William H. Brown
Norwich, NR2
3.3/5, 57 reviews
57% recommended
56% sales valuation accuracy
57% sales fee satisfaction
65% lettings valuation accuracy
75% lettings fee satisfaction

“Everything went out just fine. They were professional and replied ......”

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Mar 16,2015
Minithumbup
By: 'Maria Elisa'
Mar 16,2015
1 people found
this helpful
Everything went out just fine. They were professional and replied to all questions fast. I would go again with the same agent and recommend them to friends.
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Opening Hours
Address

William H. Brown
5 Bank Plain
Norwich
Norfolk
NR2 4SF
01603 660361

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 56% 57% £77,500 £164,000
Lettings 65% 75% £620 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 4 13 4 1 6 3 0 2 10
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Chloe JONES - Sequence - Norwich...”

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Jan 10,2020
Minithumbup
By: 's. THACKER'
Jan 10,2020
0 people found
this helpful
Chloe has been looking after my mothers old house which we rent out with W H Brown,.Not only does she keep me legal, [by arranging Gas certificates] and informed about whats going on but she has also been most efficient in arranging for work ...
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“Do not sell with WHBrown...”

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Nov 20,2019
Minithumbdown
By: 'Hannah Moore'
Nov 20,2019
0 people found
this helpful
I asked WHBrown to remove my property from the market within the 14 day cancellation period, that was 2 months ago and I am still waiting for it to be removed despite having emailed and called more times than I can remember. The reason for wanting to ...
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“Student Lettings....”

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Aug 31,2019
Minithumbdown
By: 'stacey anderson'
Aug 31,2019
0 people found
this helpful
Very unhelpful, not responsive to telephone calls, ring backs or questions. Never been able to speak to the same person more than once, no consistency to queries, inadequate replies to questions. Would never use them again....
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“Avoid William H brown...”

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Jun 03,2019
Minithumbdown
By: 'P.F'
Jun 03,2019
1 people found
this helpful
William H brown is the least professional organisation I have ever dealt with. Problems are listed: -High admin fees even with mistakes on invoices and tenancy agreement -Lied about emails they sent me in the past -Promises never delivered including promised call backs numerous times ...
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Comment on agent fees
As mentioned above we experienced high admin fees and suffered from mistakes on documents they sent us including date and name mix ups.
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“Terrible service and extremely pushy...”

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May 01,2019
Minithumbdown
By: 'Danielle'
May 01,2019
2 people found
this helpful
Extremely pushy to come out and value my property and to offer mortgage advice. Have later learned that the person booking the appointments for the above gain commission from this, hence the pushy nature. Also refusal from the sales team to accept offers from me ...
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Comment on agent fees
I have not used this agent myself as luckily I found out this information before using them. They charge a set fee, so are not interested in getting the best price for your property.
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“Chloe is exceptional an asset to the company...”

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Feb 19,2019
Minithumbup
By: 'Bernie'
Feb 19,2019
1 people found
this helpful
I rent a property with Sequence and have the amazing and very helpful Chloe Jones that looks after the property if anything is required. I have rented the property for 6 years and love it, location is great too, I have only had an amazing experience ...
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Comment on agent fees
Good
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“horrible experience...”

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Jan 23,2019
Minithumbdown
By: 'Julie'
Jan 23,2019
2 people found
this helpful
I contacted WH BRown in 2016 to sell my mums house as unfortunately after 60 years in her house she needed full time care .Claire at sprowston branch was fully aware of my mums illness but her and the office constantly plaqued my mum with calls , we ...
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Comment on agent fees
N/
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“Reliable, professional and friendly...”

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Sep 10,2018
Minithumbup
By: 'Chris B'
Sep 10,2018
2 people found
this helpful
I am very happy to have Chloe responsible for matters concerning my property. Always friendly, reliable and professional. She is pragmatic and always open for suggestions on coordination and solutions concerning the smooth running of major as well as minor issues which arise....
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Comment on agent fees
These are acceptable considering the plethora of minor items that need to be dealt with, along with larger issues.
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“chloe jones...”

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Aug 09,2018
Minithumbup
By: 'preeti'
Aug 09,2018
0 people found
this helpful
chloe has always been exceptional at communicating promptly as well as arranging for things to happen. as a landlord, there have been times when i have occasionally made unreasonable requests but i have always found chloe to be extremely patient and always willing to go ...
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“Great Help...”

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Aug 08,2018
Minithumbup
By: 'Great work'
Aug 08,2018
0 people found
this helpful
Rosie was a pleasure to deal with and helped me out with any request I had. Best contact to have at Sequence....
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“Teresa Crouch - Polite, Responsive and Effective...”

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Aug 08,2018
Minithumbup
By: 'David Hoare'
Aug 08,2018
1 people found
this helpful
Teresa, on behalf of Sequence, manages the repairs for our flat in Barking (a long way from Norwich). I have been very impressed with her courtesy, speed of response and the speed delivery of the repairs. I would cheerfully recommend her to anyone needing this ...
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“Highly recommended...”

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Jul 26,2018
Minithumbup
By: 'Carole Wuenschmann'
Jul 26,2018
0 people found
this helpful
Excellent customer service communication second to none Sold our property within days and completed under 12 weeks Friendly and nothing to much trouble...
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Comment on agent fees
About average on fees
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“Poor and fibbers...”

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Jul 07,2018
Minithumbdown
By: 'Very Poor'
Jul 07,2018
2 people found
this helpful
Could not do enough for me on the day we signed up.Then NOTHING. NO UPDATES NO CALLS NO VIEWINGS AND WORST OF ALL I HAD TO CHASE THEM ABD GUIDE THEM. 1 VIEWING AND THEY DIDNT SHOW UP TO SHOW THEM ROUND SO I DID ...
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Comment on agent fees
Fees were ok but thats not the point
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“10 years of business together!...”

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Jul 04,2018
Minithumbup
By: 'nick simoes'
Jul 04,2018
1 people found
this helpful
Hi I had my property rented by your service for the last 10 years at least , really realy happy about the services in all aspects, now the property has been sold couple of days ago by the sale department , really happy again I could say a ...
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Comment on agent fees
good value between services and fees
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“Excellent service throughout...”

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Apr 23,2018
Minithumbup
By: 'Violeta P'
Apr 23,2018
0 people found
this helpful
I would personally like to thank the staff at William h Brown branch, in particular Serina Maddock - Mortgage Services Manager, who helped us so much with our move. It has been a stressful process, different complications along the way, but finally we settled in ...
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Comment on agent fees
Agent’s fees - satisfactory
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“Chloe is fab!...”

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Apr 11,2018
Minithumbup
By: 'Meg'
Apr 11,2018
0 people found
this helpful
Chloe has been absolutely lovely sorting out a number of repair issues we've had in our property. She is always friendly and helpful, and for once I actually trust that the issues are being looked into and followed up with care and attention, rather than ...
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“NORWICH OFFICE...”

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Mar 16,2018
Minithumbup
By: 'Hewitts'
Mar 16,2018
0 people found
this helpful
We have been with William H Brown since 2003 and they have successfully let our property since then. The staff have been very professional, phone back and have looked after our needs and those of our tenants very well Our current representative Megan has been very ...
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Comment on agent fees
A bit high compared with other agents
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“Horrendous...”

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Mar 16,2018
Minithumbdown
By: 'Dr Rowe'
Mar 16,2018
3 people found
this helpful
Disorganised. It is always someone else fault. Dates and emails inaccurate. Never follow things through. Poor customer service both as a tenant and a landlord. Terrible rental experience with them, had to go to the Tenancy Protection Scheme to ensure I got my deposit back ...
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“Cameron was really helpful with helping us to fix our ......”

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Mar 02,2018
Minithumbup
By: 'Clairee91'
Mar 02,2018
1 people found
this helpful
Cameron was really helpful with helping us to fix our boiler when we thought it was broken due to the severe weather! He was very patient and understanding and explained exactly what we needed to do to unfreeze it....
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“Megan has been extremely attentive to our needs in a ......”

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Feb 19,2018
Minithumbup
By: 'Rhod Campbell JP'
Feb 19,2018
0 people found
this helpful
Megan has been extremely attentive to our needs in a very professional and sensitive way. Excellent support in a challenging situation. She has great people skills and we really feel she is there for us. A real asset to the company. Outstanding service....
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Comment on agent fees
NA
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“I let my properties through WHB in Norwich and have ......”

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Feb 05,2018
Minithumbup
By: 'Paul B'
Feb 05,2018
2 people found
this helpful
I let my properties through WHB in Norwich and have found Cameron and Maddie to be extremely efficient, helpful and cheerful. Would recommend...
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Comment on agent fees
Market rates
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“Rhiannon delt with the management of my property as I (......”

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Dec 18,2017
Minithumbup
By: 'J . Mills'
Dec 18,2017
0 people found
this helpful
Rhiannon delt with the management of my property as I (the landlord) wanted peace of mind throught the tenancy. I found Rhiannon professional and sympathetic to deal with during this time and as a result of a serious health issue occuring no doubt helped my ...
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Comment on agent fees
The management fees were very reasonable and competative as were the approved contractors quotes recommended for the maintenance/repair too.
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“Cheyenne has been very involved in sorting a complicated and ......”

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Dec 15,2017
Minithumbup
By: 'Sheila Middleton landlady'
Dec 15,2017
0 people found
this helpful
Cheyenne has been very involved in sorting a complicated and urgent issue connected with my property and new tenants. She has been so helpful in finding qualified workman for me and co-ordinated the work by communicating between all the parties involved to get the job ...
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Comment on agent fees
Good
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“Recently switched to WH Brown to manage our properties and ......”

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Dec 11,2017
Minithumbup
By: 'Mike'
Dec 11,2017
0 people found
this helpful
Recently switched to WH Brown to manage our properties and have been pleased with the service so far. They were proactive to get the properties let and since they let WHB have been very good at liaising with the tenants and dealing with questions....
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Comment on agent fees
Fees are reasonable - anyone would always like to pay less but the fees are competitive compared with other agents.
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“Colleen Matthews was appointed as our new Property Manager earlier ......”

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Aug 18,2017
Minithumbup
By: 'Mildred'
Aug 18,2017
1 people found
this helpful
Colleen Matthews was appointed as our new Property Manager earlier this year. She has been extremely helpful and resourceful dealing with quite difficult tenants and working out solutions with such a positive and friendly approach. We very much appreciate her assistance....
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“It was agreed we were successful with our application. We ......”

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Jun 27,2017
Minithumbdown
By: 'Helen'
Jun 27,2017
5 people found
this helpful
It was agreed we were successful with our application. We paid the fees over the phone as they requested to reserve the house. We handed our notice in at our current house. Then they ignored our calls/emails and we eventually found out that they ...
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“Polite but reactive rather than proactive. I have to chase ......”

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Apr 22,2017
Minithumbdown
By: '...'
Apr 22,2017
1 people found
this helpful
Polite but reactive rather than proactive. I have to chase and chase, weeks go by without any action on matters that need addressing. It feels like my part time job in monitoring him doing a job that I am paying for him to do....
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Comment on agent fees
If you pay a management fee, you expect the property to actually be managed. I won't use this agency again.
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“We have for the umpteenth time had correspondence from W.......”

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Jan 28,2017
Minithumbdown
By: 'feduppissedoff'
Jan 28,2017
4 people found
this helpful
We have for the umpteenth time had correspondence from W.H.Brown not only in paper form but telephone calls and door knockers (cold calling) wanting us to put our property on the market with them. We wish to register this as a complaint and ...
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Comment on agent fees
Not applicable
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“Georgiana was wonderful, as are all of them people I ......”

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Dec 13,2016
Minithumbup
By: 'Josh'
Dec 13,2016
0 people found
this helpful
Georgiana was wonderful, as are all of them people I have had the good fortune to have dealt with since moving in. She did everything right, GSOH, listened, understood our needs and most important of all is that she cared. She's a keeper. The only ...
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Comment on agent fees
Silly question really? I'd love to meet the person (Who isn't a landlord or an owner of an agency) that are happy to pay the fees all agencies charge in the UK.
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“Rhiannon has been very helpful in trying to progress our ......”

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Nov 15,2016
Minithumbup
By: 'A Bains'
Nov 15,2016
0 people found
this helpful
Rhiannon has been very helpful in trying to progress our recent issues. She took responsibility from another colleague whilst he/she was away even though she is not our account manager. Good customer service....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by William H. Brown, Norwich NR2 4SF


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