HouseSimple, Colchester, CO1
4.3/5, 354 reviews
85% recommended
63% sales valuation accuracy
87% sales fee satisfaction
Housesimple OnLine Estate Agents

“I sold my house recently with this online agent. We ......”

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Mar 18,2015
Minithumbup
By: 'C Ford'
Mar 18,2015
0 people found
this helpful
I sold my house recently with this online agent. We had tried to sell with a high street agent for several months but had no success. House simple was straight forward to use and saved a small fortune over the other options. A lot of the viewers were happy to be shown around by us, rather than the 'shiny suited idiots' (not my words!). So I would recommend them.
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Opening Hours
Address

Housesimple
The Octagon
Colchester
Essex
CO1 1TG
0333 331 4046

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 63% 87% £65,000 £1,650,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 2 0 0 281 24 3 4 3 24
Areas covered
  • Nationwide
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS

“A Buyer's Worst Nightmare...”

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Dec 03,2019
Minithumbdown
By: 'Jack Barmby'
Dec 03,2019
1 people found
this helpful
A buyer's worst nightmare. Under absolutely no circumstances, if at all avoidable, use this company. Their 'negotiators' are understaffed, won't call you back or discuss your position with you at the point you make an offer, and won't call you back when they make promises. ...
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“If you are thinking of using House SImple to ......”

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Nov 15,2019
Minithumbdown
By: 'Steve'
Nov 15,2019
1 people found
this helpful
If you are thinking of using House SImple to do conveyancing then DONT. They are a waste of space. The first time buyer in my chain decided to use their services to buy. It was not until week 7 that they bothered to ask for searches. ...
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“House Simpletons...”

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Nov 11,2019
Minithumbdown
By: 'Daniel Thomas'
Nov 11,2019
0 people found
this helpful
This is my first experience in buying a house and these imbeciles have made me think it might well be the last. Ultimately because of a catalogue of lies and incompetence, we have wasted a lot of money on a survey and that's about your ...
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“The absolute worse estate agent I have used i......”

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Sep 04,2019
Minithumbdown
By: 'John culshaw'
Sep 04,2019
2 people found
this helpful
The absolute worse estate agent I have used in 15 years buying selling and renting houses.constant no shows for viewings,no customer service at all,terrible attitude when making enquiries,was promised house would sold within weeks of going on the market 18 months later still ...
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By: Mrs
Nov 07, 2019
View all comments (3)
Agreed ' bad experiences reported from so many !! Phillip/Nidge everyone I speak to who has used house simple say the same - lots of viewing booked and all feels very positive to start with - but then the viewings are regularly cancelled and generally a lack of communication makes the service below par. The staff are young and appear to have no experience other than answering the phone ; whilst a high street estate agent charges you for the job in doing so they make sure they secure viewings, at ...

“HORRENDOUS. AVOID...”

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Jul 29,2019
Minithumbdown
By: 'Jill'
Jul 29,2019
1 people found
this helpful
Just called to try to book a viewing and was passed to a rude aggressive '*' who seemed only interested in getting details for their database rather than helping in any way with the enquiry I had. I had been really interested but now ...
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“Andy was fantastic...”

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Jul 23,2019
Minithumbup
By: 'Louise Machin'
Jul 23,2019
0 people found
this helpful
Andy was fantastic with our purchase, taking the time to discuss options with us and keeping us informed at every stage of the process, which was greatly appreciated....
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“Grossly inaccurate valuation...”

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Jul 17,2019
Minithumbdown
By: 'Anja Lobert'
Jul 17,2019
0 people found
this helpful
Really disappointing. The guy that came around valued my house in East Manchester at 100-120k. I wound up selling it for 163k with a different estate agency. That's just way too inaccurate a valuation, so I would not use these guys in the future....
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“All the staff were very helpful throughout es......”

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Jul 15,2019
Minithumbup
By: 'Jamie'
Jul 15,2019
0 people found
this helpful
All the staff were very helpful throughout especially Ross English who went above and beyond to make sure everything went to plan. Massive thank you to this company...
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“Seller beware! You get what you pay for! Age......”

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Jul 05,2019
Minithumbdown
By: 'Heather Pozzo'
Jul 05,2019
1 people found
this helpful
Seller beware! You get what you pay for! Agents are all young and inexperienced. Tons of mistakes made on their end, had to be chased up several times for corrections. Their measurements for the floor plan were incorrect and they wouldn't fix them, advising all ...
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“I was sceptical but......”

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Jun 25,2019
Minithumbup
By: 'Andrew Gilrose'
Jun 25,2019
1 people found
this helpful
Thought that selling my house was too good to be true but I've been pleasantly surprised by the whole experience. A few challenges with getting hold of people early on but they listened to my feedback and seemed to improve throughout the process. Happy with ...
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“Avoid like the plague!...”

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Jun 22,2019
Minithumbdown
By: 'Lauren Draper'
Jun 22,2019
1 people found
this helpful
Avoid like the plague! We listed our property with Housesimple back in January and since then we have been nothing but disappointed. They overvalued our property, were rude on calls and did nothing to try and sell the property. We eventually asked them to remove ...
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“Dreadful service...”

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May 16,2019
Minithumbdown
By: 'W McHugh'
May 16,2019
1 people found
this helpful
Even after being contacted by a 'Director of Operations' I am still no further forward. I need to have two simple questions answered. Numerous calls - no-one knows anything! Constant promises to call you back but this never happens. Come on jack call me again ...
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“NON EXISTENT HOUSE SALE...”

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May 01,2019
Minithumbdown
By: 'GINA'
May 01,2019
6 people found
this helpful
House simple are a complete waste of time. Please do not use this company ! I have been offered a cash sale for this property and because I have chosen not to use their conveyancing team there has been no progression or communication whats so ever. ...
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Comment on agent fees
CRAP
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“Chaotic!...”

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May 01,2019
Minithumbdown
By: 'Ann'
May 01,2019
1 people found
this helpful
If you're not IT savvy, then don't touch them, whether you're a vendor or a purchaser. In theory, the IT system should work but as the vendor, I had no means of emailing, writing to them or having a reliable telephone number of someone who ...
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Comment on agent fees
Good if they did what they say they will do but it's worth paying more if the agent does what they say they will do.
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“Highly recommended...”

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Apr 13,2019
Minithumbup
By: 'N Pegg'
Apr 13,2019
0 people found
this helpful
Rob Kenyon was extremely helpful, honest and efficient in progressing our valuation and marketing. Very impressed at the overall level of service....
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Comment on agent fees
Excellent very competitive, much cheaper option than the traditional high street route. The online portal is very easy to use.
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“Shambles....”

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Apr 13,2019
Minithumbdown
By: 'MD'
Apr 13,2019
6 people found
this helpful
Shambles. Everything I read about housesimple is how brilliant they are, but let me tell you from a buyers perspective it couldn't have been any different. Booking a viewing was easy and hassle free. But then once we wanted to put a bid in that's ...
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“Terrible Agent for the Buyer...”

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Apr 04,2019
Minithumbdown
By: 'acogshot'
Apr 04,2019
7 people found
this helpful
Well, the fees might be free for the seller but let me assure you, for the buyer, this estate agent is an absolute joke! It took me the best part of 3 days to sort out a viewing, only after speaking to the vendor directly as ...
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Comment on agent fees
I hear they are free. Probably explains the awful service.
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“Excellent Service!...”

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Nov 27,2018
Minithumbup
By: 'Melissa'
Nov 27,2018
4 people found
this helpful
I am very pleased with the service I received from our estate agent called Rob. He was efficient and gave us excellent advice to enable us to receive the best possible outcome for the sale of our property. I would definitely recommend Housesimple, they are ...
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Comment on agent fees
Good value for money!
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“Great...”

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Oct 22,2018
Minithumbup
By: 'CharlesF'
Oct 22,2018
0 people found
this helpful
Really pleased with our easy and straightforward the team at House Simple made my rental. It was my first time letting out my house so I appreciated Sean's help through the process....
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Comment on agent fees
Very reasonable
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“Full Marks...”

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Jul 07,2018
Minithumbup
By: 'Coffey'
Jul 07,2018
2 people found
this helpful
Full Marks, here, thanks to the Sales Progression Team, but most especially the v capable Chloe, who skilfully & professionally managed two v difficult sales for us - the second to completion. Thank you to Melissa also, who oversaw things in Chloe's absence, as if it ...
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Comment on agent fees
Good
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“Great Service...”

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Jul 05,2018
Minithumbup
By: 'Val'
Jul 05,2018
2 people found
this helpful
Everyone I dealt with was excellent especially Will Rodda, sold my property quickly despite it being a slow time of the year, have another to sell at the end of the year and will certainly use them again. Very well done!...
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Comment on agent fees
Excellent value
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“Great Service...”

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Jul 04,2018
Minithumbup
By: 'Val'
Jul 04,2018
1 people found
this helpful
Excellent service from Matthew Ling, he has gone the extra mile to help with the exchange on our new property. He has kept me informed every step of the way and I cannot fault the service he gave....
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“No estate agents, just a website...”

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May 31,2018
Minithumbdown
By: 'Angelina'
May 31,2018
7 people found
this helpful
They didn't offer us estate agents services, never sent one around or an evaluator. They didn't write a description for our property, never mind putting in effort of highlighting the best features, nothing. Our bungalow is up for sale from December 2017 and we didn't get ...
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“dreadful service...”

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May 25,2018
Minithumbdown
By: 'fed up'
May 25,2018
3 people found
this helpful
One viewing in 5 months, no sale no fee option. Poor photos, had to send my own to them. Poor marketting. As I am not in the property, I paid up front for multiple hosted viewing package (£295), as I was assured that there would be multiple ...
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Comment on agent fees
do not pay for hosted viewings unless necessary. Exthortion.
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“Terrible. Less than one star rating1. With first property: arranging ......”

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Mar 01,2018
Minithumbdown
By: 'AK'
Mar 01,2018
8 people found
this helpful
Terrible. Less than one star rating 1. With first property: arranging viewing was horrendous. have to arrange viewings online which is a good thing but their website is not well designed. Arranged a viewing for 11:30 but the vendor was notified that I will be arriving at 8...
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Comment on agent fees
BAD
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Vendor Fees

£0.
Sell your home for FREE.
No fees, no commission, no catch.
Last updated at 11/07/2019, 4:48 PM by Lizzie Berens
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Housesimple.com we make every effort to offer the best possible service so hope that you don’t have reason to complain. However, if there is something you’re not happy with, we’d like to hear from you right away so we can try to put matters right quickly and efficiently.

How to report a complaint
Stage One – Account Handler At Housesimple we pride ourselves on our customer experience, however we do understand that from time to time things do not always go to plan. In these instances we would always encourage you to speak with your Account Handler in the first instance to resolve any concerns. Our team are well trained and are on hand to support you with any situation.

Stage Two – Team Leader
If your Account Handler has been unable to resolve your complaint, we would ask that you inform us of any issues formally in writing, using one of the following channels - Email: Send us an email via our website (http://www.housesimple.com/contact-us) Post: Customer Care Department, HouseSimple.com, The Octagon, Middleborough, Colchester, Essex, CO1 1TG; We ask that all complaints are put in writing as soon as possible to allow us to investigate fully. All such complaints will be investigated fully before we respond. Our intention is to resolve your concerns within 48 hours. Sometimes it may take longer to investigate fully, and if this happens, we will let you know within three working days. The latest that you will receive a response is within 15 working days.

Stage Three – Team Manager
If you remain dissatisfied following receipt of our Stage Two response from the relevant Team Leader, you may address your concerns to the Team Manager in writing within one month of receipt. Your complaint will be acknowledged within three working days of receipt and you will be provided with a final written response from the Team Manager within 15 working days.

Stage Four– The Property Ombudsman
If you remain dissatisfied following our Stage Three response, then you may refer your complaint to the Property Ombudsman Service. We will provide you with details of how to do so in our Stage Three response, but you can also visit www.tpos.co.uk if you require further information. Please note that any such referral must be done within 6 months of our Stage Three response. Your complaint will not be considered by the Property Ombudsman Service unless we have exhausted our internal complaints procedure.
Last updated at 12:26 PM 11/11/2019 by allAgents

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