Mar 17,2015
Minithumbup
By: 'Fabio'
Mar 17,2015
0 people found
this helpful
Sarah did the viewing and followed the initial steps for letting and Stephen has been following every step of the renting process until the keys were in our hands. He's been answering my queries (which were a lot since I have quite clear ideas now about what need to be checked before renting) to a very good level of accuracy and promptly, unless he had some urgent matters or meetings, but Steve was always friendly and helpful, and always coming back to us both by phone or email, going the extra mile while arranging some details to help us accommodate weird timings with our end of previous tenancy --which was not through Ludlow Thompson-- and also carrying a couple of very heavy boxes during the moving. Also he goes the unnecessary extra mile by saying hello and stopping in the middle of the street whenever he sees us. Definitely much better compared to the competing agency in front of this branch with which we were renting before, and no surprises at all..... The agency fees are in line with competing agencies but we felt the service received was much better than the 2 previous agencies we had experience with. Good job Steve!
Comment on agent fees
You always wish they were cheaper, but it\'s quite in line with the rest and in a no-surprises clear way.
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ludlowthompson

172 High StreetActon Acton, London
Greater London
W3 9NN

020 8752 9988, 020 8752 9999

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