful, friendly and keen. I felt confident that staff ......”

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Jan 04,2016
Minithumbup
By: 'Dawn'
Jan 04,2016
1 people found
this helpful
Very helpful, friendly and keen. I felt confident that staff wanted to help and were experienced. All staff were approachable....
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Comment on agent fees
Seem fair
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“Very helpful phonecall, extremely friendly and answered all my questions...”

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Dec 09,2015
Minithumbup
By: 'WH'
Dec 09,2015
1 people found
this helpful
Very helpful phonecall, extremely friendly and answered all my questions...
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“Very good service. Quick and easy move in. Second visit ......”

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Nov 30,2015
Minithumbup
By: 'Sophia cardillo'
Nov 30,2015
4 people found
this helpful
Very good service. Quick and easy move in. Second visit was requested and this was done with efficiency. It was also possible for the move in date to be moved two days prior so that we could move in on the weekend. Rebecca and Joe ...
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“Rebecca was always at the other end if the phone ......”

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Nov 26,2015
Minithumbup
By: 'Charlotte Blake'
Nov 26,2015
2 people found
this helpful
Rebecca was always at the other end if the phone to answer any questions I had pkus was very prompt with her replies...
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“They very quickly found me a property suited to my ......”

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Nov 21,2015
Minithumbup
By: 'Laura Heron'
Nov 21,2015
1 people found
this helpful
They very quickly found me a property suited to my needs. Kept me well informed about how references etc were going. Very helpful...
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“Joe Johnson at Choices in Horley is a credit to ......”

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Nov 20,2015
Minithumbdown
By: 'jen'
Nov 20,2015
2 people found
this helpful
Joe Johnson at Choices in Horley is a credit to the company! He was polite, nice, caring and considerate. Very capable and efficient....
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“We were very impressed with the service Choices provided us. ......”

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Nov 18,2015
Minithumbup
By: 'Brook'
Nov 18,2015
1 people found
this helpful
We were very impressed with the service Choices provided us. They were very professional and found us an appropriate tenant quickly and with no fuss. Rebecca's communication with us was excellent and she kept us up to speed with what was happening throughout the process. ...
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“Joe has been extremely helpful with first hand knowledge of ......”

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Nov 11,2015
Minithumbup
By: 'W.Young'
Nov 11,2015
1 people found
this helpful
Joe has been extremely helpful with first hand knowledge of his market. His pleasant manner makes him easy to deal with and he has been in frequent contact but not in an intrusive way....
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“Rebecca and the team were at all times professional,courteous ......”

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Oct 27,2015
Minithumbup
By: 'Susan Boad'
Oct 27,2015
2 people found
this helpful
Rebecca and the team were at all times professional,courteous and helpful .I was kept well informed and they achieved a quick let at a good price.I would definitely recommend their services Susan Boad...
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Comment on agent fees
I have had good value for money
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“i found Rebecca honest & open..Rebecca ran thru all that ......”

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Oct 24,2015
Minithumbup
By: 'Choice's'
Oct 24,2015
1 people found
this helpful
i found Rebecca honest & open..Rebecca ran thru all that Choice's would & could offer, the varying contract management levels available..the property detail was excellent & the rental agreed was spot on for the area.. Good job, thank you.....
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“Rebecca has been great from start to finish. She has ......”

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Oct 22,2015
Minithumbup
By: 'Karl'
Oct 22,2015
1 people found
this helpful
Rebecca has been great from start to finish. She has dealt with any queries promptly and been a good communicator when we had a few issues with our property. The service we've received has been outstanding and I will be recommending Choices to friends and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:45 PM 06/03/2019 by Andrew Higham

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