South East London & Kent, London, SE16
4.8/5, 1095 reviews
97% recommended
95% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
93% lettings fee satisfaction
Visit our website - www.alexneil.com

“Its all well and good promoting old reviews celebrating excellent ......”

Share on :
Mar 17,2015
Minithumbdown
By: 'Misled'
Mar 17,2015
3 people found
this helpful
Its all well and good promoting old reviews celebrating excellent service - HOWEVER - I was impressed with the website so popped along to the office address as listed only to find IT'S CLOSED!!! In their words, relocated to Rotherhithe. The phone number is even the same as Rotherhithe Office. They do not have a Blackheath office at all anymore. I went to the nearest SE3 agent who said that Alex Neil had moved a while ago.
Was this helpful? Yes
By: David Hatch, Director
Mar 18, 2015
Dear Misled,
I am sorry to read your review, please be assured that we have only recently combined our Blackheath office with our Rotherhithe office as we believed this would really help benefit potential sellers and Landlords within that area, due to a very high number of enquires being generated from this office, as many applicants were specifically looking outside the Rotherhithe area, within the Greenwich and Blackheath areas. Please note our website is currently being updated. I am sorry for any inconvenience caused.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Alex Neil Estate Agents
146 Lower Road
London
Greater London
SE16 2UG
020 7237 6767

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £150,000 £4,750,000
Lettings 91% 93% £490 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
152 6 474 16 171 5 234 1 26 10
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Michelle, our agent, went above and beyond to......”

Share on :
May 04,2020
Minithumbup
Michelle Holford
By: 'Gemma Jennings'
May 04,2020
1 people found
this helpful
Michelle, our agent, went above and beyond to ensure that the purchase of our first home in East Dulwich went as smoothly as possible (despite a number of challenges - Covid-19 not the least!). We're not sure it would have happened without her and we're ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 04, 2020
View all comments (1)
Dear Gemma and James, Thank you for taking the time to leave this positive endorsement of the service that you received during your dealings with us. We appreciate the feedback you have provided and that your experience was good despite the challenges you have mentioned. Please contact us again when you make your next move, we will be happy to assist. Best regards, Alex Neil Estate Agents ...

“Joao come across very professional and kind. ......”

Share on :
Mar 17,2020
Minithumbup
By: 'Gabriela'
Mar 17,2020
1 people found
this helpful
Joao come across very professional and kind. Very informative when you need any answers which is great for tenant to make instant decision. I been through lots of agency and agent I think no one can match there service. Great Job! And thank you so ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Mar 17, 2020
View all comments (1)
Dear Gabriela, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Sara come across very professional and kind. ......”

Share on :
Mar 05,2020
Minithumbup
Sara
By: 'Atel'
Mar 05,2020
1 people found
this helpful
Sara come across very professional and kind. Very informative when you need any answers which is great for tenant to make instant decision. I been through lots of agency and agent I think no one can match there service. Great Job!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Mar 05, 2020
View all comments (1)
Dear Atel, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“I had a great experience with Alex Neil Espe......”

Share on :
Feb 28,2020
Minithumbup
Sara
Tommaso
By: 'Huthi'
Feb 28,2020
1 people found
this helpful
I had a great experience with Alex Neil Especially with Sara and Tom Professional - reliable - went above and beyond to find me a great buyer!!!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 28, 2020
View all comments (1)
Dear Huthi, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“I highly recommend the agents Sara and Tommas......”

Share on :
Feb 28,2020
Minithumbup
Sara
Tommaso
By: 'Chandra Cala'
Feb 28,2020
1 people found
this helpful
I highly recommend the agents Sara and Tommaso. They were really helpful and tried really hard to find us the right property. Thank you...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 28, 2020
View all comments (1)
Dear Chandra, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Straightforward and Easy Letting Process for Tenants...”

Share on :
Feb 26,2020
Minithumbup
Tommaso
Sara
By: 'Zonna Norman'
Feb 26,2020
1 people found
this helpful
Tom and Sara have been excellent in helping my partner and I find and secure our new flat. Not only did they handle the letting process very quickly and professionally, they both are very friendly and willing to help whenever needed. A great experience with ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 26, 2020
View all comments (1)
Dear Zonna, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“She helped us a lot for the issue of the old ......”

Share on :
Feb 26,2020
Minithumbup
Sara
By: 'Giuseppe Desiato'
Feb 26,2020
1 people found
this helpful
She helped us a lot for the issue of the old landlady and she find for us a amazing house where we are living now. She is really amazing!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 26, 2020
View all comments (1)
Dear Giuseppe, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“We had a great experience working with Sara. ......”

Share on :
Feb 25,2020
Minithumbup
Sara
By: 'Tanvi Rastogi'
Feb 25,2020
1 people found
this helpful
We had a great experience working with Sara. Received quick responses to calls and questions from her. Hoping for an equally smooth stay at new apartment!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 25, 2020
View all comments (1)
Dear Tanvi Rastogi, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“I had a very good experience with Alex Neil s......”

Share on :
Jan 30,2020
Minithumbup
Tommaso
Sara
By: 'Racky'
Jan 30,2020
1 people found
this helpful
I had a very good experience with Alex Neil specially Tommaso he was always there during my property hunt and even during the process to get my offer accepted...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2020
View all comments (1)
Dear Racky, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“I sold my flat with Alex Neil and I really fi......”

Share on :
Jan 29,2020
Minithumbup
Tommaso
Sara
By: 'Susanna'
Jan 29,2020
1 people found
this helpful
I sold my flat with Alex Neil and I really find them extremely professional during the whole process. Tommaso was able to provide me a suitable buyer very quickly....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 29, 2020
View all comments (1)
Dear Susanna, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service provide from Alex Neil espe......”

Share on :
Jan 28,2020
Minithumbup
Tommaso
By: 'Margaret'
Jan 28,2020
1 people found
this helpful
Excellent service provide from Alex Neil especially Tommaso has been very helpful during all the process of selling my flat...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 28, 2020
View all comments (1)
Dear Margaret, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Big thanks to Tommaso from Alex Neil...”

Share on :
Jan 27,2020
Minithumbup
Tommaso
By: 'Sasha'
Jan 27,2020
1 people found
this helpful
Big thanks to Tommaso from Alex Neil he has been very helpful and professional during all the process of buying my house...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 28, 2020
View all comments (1)
Dear Sasha, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Sara has been so helpful throughout, constant......”

Share on :
Jan 27,2020
Minithumbup
Sara
By: 'NECATI SENOK'
Jan 27,2020
1 people found
this helpful
Sara has been so helpful throughout, constantly communicated and very productive. Worked under enourmous workload and was professional throughout. Would recommend!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 28, 2020
View all comments (1)
Dear Necati, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Sale of flat....”

Share on :
Jan 23,2020
Minithumbup
By: 'Alan Mustoe'
Jan 23,2020
1 people found
this helpful
We have been very pleased with Daniel's service in this matter in that he has been straightforward and clear and communicative. The sale has still to be completed but Daniel's work in negotiation has be very good....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 24, 2020
View all comments (1)
Dear Alan, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Daniel is an exceptional Agent! Very Profesional and Principled...”

Share on :
Jan 21,2020
Minithumbup
By: 'Souzana Theofanopoulou'
Jan 21,2020
1 people found
this helpful
Daniel is an exceptional Agent. I was desperate and very dissapointed from other agents so many years and he helped me so much with my search and I finally found a home. I recommend you get in touch with him and he will definitely found ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 21, 2020
View all comments (1)
Dear Souzana, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I would like to thank Tommaso for his time an......”

Share on :
Jan 21,2020
Minithumbup
Tommaso
By: 'Karishma CHENDRYAH'
Jan 21,2020
1 people found
this helpful
I would like to thank Tommaso for his time and consideration. My partner and I get the opportunity to have him to assist us with our property search. We are very pleased with his customer care and thanks to his delight services we found our ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 21, 2020
View all comments (1)
Dear Karishma, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara the best one...”

Share on :
Jan 20,2020
Minithumbup
Sara
By: 'Laura'
Jan 20,2020
1 people found
this helpful
Thank you Sara for helping me and my friend Francesco finding my dream property. Sara is very professional and she had a great support. Thank you so much! Laura & Francesco...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 21, 2020
View all comments (1)
Dear Laura, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil have supported me through this diff......”

Share on :
Jan 15,2020
Minithumbup
Sara
Tommaso
By: 'Linda Dawson'
Jan 15,2020
1 people found
this helpful
Alex Neil have supported me through this difficult period, when it has been clear ha this is a buyers market...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 15, 2020
View all comments (1)
Dear Linda, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Polite, professional & honest...”

Share on :
Jan 14,2020
Minithumbup
By: 'Dr Wisam Al-Faiadh'
Jan 14,2020
1 people found
this helpful
Dan was great from the start, he called me out of his work hours to confirm my interest in the property and promptly arranged a viewing. Being a busy Doctor, he completely understood my work schedule and catered to it. He professional, polite & punctual and ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 15, 2020
View all comments (1)
Dear Dr Wisam Al-Faiadh Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I have dealt with Sara at Alex Neil. Couldn'......”

Share on :
Jan 13,2020
Minithumbup
Sara
By: 'Mara'
Jan 13,2020
1 people found
this helpful
I have dealt with Sara at Alex Neil. Couldn't have ask for better service from start to finish of the sale. I will definitely come back to you in the future.....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 13, 2020
View all comments (1)
Dear Mara, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Sara has helped me with my house hunting in a......”

Share on :
Jan 13,2020
Minithumbup
Sara
By: 'Mihel Roni'
Jan 13,2020
1 people found
this helpful
Sara has helped me with my house hunting in a very effective way. Understood the requirements and all the suggestions were perfectly suited. Will definitely recommend you...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 13, 2020
View all comments (1)
Dear Mihel Roni, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I would like to thanks Sara for her great sup......”

Share on :
Jan 11,2020
Minithumbup
Sara
By: 'Lukasz Tauni'
Jan 11,2020
1 people found
this helpful
I would like to thanks Sara for her great support. She helped me to find a great property and I will definitely come back to you in the future.....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 13, 2020
View all comments (1)
Dear Lukasz Tauni, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara went out of her way to help us in search......”

Share on :
Dec 30,2019
Minithumbup
Sara
By: 'Dora Giulli'
Dec 30,2019
1 people found
this helpful
Sara went out of her way to help us in searching for a property to buy in Rotherhithe. I felt she understood what I was looking for and was extremely professional in every way. Very happy...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 02, 2020
View all comments (1)
Dear Dora, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Very professional, helpful with the procedure......”

Share on :
Dec 30,2019
Minithumbup
By: 'franck colomb'
Dec 30,2019
1 people found
this helpful
Very professional, helpful with the procedure. we had many viewings and sold our flat very quick. Would recommend to any seller....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 02, 2020
View all comments (1)
Dear Franck, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Dealt with Sara and Tom from Alex Neil in Low......”

Share on :
Dec 29,2019
Minithumbup
Sara
Tommaso
By: 'Ronald T'
Dec 29,2019
1 people found
this helpful
Dealt with Sara and Tom from Alex Neil in Lower road Great service and great team Will definitely recommend you to anyone !!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 02, 2020
View all comments (1)
Dear Ronald, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo Congedo
(116)
Staff picture Lucia
(22)
Staff picture Sara
(243)
Staff picture Rebecca
(70)
Staff picture Tommaso
(64)
Staff picture Michelle Holford
(20)
Staff picture Lauren
(1)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:39 AM 01/10/2019 by allAgents

As Seen On

Get in touch with

Alex Neil Estate Agents

Branch - South East London & Kent, London, SE16