Fulfords
Exeter, EX1
1/5, 13 reviews
0% recommended
50% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction

“Avoid like a plague ridden rat! Believe all the other ......”

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Mar 16,2015
Minithumbdown
By: 'saffal'
Mar 16,2015
9 people found
this helpful
Avoid like a plague ridden rat! Believe all the other reviews you read about this branch of Fulfords. They are absolutely terrible at their job and often not particularly pleasant as people. I was in the process of buying a property through them and like others was gazumped before we could purchase the property but after we had paid almost £500 for an effectively useless survey. Even before we bought the property we knew they weren't up to much - they failed to turn up for the first appointment without the courtesy of a phone call. Anyway we fell in love with the property and made an offer which was accepted. We were then made to go in to see Fulfords so they could verify we had funds! Explained that I already had a mortgage lined up so we surely didn't need to do this. They insisted we did. I agreed on the understanding that they wouldn't try to sell me any mortgages which they assured me they wouldn't do. Once in branch I had to sit through a tedious sales pitch from their mortgage advisor, who looked about 18, who desperately tried to get me to sign up to a mortgage through them. Repeatedly said no. After about 45 minutes I think he got the message. We then paid for the survey and it was carried out. We were then just in the process of waiting for the searches to come back from the local council when my solicitor - not Fulfords - rang me to say that there were other buyers in the picture and they had been there all along and were ready to move very quickly. Long story short we lost the house. When we asked Fulfords for a response their explanation was - oh well that's the property market. At no point were we told that there were other people also looking to buy the property and when it all came to light Fulfords response was to effectively tell us to get over it and go away. I then went through the complaints procedure which Countrywide turned down - obviously. So I went to the ombudsman who upheld my complaint and made Fulfords return the money we had spent on the survey. Moral of the story - these people are a mixture of incompetent, unhelpful, uninterested, unethical, unfriendly and pushy. Whether you want to buy or sell, rent or let avoid them like the plague. It's also worth noting that when I told my estate agent clients the problems I had had with an estate agent in Exeter, without telling them who I had problems with they all - and that's eight local estate agents - guessed that it would be Fulfords.
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Opening Hours
Address

Fulfords
Feltrim House, 4 Paris Street
Exeter
Devon
EX1 1GA
01392 308489

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 67% £235,000 £247,500
Lettings 100% 33% £850 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 4 0 1 0 2 0 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Useless...”

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Nov 05,2018
Minithumbdown
By: 'Lee'
Nov 05,2018
3 people found
this helpful
We have let a property managed by Fulfords for three years. They lied about having the property redecorated before we moved in, and every issue we've had has been dealt with in an arrogant, unhelpful manner. Their follow-through is poor, they fail to follow instructions, ...
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“Terrible...”

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Jun 27,2018
Minithumbdown
By: 'Living'
Jun 27,2018
1 people found
this helpful
I am an owner of a 3 bed house and I used FULFORDS Exeter for full management. They signed up 3 overseas students. They took only 6 months upfront for a 1 year rental and no guarantor which I discovered 6 months later. All the other agents say they would ...
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Comment on agent fees
Reasonable
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“Not sure which Branch in Exeter but bizarre service from ......”

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Oct 21,2016
Minithumbdown
By: 'Chris'
Oct 21,2016
6 people found
this helpful
Not sure which Branch in Exeter but bizarre service from one of their selling agents. I viewed a property and expressed an interest in buying and discussed possible prices with the agent. The agent told me that he would get back to me within a ...
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“DO NOT GO TO THIS PLACE TO RENT! Just try ......”

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Sep 07,2016
Minithumbdown
By: 'Not very happy'
Sep 07,2016
4 people found
this helpful
DO NOT GO TO THIS PLACE TO RENT! Just try somewhere else. I am renting a floor of a house and the soundproofing is so horrible that I can hear my neighboors upstairs in EVERY POSSIBLE WAY (everything, including intimate stuff that no one should ...
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“They are an absolute nightmare to deal with. They are ......”

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Oct 14,2015
Minithumbdown
By: 'Hattie103'
Oct 14,2015
3 people found
this helpful
They are an absolute nightmare to deal with. They are totally incompetent when it comes to organising any maintenance or repair work. In the entire 6 months I rented a property, despite numerous emails and phone calls from me, simple maintenance tasks were not carried out, ...
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“Avoid like a plague ridden rat! Believe all the other ......”

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Mar 16,2015
Minithumbdown
By: 'saffal'
Mar 16,2015
9 people found
this helpful
Avoid like a plague ridden rat! Believe all the other reviews you read about this branch of Fulfords. They are absolutely terrible at their job and often not particularly pleasant as people. I was in the process of buying a property through them and like ...
read full review
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“Had a pre Tenancy exchange of emails agreeing that I ......”

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Sep 03,2014
Minithumbdown
By: 'Still renting!'
Sep 03,2014
5 people found
this helpful
Had a pre Tenancy exchange of emails agreeing that I would rent for the fixed term of 6 months plus about 2 months on Periodic Tenancy - agreed that no further fees were payable for this. This is because I am buying a new build and it ...
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What agent could do to change your mind?
Fulfords should get some ethics and morals and stick to the agreements they make.
Attached Filesnbsp;
Comment on agent fees
‚£125 fee to provide a photocopy of a tenancy agreement; total fees ‚£450 for practically nothing.
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“Fulfords are good old fashioned estate agents that fit all ......”

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Aug 15,2014
Minithumbdown
By: 'Home buyer'
Aug 15,2014
5 people found
this helpful
Fulfords are good old fashioned estate agents that fit all the stereotypes so if you want to deal with charmless, ruthless money hungry individuals with lower moral standards than most of Exeter prison's population then they are the team for you. They will consistently market ...
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“Absolutely Night Mare! Buying a house - Offer accepted on ......”

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Feb 07,2014
Minithumbdown
By: 'wilt321'
Feb 07,2014
1 people found
this helpful
Absolutely Night Mare! Buying a house - Offer accepted on Thursday - Asking for £400 deposit towards CWPL (worst solictors-see separate reviews) Saturday morning - got Ganzumped - Vicky (assistant manager) Refused to refund £400 as the search has already started??? - For who??? Also, the first ...
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“I phoned Fulfords this morning as I was waiting for ......”

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Feb 03,2014
Minithumbdown
By: '_Reviewer_'
Feb 03,2014
1 people found
this helpful
I phoned Fulfords this morning as I was waiting for an email from a member of staff that I still had not received. The lady who answered the phone was very rude, unprofessional and abrupt....
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What agent could do to change your mind?
Agents at Fulfords should all be adequately trained so they provide the same information and level of customer service. I suggest certain members of staff should improve their telephone manner and levels of customer service.
Attached Filesnbsp;
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“Avoid at all cost. I'm curently going through their complaints ......”

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Sep 04,2013
Minithumbdown
By: 'Dr James'
Sep 04,2013
3 people found
this helpful
Avoid at all cost. I'm curently going through their complaints procedure and next step is the ombudsman (for breach of contract and numerous breaches of the ombudsman code of conduct). I contacted the buyer of my property after the sale to see if her experience ...
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What agent could do to change your mind?
Be professional, be honest, do the job you are paid for. the client is the customer, not the buyer!
Attached Filesnbsp;
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“Booked an evening viewing with this agent. Arrived on time. ......”

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May 09,2013
Minithumbdown
By: 'Angry couple'
May 09,2013
2 people found
this helpful
Booked an evening viewing with this agent. Arrived on time. After waiting outside for 20 minutes it was clear that they weren't going to make the appointment. Incredibly frustrating as it is a 2 hour round trip from where we live to the property. Extremely unprofessional. We ...
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What agent could do to change your mind?
Keep your appointments!
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“Agent terribly unhelpful on entering the office - not understand ......”

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Apr 06,2012
Minithumbdown
By: 'allagent2012'
Apr 06,2012
2 people found
this helpful
Agent terribly unhelpful on entering the office - not understand the needs of a buy-to-let investor in any way what so ever - and neither did anyone in this nice looking, big office. On rechecking the internet they failed to flag many properties. They had ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Fulfords, Exeter EX1 1GA


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