Romans
Reading, RG1
2.4/5, 45 reviews
42% recommended
33% sales valuation accuracy
67% sales fee satisfaction
40% lettings valuation accuracy
17% lettings fee satisfaction

“The estate agents are the worst I have come across ......”

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Mar 17,2015
Minithumbdown
By: 'Mrs A'
Mar 17,2015
10 people found
this helpful
The estate agents are the worst I have come across in a very long time. Neil Burton was the first member of this disastrous team that I dealt with. He came over to my property and gave it the big talk and that he could do wonders and get me a great price on my house and gave it the big sales pitch. My house did not need to be advertised on their website and it could have been sold by anyone as a house really sells itself. What isit that agents actually do? Yes, just put it on their website and wait for potential buyers to contact them. He was all talk and managed to persuade me into paying a 1.75% fee which is ridiculous for selling a house under £300,000 as average fees around Reading are 1%. He was very difficult to get hold of. He said that he had over 25buyers in his list that were searching a property like mine but then struggled to get 3 people to the open day. They are all liars in this company.

My second dealing was with Bernadette, she was like a dragon. Always working for thethe buyer and not working for the seller (myself, who was actually paying her). A price got offered on my property and she came back with saying that she was nervous to ask for more money. If I say I want more money than your job is to go back to ask for more money. Why do you think it is okay to bully me into accepting a price which is exactly what they did. The reason I continued is because I found my dream house and I did not want to lose it but they forced me into selling my house too cheap.

A house two doors away from mine sold for £15,000 more and the condition was nowhere near as well maintained as my property.

I just want to express that the overall service that this group offer is not great. They are money hungry and want to make as much money as possible like all businesses do otherwise how would they be succesful, but other businesses do not go out of their way to distress a customer and take as much from them as possible. Other companies offer good customer service in return for the fee that they are paid. Romans just want confirmation that you have signed an agreement and then they do not care how they treat you.
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Opening Hours
Address

Romans
33-34 Market Place
Reading
Berkshire
RG1 2DE
0118 953 8710

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 67% £175,000 £270,000
Lettings 40% 17% £743 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 6 10 16 2 2 2 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“They got me a tenant, but apart from that I e......”

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Feb 19,2020
Minithumbdown
By: 'Neil Elvish'
Feb 19,2020
0 people found
this helpful
They got me a tenant, but apart from that I experienced poor admin and mistakes at viewing stage and throughout the whole set up. I would not recommend Roman's and certainly will look to use another agency when my current one expires with them...
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“Upset...”

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Aug 07,2019
Minithumbdown
By: 'Disappointed'
Aug 07,2019
1 people found
this helpful
A one in a lifetime experience. Stratospheric fees, hidden costs, forced insurance, intrusive unnecessary checks. A company to avoid if at all possible. High pressure to get the "holding deposit" paid then the all the other shenanigans begin....
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Comment on agent fees
extremely high
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“I have rented a property from Romans Estate Agents from ......”

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Dec 02,2017
Minithumbup
By: 'Joanne'
Dec 02,2017
12 people found
this helpful
I have rented a property from Romans Estate Agents from February 2017 till October 2017. I had just moved from Holland, found myself a permanent job, but still had to pay 5 months upfront, as was new in the country. So I did use all my savings to ...
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Comment on agent fees
Very bad, never again.
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“This company is rude and only cares about how to ......”

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Nov 21,2017
Minithumbdown
By: 'Vivian'
Nov 21,2017
10 people found
this helpful
This company is rude and only cares about how to get more money from you. Never take correct process or action to solve your problem but only keep calling you when they want mon from you. Will never have any business with them...
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“Worst estate agents I have ever used. Very poor customer ......”

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Nov 12,2017
Minithumbdown
By: 'AVOID AT ALL COSTS'
Nov 12,2017
9 people found
this helpful
Worst estate agents I have ever used. Very poor customer service and organisation, the only time they do a good job is when there is an opportunity to make money for themselves. AVOID....
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Comment on agent fees
Very high for the level of proficiency
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“This is the worst agency I have ever dealt with.......”

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Nov 06,2017
Minithumbdown
By: 'Daphne'
Nov 06,2017
8 people found
this helpful
This is the worst agency I have ever dealt with. Our estate agency was really slow at picking important issues up and providing a resolution. In particular issues such as excessive mould in the house or broken windows during the winter. Issues like that took ...
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Comment on agent fees
Waste of money.
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“This is the poorest service we never had, read all ......”

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Sep 07,2017
Minithumbdown
By: '8 StJames'
Sep 07,2017
7 people found
this helpful
This is the poorest service we never had, read all these comment, be careful when you use them. Our contract ends in April 2017 but we have emailed, called many times to chase our deposit, it looks like no one is working there, no reply at ...
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Comment on agent fees
very bed
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“Romans are the worst agents I have experienced as a ......”

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Jul 07,2017
Minithumbdown
By: 'Roy S'
Jul 07,2017
10 people found
this helpful
Romans are the worst agents I have experienced as a landlord. Every email or phone call to them has to be followed up as they never reply promptly or within a reasonable period. They show no client relationship skills. Basically provide a pathetic service from ...
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Comment on agent fees
Average fees but should be discounted given the terrible service.
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“Romans is the absolute worst letting agent I ever had ......”

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Jun 09,2017
Minithumbdown
By: 'Maria'
Jun 09,2017
12 people found
this helpful
Romans is the absolute worst letting agent I ever had the misfortune in renting from. Not only are they hideously expensive with extortionate fees for every little thing, they are incredibly unprofessional and do not care for neither tenants nor landlords as long as there ...
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Comment on agent fees
The fees are horrendous. about £750 in initial fees for 2 people renting, referencing fees, fees for absolutely every little thing. Horrible. No other agent in the area charges this much.
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“As a landlord Romans are the worst I have every ......”

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May 03,2017
Minithumbdown
By: 'Unhappy landlord'
May 03,2017
6 people found
this helpful
As a landlord Romans are the worst I have every had to deal with. They do not care about the landlord or the tenants and only seem interested in how much money they can get out of you. Their communication is terrible, I felt I ...
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Comment on agent fees
For the fees they take, the level of service should be a lot better.
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“I have rented a property with Karen as our Prop. ......”

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Apr 30,2017
Minithumbup
By: 'Oliver H'
Apr 30,2017
0 people found
this helpful
I have rented a property with Karen as our Prop. manager and I am pleased to say I have found Karen very professional and friendly from day one. She was able to resolve any property matters very quickly, putting us at ease that things were ...
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Comment on agent fees
good
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“I was tenant with 5 Romans for five years . Initially their ......”

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Mar 22,2017
Minithumbdown
By: 'Harry'
Mar 22,2017
8 people found
this helpful
I was tenant with 5 Romans for five years . Initially their property management service was good. But later on Karen Campbell become our property Manager. She is rude, incompetent and irresponsible. She never visited our property and call herself our 'property manager. It was horrible time ...
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Comment on agent fees
If you loose your copy of contract they charge £38 to give you another copy. They will rip you off when you will leave their property
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“Romans are the worst agents in Reading to deal with. ......”

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Jan 17,2017
Minithumbup
By: 'Ankan'
Jan 17,2017
6 people found
this helpful
Romans are the worst agents in Reading to deal with. They not only charge the highest amount of fees for properties, but also the maintenance service sis abysmal. I lived in a property in Kennet Island without a boiler for 4 months and they did nothing ...
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Comment on agent fees
Too high, unreasonable
Attachments

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“Worst lettings service I've ever received. 'Andrew frost' or something ......”

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Dec 09,2016
Minithumbdown
By: 'Angrycustomer'
Dec 09,2016
6 people found
this helpful
Worst lettings service I've ever received. 'Andrew frost' or something they never say the surname clearly. He promised to send a pro forma over to me 3 days ago worth £850.00. Still heard nothing back. I moved out my property nearly a month ago and all they ...
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Comment on agent fees
Extortionate.
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“Useless, beyond difficult. Unable to keep to confirmed appointments. Took ......”

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Sep 19,2016
Minithumbdown
By: 'Avoid Romans'
Sep 19,2016
5 people found
this helpful
Useless, beyond difficult. Unable to keep to confirmed appointments. Took the holding fee then did nothing to get references for 2 weeks. Almost failed referencing as my previous landlord was out of the country. They had no contingency. Was resolved, 2 days before move in. By me. ...
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Comment on agent fees
Awful. After receiving quite without tax, paid and then was chased for payment. Also paid for referencing, then did it all myself.
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“I stay in 27 Riverside House Reading. Initially I had a ......”

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Jun 20,2016
Minithumbdown
By: 'Sanju'
Jun 20,2016
5 people found
this helpful
I stay in 27 Riverside House Reading. Initially I had a wonderful experience with Romans when I took the house a month back on let. Excellent service from Donna, Samantha. But the after sale services have been horrible. Its more than a month now & the hob ...
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“I had rented a flat through Romans Reading. At the ......”

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Jun 10,2016
Minithumbdown
By: 'Imti'
Jun 10,2016
5 people found
this helpful
I had rented a flat through Romans Reading. At the end of tenancy, there were some stains on the carpet. I got them professionally cleaned and the stains lightened. They said they were not happy with the cleaning and got them cleaned again. But still ...
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What agent could do to change your mind?
Agency fees is ridiculously high.
Attached Filesnbsp;
Comment on agent fees
Agency fees is ridiculously high.
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“Mr. Suleiman is very cooperative and dedicated to his work. ......”

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May 11,2016
Minithumbup
By: 'Shamsa'
May 11,2016
0 people found
this helpful
Mr. Suleiman is very cooperative and dedicated to his work. He is very helpful and understanding. He managed to show me the flat that meets my requirement from the first review. I am very thankful to him and to Romans....
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Comment on agent fees
Fees are reasonable.
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“We were really please with the support we were given ......”

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Mar 15,2016
Minithumbup
By: 'Poonam'
Mar 15,2016
4 people found
this helpful
We were really please with the support we were given from Romans regarding the Sale of our property. We could contact the Agent any time. We also got our mortgage through Romans. Big thank you to Manasi Dave for recommending Romans to us....
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Comment on agent fees
Agent's fees were reasonable.
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“I don't know what the Romans experience is like as ......”

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Nov 10,2015
Minithumbdown
By: 'An irritated landlord'
Nov 10,2015
7 people found
this helpful
I don't know what the Romans experience is like as a tenant but from a landlord's point of view, it is dismal, especially given the high fees they charge. If you live in the area, I would recommend managing it yourself; everything will be done ...
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What agent could do to change your mind?
Return my phone calls or e-mails Supervise subcontractors Avoid lying to me Give me the rent money
Attached Filesnbsp;
Comment on agent fees
If the agent were good the fee would be expensive. They are not good; the fee is disgusting.
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“Romans are apparently the height of incompetency, with the added ......”

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Sep 28,2015
Minithumbdown
By: 'Disgustedtenant'
Sep 28,2015
11 people found
this helpful
Romans are apparently the height of incompetency, with the added bonus of being expensive alongside it. Throughout the process of becoming a tenant I was not informed of the inventory meeting I was supposed to attend until the day before, when I was out of ...
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What agent could do to change your mind?
Actually respond to my emails Send me the appropriate legal documentation Be remotely informative when we have contact Potentially be pleasant to speak to instead of rude
Attached Filesnbsp;
Comment on agent fees
If I pay someone for a service I expect them to actually provide a service.
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“The estate agents are the worst I have come across ......”

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Mar 17,2015
Minithumbdown
By: 'Mrs A'
Mar 17,2015
10 people found
this helpful
The estate agents are the worst I have come across in a very long time. Neil Burton was the first member of this disastrous team that I dealt with. He came over to my property and gave it the big talk and that he could ...
read full review
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“Terrible. Fees are ridiculous. Absolute cowboys. Terrible service received as ......”

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Feb 23,2015
Minithumbdown
By: 'Frustratedtenant'
Feb 23,2015
8 people found
this helpful
Terrible. Fees are ridiculous. Absolute cowboys. Terrible service received as a tenant through a fully managed contract - not even sure what the landlord was paying Romans to do. On contract renewal they will get any money possible out of you. On termination of contract ...
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Comment on agent fees
Extortionate. Especially vs competition
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“I was selling and wanted to buy through romans as ......”

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Nov 13,2014
Minithumbdown
By: 'Mahmood'
Nov 13,2014
4 people found
this helpful
I was selling and wanted to buy through romans as to why I choose them but what they put me through was very bad customer service we had a for sale board up they put a sold board up within a week when my property ...
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What agent could do to change your mind?
At least have rang us as are contract agreement was coming to an end to discuss the matter further try and put them selves in there shoes for better customer service!!!
Attached Filesnbsp;
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By: jon
Nov 17, 2014
View all comments (2)
Thank you for bringing your concerns to me over the marketing of your home. Customer service is always very important to us a s a company and now we have been able to resolve your issues pleased you have decided to instruct us for a futher 6 weeks to sell your home. Your ongoing business is very appreciated. Regards Jon Roberts, Director, Residential Sales. ...

“Arrogant, rude, the epitome of the old style estate agent ......”

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Sep 03,2014
Minithumbdown
By: 'Bucko'
Sep 03,2014
9 people found
this helpful
Arrogant, rude, the epitome of the old style estate agent that used to be a joke. I wouldnt go anywhere this lot (Romans) again. Oh yes, and they dont tell you the full info you need either - nice eh?...
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By: Jon
Oct 03, 2014
View all comments (1)
I am very sorry to read your comments regarding my Reading office. Please contact me directly on 0118 9538701 as I would like to meet you in person and discuss your situation further. Customer service is very important and I am always happy to learn from any genuine mistakes we may have made. Jon Roberts, Director, Residential Sales. ...

“I have just finished my tenancy for personal reason, my ......”

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Jun 20,2014
Minithumbdown
By: 'Dexter25'
Jun 20,2014
8 people found
this helpful
I have just finished my tenancy for personal reason, my relationship with the landlord is fantastic. Romans however are the most unprofessional, un organised estate agents i have ever dealt with. I set some rules for our visits to be after 5.30 and any time at ...
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What agent could do to change your mind?
Romans (at least in the whole Berkshire area) need to have a re-structure of their sales teams. They all have no consideration for either the prospects/clients time or privacy, they re-book/cancel viewings as it suits them best, they book to many appointments in for one day and don't have time for others. They are rude and pushy on the phone (unless its time to put in your credit card details). Get back to basics, simple simple simple - 1) "how to treat your clients/prospects" - 2) how to manage your time effectively.
Attached Filesnbsp;
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By: cstevenson
Jun 23, 2014
View all comments (1)
Thank you for taking the time to leave feedback. I am obviously disappointed to read of your experience with us and would welcome the opportunity to discuss this further with you. Please contact me on 01189 538 730. Kind regards, Carl Stevenson Senior Lettings Manager ...

“We're selling our property with Romans, and we find their ......”

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Apr 05,2014
Minithumbdown
By: 'unhappy seller'
Apr 05,2014
7 people found
this helpful
We're selling our property with Romans, and we find their service is terrible. During the valuation process, they didn't give us much advice on the property price; they just wanted to get us in. We have to reduce the price twice later. Our contact person ...
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What agent could do to change your mind?
We think an independent state agent may provide better services than big chain companies. They need to give us professional advice and regular updates. They should be able to give more personalised services. We definitely wouldn't recommend Romans to anyone.
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“Our tenancy has been a nightmare since it started more ......”

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Apr 04,2014
Minithumbdown
By: 'Radwa'
Apr 04,2014
11 people found
this helpful
Our tenancy has been a nightmare since it started more than 2 weeks ago. Initially, there were two other people viewing the property with me and the Roman's employee was in a hurry as usual so the prospective tenants hardly to get see much in the ...
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By: CStevenson
Apr 17, 2014
View all comments (1)
Thank you for taking the time to leave feedback. I would really like the opportunity to talk to you regarding your experience. If you could contact me on 01189 538 730. Kind regards. Carl Stevenson Senior Lettings Manager ...

“Worst customer service..lack of communication between tenants and landlord. ......”

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Mar 02,2014
Minithumbdown
By: 'totally unsatisfied never 2 use romans'
Mar 02,2014
4 people found
this helpful
Worst customer service..lack of communication between tenants and landlord. We had given a notice 2 our current property landlord trusting the Romans on moving into the new prop-to be told the next day that the property was gone! the only response we got from the ...
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What agent could do to change your mind?
absolutely useless....
Attached Filesnbsp;
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By: CStevenson
Mar 21, 2014
View all comments (1)
Thank you for your feedback. I would appreciate the opportunity to find out more about your experience as this is not something we would see to be acceptable. Please contact me on 01189 538 730. Carl Stevenson Senior Lettings Manager ...

“As usual, Romans perform terribly...Having dealt with Romans as ......”

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Oct 15,2013
Minithumbdown
By: 'Paul'
Oct 15,2013
4 people found
this helpful
As usual, Romans perform terribly... Having dealt with Romans as a letting agent for an apartment, and being hugely disappointed with the quality of their service, knowledge of their staff, and general incompetence about four years ago, when we saw that they were the agent ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Romans, Reading RG1 2DE


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