Thornley Groves
Manchester M1, Manchester, M1
3.9/5, 40 reviews
73% recommended
100% sales valuation accuracy
100% sales fee satisfaction
56% lettings valuation accuracy
71% lettings fee satisfaction

“Where do I start? What a farse of a company. ......”

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Mar 13,2015
Minithumbdown
By: 'Andy'
Mar 13,2015
2 people found
this helpful
Where do I start? What a farse of a company. Moved into the property, things were ok, until a leak occured.... it took thornley groves 2 weeks to come and see it, in this time damp, damaged (worth ‚£1000's), rotting floors, and constant dripping water had wrecked the flat. Still 3 months on the flat leak has stopped but the repair work has not happened, also our claim for compansation has been messed around with, and they are trying to get it out of our landlord! it was the fault of the incompetencies of thornley groves that led to the damage, not the landlord.

Now our overflow pipe wont stop leaking, contacted thornley groves and there team of peolpe are so useless! I am absolutely furious, mad with this company, what a terribly run business.

I'd urge you to all stay away. My apartment has in the meantime from thornley groves to a new letting agent called rhubarb, as our new landlord knows how useless thornley groves are.
What agent could do to change your mind?
close down....
Attached Filesnbsp;
Comment on agent fees
charge for everything, and we get nothing in return
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Opening Hours
Address

Thornley Groves
25 Whitworth Street West
Manchester
Greater Manchester
M1 5ND
0161 245 1111

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £70,500 £250,000
Lettings 56% 71% £595 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 5 9 4 0 13 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Say no to Thornley Groves...”

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Oct 16,2018
Minithumbdown
By: 'Alexis'
Oct 16,2018
2 people found
this helpful
I gave them 1 star, they deserve 0. They take ages for maintenance issues, they have given us a faulty flat. Also an agent working there stole a box from me but unfortunately I haven't got “evidence” to prove it. Higly NOT recommended!...
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“Inefficient...”

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Aug 18,2018
Minithumbdown
By: 'Eman'
Aug 18,2018
1 people found
this helpful
Very bad and inefficient. They do not reply to emails and when they do they don't answer the question asked directly. They keep promising you solutions and they do nothing about it....
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“VERY SLOW...”

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Jun 12,2018
Minithumbdown
By: 'Lloyd'
Jun 12,2018
1 people found
this helpful
they were fine throughout the year we rented from them, if pestered they would respond to the small problems we had (only one or two) within a couple of weeks. However upon moving out they took over a month to even tell us how much ...
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“unacceptable customer service...”

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Jun 06,2018
Minithumbdown
By: 'vincenzo spallina'
Jun 06,2018
0 people found
this helpful
It is probably the biggest letting agency in the Manchester area, however the properly management is simply unacceptable. I will tell you my experiences. 1) since the visit of the apartment (before to sign the contract) i specifically asked to repair a seat toilet and it ...
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Comment on agent fees
based on the fee I paid the quality of the service is ridicuolus
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“Very difficult to communicate with once they have your money ......”

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Oct 09,2017
Minithumbdown
By: 'Emily Ormerod'
Oct 09,2017
2 people found
this helpful
Very difficult to communicate with once they have your money or have to do something for you. We are in the process of ending out tenancy early due to a number of circumstances but also due to the lack of communication and customer care from ...
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“Absolutely awful, avoid them at all costs! We moved out ......”

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Sep 12,2016
Minithumbdown
By: 'Chloe S'
Sep 12,2016
3 people found
this helpful
Absolutely awful, avoid them at all costs! We moved out of a rented property over a month ago and we still haven't received our deposit back. I have left multiple voicemail messages and sent emails that have just been ignored. I think that it's disgusting ...
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“If your letting a property in Salford, I really don't ......”

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Jul 04,2016
Minithumbup
By: 'AJM'
Jul 04,2016
0 people found
this helpful
If your letting a property in Salford, I really don't think you have to look any further than Thornley Groves. This extremely professional and courteous company are top notch and a pleasure to deal. Their staff are on the ball keeping you informed quickly and ...
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Comment on agent fees
Good
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“Rubbish service from Thornley Groves, arranged to view a flat ......”

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May 16,2016
Minithumbdown
By: 'Charlotte'
May 16,2016
1 people found
this helpful
Rubbish service from Thornley Groves, arranged to view a flat on a Friday within minutes of it being advertised, were called a couple of hours before the viewing to say the agency did not have the property keys yet therefore could not access the property. ...
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What agent could do to change your mind?
N/A
Attached Filesnbsp;
Comment on agent fees
N/A
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By: Hannah Marsh
May 27, 2016
View all comments (1)
Dear Charlotte, We're very sorry to hear you were unhappy with the service you received from the Lettings Team in the City Centre. I have spoken to Melissa myself and I would welcome the opportunity to talk to you about your recent experience. Please contact me directly on 0161 942 4121 or email me at hannah.marsh@thornleygroves.co.uk. I look forward to hearing from you. Kind regards, Hannah Marsh, Customer Care Manager, Thornley Groves. ...

“Extremely good service . Clear and concise communication throughout. Friendly and ......”

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Mar 28,2016
Minithumbup
By: 'Simon Newton'
Mar 28,2016
0 people found
this helpful
Extremely good service . Clear and concise communication throughout. Friendly and professional. I would definitely recommend this branch of Thornley Groves. Matt in particular did a great job....
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Comment on agent fees
Very reasonable.
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“I purchased my first property through thornley Groves. Overall, I ......”

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Mar 23,2016
Minithumbup
By: 'willkass'
Mar 23,2016
0 people found
this helpful
I purchased my first property through thornley Groves. Overall, I was extremely satisfied with how efficient, professional and helpful the members of staff are, especially Abigail Boston, with helped me throughout the buying process. She is extremely helpful and very pleasant. She was happy to ...
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Comment on agent fees
Good
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“I made an appointment with one of their letting agents ......”

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Mar 11,2016
Minithumbdown
By: 'disappointed client'
Mar 11,2016
2 people found
this helpful
I made an appointment with one of their letting agents to view a few apartments in Manchester, I arrived from London only to visit these properties and about 45 minutes before our appointment, the agent called me to cancel all the viewings (apart one flat) because ...
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“We have a rental apartment in Manchester that is being ......”

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Feb 18,2016
Minithumbup
By: 'A Lalani'
Feb 18,2016
0 people found
this helpful
We have a rental apartment in Manchester that is being fully managed by Thornley Groves. We have been dealing with Jade Veitch who has provided a very attentive and professional service in dealing with the tenant lease renewals and any issues with the apartment promptly ...
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Comment on agent fees
acceptable
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Jade! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Lori and Abigail went out of their way to make ......”

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Nov 30,2015
Minithumbup
By: 'Rich'
Nov 30,2015
0 people found
this helpful
Lori and Abigail went out of their way to make sure my transaction ran smoothly. They were professional and courteous at all times and made sure that I was constantly appraised with relevant updates. They acted proactively when issues arose and came up with solutions ...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Lori and Abigail! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“we had a long and difficult sale but Abigail was ......”

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Nov 30,2015
Minithumbup
By: 'mr. pereira'
Nov 30,2015
0 people found
this helpful
we had a long and difficult sale but Abigail was just fantastic and very patient. very professional and always helpful and approachable. I have had very very pleasant experience with Abigail and mattew thanks very very much...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Abigail and Matthew! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“It was such an amazing experience with your agency with ......”

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Nov 26,2015
Minithumbup
By: 'Abdulrhman Alshehah'
Nov 26,2015
0 people found
this helpful
It was such an amazing experience with your agency with all the thanks for Camelia Khoshehchin who was so helpful. I really can say it is the best experience i had with aan estate Agency. Thank you Camelia Khoshehchin Abdulrhman Alshehah...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Camelia! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I would highly recommend people to use Thornley Groves in ......”

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Nov 23,2015
Minithumbup
By: 'Michael Lee'
Nov 23,2015
0 people found
this helpful
I would highly recommend people to use Thornley Groves in their property search. Christopher Scott was our Letting Agent and we set him the hard task of finding us a suitable property, sorry for being too fussy! He was great at handling our requests and ...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Christopher! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I found Christopher to be very helpful whilst helping me ......”

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Nov 11,2015
Minithumbup
By: 'RHughes'
Nov 11,2015
0 people found
this helpful
I found Christopher to be very helpful whilst helping me find a property in Manchester. He listened to my requirements and found me a variety of properties that suited my needs. He was easily contactable whenever I required further information and remained both professional and ...
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Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Christopher! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Camelia was really helpful in directed us to suitable properties ......”

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Nov 11,2015
Minithumbup
By: 'T88'
Nov 11,2015
0 people found
this helpful
Camelia was really helpful in directed us to suitable properties and was willing to go above and beyond to ensure that we got the property we wanted. I would absolutely recommend her to friends....
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Comment on agent fees
One small issue which I would not necessarily attribute to Camelia. It needs to be made much more clearer that agency fees are paid before references are confirmed.
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Camelia and Mariese! I am really pleased you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I've used TG to rent out my two city centre ......”

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Nov 09,2015
Minithumbup
By: 'NathalieB'
Nov 09,2015
0 people found
this helpful
I've used TG to rent out my two city centre properties over the past 10 years. They have always found good tenants and placed them very quickly. Administration and speed of service is fabulous. Camelia was very helpful and kept me up to date with the ...
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By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Camelia! I am really pleased you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“It was my pleasure to work with Camelia. She provided ......”

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Nov 07,2015
Minithumbup
By: 'Victoria'
Nov 07,2015
0 people found
this helpful
It was my pleasure to work with Camelia. She provided me with full information about the property and was always on time for viewings (as I asked for two separate viewings for me and my flatmate). I definetly recommend her as a letting agent....
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By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Camelia! I am really pleased you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“'Both Stephen Clayton and Abigail Boston gave great service when ......”

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Nov 06,2015
Minithumbup
By: 'N Bushnell'
Nov 06,2015
0 people found
this helpful
'Both Stephen Clayton and Abigail Boston gave great service when relocating from London to Manchester. From the initial viewing through to completion they kept me informed, gave sound advice and were entirely professional. I would have no hesitation in recommending Thornley Groves in Manchester.'...
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By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Stephen and Abigain! I am really pleased you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Lori went out of her to accomodate appointments for us ......”

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Oct 21,2015
Minithumbup
By: 'Ewald & Rebekah'
Oct 21,2015
0 people found
this helpful
Lori went out of her to accomodate appointments for us to view properties at short notice. Our solicitor was particularly slow but thankfully Lori was always there to keep the vendor happy, help us with any queries and expedite the sale. We dealt with her ...
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“Just wanted to say a big 'thank you ' to ......”

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Oct 20,2015
Minithumbup
By: 'Marina Calcutt'
Oct 20,2015
0 people found
this helpful
Just wanted to say a big 'thank you ' to Jack Robins for supporting us in checking in our next tenants. We had to move in some furniture and as we are based in London could only do this on a Sunday. Jack went out ...
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“Thornley groves were perfectly adequate during the process of buying ......”

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Oct 09,2015
Minithumbup
By: 'Anna Crowther'
Oct 09,2015
0 people found
this helpful
Thornley groves were perfectly adequate during the process of buying a lease hold flat. However, Abigail Boston was very helpful and was always on hand to chase up enquiries or give me an update on the progress. Only negative was when we completed the furniture ...
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“I had not dealt with Thornley Groves in the past ......”

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Oct 09,2015
Minithumbup
By: 'Haq'
Oct 09,2015
0 people found
this helpful
I had not dealt with Thornley Groves in the past and have been extremely impressed. From the initial first viewing to the completion I have found them to be very professional and honest. Throughout the process I never once felt pressured by any 'sales talk' ...
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“The team at Thornley Groves were excellent throughout the sale. ......”

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Oct 06,2015
Minithumbup
By: 'Luke'
Oct 06,2015
0 people found
this helpful
The team at Thornley Groves were excellent throughout the sale. They responded quickly to all requests and were extremely helpful. I have no hesitation in recommending them....
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“I have dealt with Thornley Groves first as a landlord ......”

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Sep 29,2015
Minithumbup
By: 'Michael Prior'
Sep 29,2015
0 people found
this helpful
I have dealt with Thornley Groves first as a landlord with them managing the property and then as agents selling it. They have always been efficient and helpful in all respects. The property was sold within 1 day at a price slightly above that which I ...
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“Matthew Smith is very helpful and goes the little extra ......”

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Sep 27,2015
Minithumbup
By: 'P McCallum'
Sep 27,2015
0 people found
this helpful
Matthew Smith is very helpful and goes the little extra when needed, will be using him again 100%. Understand the buyer and has a very professional attitude....
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“Found staff members at all times to be courteous, efficient ......”

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Sep 18,2015
Minithumbup
By: 'James Walsh'
Sep 18,2015
0 people found
this helpful
Found staff members at all times to be courteous, efficient and prompt in returning calls, emails etc. Any issues that arose during sale were quickly dealt with and solutions put forward. Special mention to Lori McPherson and team at Whitworth St branch....
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Comment on agent fees
Fees were very competitive, and value for money.
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“Purchased a property through Thorney Groves with the help of ......”

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Sep 16,2015
Minithumbup
By: 'AshishM'
Sep 16,2015
0 people found
this helpful
Purchased a property through Thorney Groves with the help of Mariesse. Very professional and trustworthy and easy to get hold of. Dealt with delays on the vendors side helping to move along the process. Mariesse has given me the impression as with others I've dealt ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:47 AM 03/09/2015 by Stephen Clayton

Awards won by Thornley Groves, Manchester M1 5ND


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