This company were obstructive, difficult to get hold of, slow to respond and took an age to complete repairs and generally unhelpful for the duration that I rented a property through them. I had to frequently highlight problems to them before anything was done. When I left the property, they tried to charge me for cleaning to the property that was not required and for repairs that they should have completed in the first place, as well as cleaning that had not been completed. I would not recommend them to anyone.
What agent could do to change your mind?
Been more proactive in dealing with queries, not been so rude and actually develop some customer service.