Martin & Co
Basingstoke, RG21
4.3/5, 131 reviews
83% recommended
88% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
88% lettings fee satisfaction

“I'm lucky that my experience isn't as bad as some ......”

Share on :
Mar 17,2015
Minithumbdown
By: 'Kate'
Mar 17,2015
3 people found
this helpful
I'm lucky that my experience isn't as bad as some on here however Martin & Co Basingstoke's customer service is truly appalling. I moved in with my partner in September last year He had lived in the property for a few years prior to this. It was not managed by Martin & Co however he found the property through them. As I work in the industry I was checking all his paperwork was in place and he had everything he needed. I realised he didn't have his deposit ID so contacted Martin and Co to get this. Needless to say a week passed and I didn't hear anything from Martin & Co however I did get a phone call from my Landlord saying Martin & Co have told me you're leaving, why didn't you tell me?!. At no point did I say to Martin & Co we were vacating, we weren't and aren't but the fact that they are more concerned with money than customer service caused a huge problem between our Landlord and ourselves. The silver lining to this is that when we do come to vacate there is no way our Landlord will use them to find another Tenant.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Martin & Co
26 London Street
Basingstoke
Hampshire
RG21 7PG
01256 859960

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 100% £136,000 £680,900
Lettings 94% 88% £500 £1,999
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
52 3 35 15 17 0 4 0 1 4
Areas covered
  • RG21
  • RG27
  • RG29
  • RG22
  • RG28
  • RG23
  • RG24
  • RG25
  • RG26
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA DPS
Latest Properties

No Properties

“I used Martin & Co to rent my flat recently to rent out my flat....”

Share on :
May 23,2020
Minithumbup
By: 'Fiorella Smith'
May 23,2020
0 people found
this helpful
I used Martin & Co to rent my flat recently. They were extremely efficient and helpful. Communication via phone or email was easy and they replied to emails quickly. Their video viewings were fantastic. I went for the fully managed service, which was good value for ...
read full review
Was this helpful? Yes

“We have been using the services of Martin & C......”

Share on :
May 23,2020
Minithumbup
Andrew
Lindsey
By: 'Yvette'
May 23,2020
0 people found
this helpful
We have been using the services of Martin & Co for a number of years. They continue to be helpful, efficient and informative on all related matters with the letting of our properties. Despite the current difficult circumstances due to Covid-19 they have maintained contact throughout ...
read full review
Was this helpful? Yes

“Excellent service....”

Share on :
May 23,2020
Minithumbup
Andrew
By: 'Ann Knight'
May 23,2020
0 people found
this helpful
Excellent service. Martin & Co very quickly found us a tenant for our flat. It was a rental flat that we had put up for sale with Martin & Co. When Covid-19 struck the selling market appeared to dry up so we decided to re-let....
read full review
Was this helpful? Yes

“Despite the extremely difficult circumstances......”

Share on :
May 20,2020
Minithumbup
By: 'Alan'
May 20,2020
0 people found
this helpful
Despite the extremely difficult circumstances brought on by Covid 19, the staff at Martin & Co found a tenant for our property and arranged everything professionally and efficiently. Everyone has been friendly and helpful throughout the process and we have felt supported all the way; a really ...
read full review
Was this helpful? Yes

“Very impressed with the service I have receiv......”

Share on :
May 16,2020
Minithumbup
By: 'Tony Kingham'
May 16,2020
0 people found
this helpful
Very impressed with the service I have received so far. For personal reasons I needed to move in a hurry. Andrew was able to accommodate my needs and the whole process was a dream from start to finish. Everyone I have dealt with at Martin&...
read full review
Was this helpful? Yes

“We had a time critical need for a new rental property....”

Share on :
Apr 28,2020
Minithumbup
Andrew
By: 'Neil Cockburn'
Apr 28,2020
0 people found
this helpful
We had a time critical need for a new rental property for our son. Typically, he'd left everything to the last minute running up to the end of current tenancy . We noticed a couple of properties available on the Martin & Co website that interested us. ...
read full review
Was this helpful? Yes

“Professional with good communication...”

Share on :
Apr 03,2020
Minithumbup
Andrew
Lindsey
By: 'Helene Haigh'
Apr 03,2020
0 people found
this helpful
Andrew and Lindsey were professional and courteous and very speedy in all our communications either by phone or email. We had a bit of a rocky road with finding the right purchaser but with their persistence and guidance got there in the end. They instilled ...
read full review
Was this helpful? Yes

“I had an excellent experience with Martin and Co...”

Share on :
Feb 06,2020
Minithumbup
By: 'dharmendra singhal'
Feb 06,2020
0 people found
this helpful
I had an excellent experience with Mica and other people at the property management and they have helped me at every step....
read full review
Was this helpful? Yes

“Lindsay and colleagues were very helpful and ......”

Share on :
Jan 24,2020
Minithumbup
By: 'Baba Row'
Jan 24,2020
0 people found
this helpful
Lindsay and colleagues were very helpful and professional all through the period of looking for a property, viewing the property, etc. Thank you for your kind assistance and best wishes in your endeavours....
read full review
Was this helpful? Yes

“House Sale Process: Professional from start to conclusion...”

Share on :
Dec 13,2019
Minithumbup
Andrew
By: 'Maurice Gumpright'
Dec 13,2019
1 people found
this helpful
I don’t often write a review but want to make an exception in the case of Martin & Co and in particular the Sales Manager Andrew Sheldon. We had a difficult house to sell as we had made many amendments and major alterations to the ...
read full review
Was this helpful? Yes

“Martins were very easy to deal with and profe......”

Share on :
Dec 08,2019
Minithumbup
Andrew
Lindsey
By: 'edward muir'
Dec 08,2019
0 people found
this helpful
Martins were very easy to deal with and professional throughout. I like it when an agent is proactive and just gets on with finding a tenant so the Landlord does not have any concerns. Great work....
read full review
Was this helpful? Yes

“Lindsey and colleagues have been so helpful h......”

Share on :
Dec 07,2019
Minithumbup
By: 'Jamie Joel'
Dec 07,2019
1 people found
this helpful
Lindsey and colleagues have been so helpful helped us at every turn and would like to thankyou for everything the best estate agents around...
read full review
Was this helpful? Yes

“Mica and Andrew and indeed all the staff at t......”

Share on :
Dec 07,2019
Minithumbup
By: 'Paul savine'
Dec 07,2019
0 people found
this helpful
Mica and Andrew and indeed all the staff at the Basingstoke office have always been prompt and pleasant over the years that we have dealt with them, and long may it continue...
read full review
Was this helpful? Yes

“Excellent service from start to finish. Andre......”

Share on :
Nov 24,2019
Minithumbup
Andrew
Lindsey
By: 'Abdelrahim Mohamed'
Nov 24,2019
1 people found
this helpful
Excellent service from start to finish. Andrew and his team are very knowledgable and have a wealth of experience about the local market. Very honest advise from Andrew regarding who to target, and how to prepare the property. Also a professional service from Lindsey in ...
read full review
Was this helpful? Yes

“The expertise and prompt advice was extremely......”

Share on :
Nov 20,2019
Minithumbup
By: 'Sonia James'
Nov 20,2019
0 people found
this helpful
The expertise and prompt advice was extremely helpful as first time landlords. The communication throughout the process was prompt and polite. We particularly liked the feedback provided after viewings....
read full review
Was this helpful? Yes

“Excellent service from the first day.Smooth c......”

Share on :
Nov 13,2019
Minithumbup
By: 'Zoltan Tanacs'
Nov 13,2019
0 people found
this helpful
Excellent service from the first day.Smooth communication,kind understanding,quick help in every segment of the renting procedure.I really recommend Martin and Co Basingstoke to everybody....
read full review
Was this helpful? Yes

“A highly creditable and professional lettings......”

Share on :
Oct 23,2019
Minithumbup
Andrew
Lindsey
By: 'Raj Mehta'
Oct 23,2019
1 people found
this helpful
A highly creditable and professional lettings team, who found us good tenants promptly without any fuss or issues. The communication and follow was better than the industry standard....
read full review
Was this helpful? Yes

“Andrew at Martin and co did a superb job from......”

Share on :
Sep 20,2019
Minithumbup
By: 'Maxine Charsley'
Sep 20,2019
0 people found
this helpful
Andrew at Martin and co did a superb job from start to finish. He gave me excellent and helpful advice which I had not thought of myself and having taken this advice and just making a few small changes to spruce up my house it ...
read full review
Was this helpful? Yes

“Martin & Co. provided an exceptional service ......”

Share on :
Sep 04,2019
Minithumbup
Andrew
Lindsey
By: 'Colette Vonka'
Sep 04,2019
0 people found
this helpful
Martin & Co. provided an exceptional service from beginning to end. Andrew, Lindsey and Abi provided a seamless service and ensured our property secured an excellent new tenant in a swift timeframe. All team members were polite and efficient at all times. Nothing was too much ...
read full review
Was this helpful? Yes

“I have been with Martin and Co for the last 2......”

Share on :
Aug 09,2019
Minithumbup
By: 'Sian-marie Evans'
Aug 09,2019
0 people found
this helpful
I have been with Martin and Co for the last 2 years. I recently moved to another place and the transition was very smooth. Staff are really helpful. Petra does the 3 month inspection and she is so lovely. I have also conversed with Mica, Chloe and ...
read full review
Was this helpful? Yes

“Andrew provided a very professional service, ......”

Share on :
Aug 09,2019
Minithumbup
By: 'Jean Fisher'
Aug 09,2019
0 people found
this helpful
Andrew provided a very professional service, was extremely knowledgeable and helpful enough to accommodate an additional visit to check the property before purchase. He was polite, punctual and reliable at all times. He returned my calls and answered my emails but was never pushy and ...
read full review
Was this helpful? Yes

“Great Service! - Strongly Recommend...”

Share on :
Jul 22,2019
Minithumbup
By: 'Stuart Hasking'
Jul 22,2019
1 people found
this helpful
Great Service! - Recommend Our family has used Martins (Basingstoke) for three property transactions in the last 18 months. The service has been professional, courteous, efficient and effective. We've used them before, will use them again, and recommend them unconditionally and without hesitation. A great team!...
read full review
Was this helpful? Yes

“Great communication and professional service!...”

Share on :
Apr 04,2019
Minithumbup
By: 'Katherine and Tom'
Apr 04,2019
1 people found
this helpful
Thank you Martin and Co Basingstoke Team for all your help and professionalism. Although we have only been tenants for just over a month, we could not appreciate more your help, engagement and hands-on approach. Special thanks to Mica, Petra and Lindsey who, so far, ...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“Great communication and professional service!...”

Share on :
Apr 04,2019
Minithumbup
By: 'Katherine and Tom'
Apr 04,2019
0 people found
this helpful
Thank you Martin and Co Basingstoke Team for all your help and professionalism. Although we have only been tenants for just over a month, we could not appreciate more your help, engagement and hands-on approach. Special thanks to Mica, Petra and Lindsey who, so far, ...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“Landlord...”

Share on :
Mar 21,2019
Minithumbup
Andrew
Lindsey
By: 'Yang'
Mar 21,2019
0 people found
this helpful
Very professional service! We really love it.Thanks Andrew, Lindsey and all the admin teams of Martin &Co.company Basingstoke....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Tenant...”

Share on :
Mar 19,2019
Minithumbup
Andrew
By: 'Rebecca'
Mar 19,2019
1 people found
this helpful
Rented a property through Martin & Co for approx 6 years without any cause for concern. Issues relating to the property were always dealt with efficiently. I always recommend Martin & Co to friends who are looking to become a tenant or a landlord....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Thank you!...”

Share on :
Mar 16,2019
Minithumbup
Andrew
By: 'Jan & Fiona'
Mar 16,2019
0 people found
this helpful
A big thank you to Mike Shelton for handling our purchase so well, at times it wasn't easy and Mike guided us through the minefield! All the team were very professional and we were very happy with the service we received....
read full review
Comment on agent fees
N/A - purchasing only
Was this helpful? Yes

“Very helpful and professional!...”

Share on :
Mar 12,2019
Minithumbup
Andrew
By: 'Lucy Dai'
Mar 12,2019
2 people found
this helpful
My husband and I have used Martin & Co to rent our two flats in Basingstoke for a couple of years. All staff in Basingstoke are very helpful and professional. Lindsey has found us good new tenant. Mica and Abi have been extremely helpful in arranging ...
read full review
Comment on agent fees
Reasonable fee
Was this helpful? Yes
By: Yang
Mar 20, 2019
View all comments (2)
Mar 13, 2019 nVery professional service! We love it.Thanks for all teams of Martin &Co.company Basingstoke. ...

“New Landlord...”

Share on :
Mar 09,2019
Minithumbup
By: 'cautiousblue'
Mar 09,2019
1 people found
this helpful
Just recently switched management agents for our BTL in the Basingstoke area. They let it within a week, the property having been empty for 2 months. So far so good, am very pleased I switched agents....
read full review
Comment on agent fees
good
Was this helpful? Yes

“Landlord rental and sale...”

Share on :
Jan 31,2019
Minithumbup
Andrew
By: 'Hazel Andersin'
Jan 31,2019
2 people found
this helpful
Andrew Sheldon and his team looked after my property rental for many years and also sold the property on my behalf. He and his team are reliable and courteous, helpful and efficient. A big thank you to his team who were always understanding and helpful ...
read full review
Comment on agent fees
Reasonable fees charged
Was this helpful? Yes
Staff picture Andrew
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:50 PM 19/08/2019 by allAgents

Awards won by Martin & Co, Basingstoke RG21 7PG


As Seen On

Find the Best Agent to
Sell or Rent Your Home