“Hi I booked a viewing to look at a flat ......”

Mar 13,2015
By: 'Sean'
Mar 13,2015
4 people found
this helpful
I booked a viewing to look at a flat and was told I would get all my answers from the agent who would show me the property. I explained that I had just returned to the UK and had no references but I could pay the deposit and 6 to 12 months up front. The agent said this would not be a problem and she would be able to get an answer from the landlord within no time, just a phone and it will be a yes or no. So I paid the holding deposit of 252 pounds and booked the flat, this was Saturday morning. I called on Monday, Tues and Wed to find out if I had an answer yet, Charlotte was not very polite and told me i had to wait for my references to be approved of which i explained i had none (Again). She claimed i said i had which it quickly turn into an argument and I was told i just have to wait. I would not recommend using Lovett International or dealing with Charlotte as they tell porkies to get your holding deposit. They have also still been advertising the property which I was told would be taken off the website as I have paid a holding deposit. This they did not do either. Not once have they called me I have left message after message and have to keep calling back to speak to Charlotte which was meant to be helping me, she's done nothing. Very rude with a bad attitude!
What agent could do to change your mind?
She could have at least returned my calls just once and offered to return my deposit. Charlotte told me my holding deposit would be returned should the landlord not be happy without references as I was honest about my references and offered to pay the rent in full.
Attached Files
Comment on agent fees
The holding fee was in my humble opinion very high, certainly if you consider all Charlotte had to do was make one phone call to the landlord explaining my situation that I had no references but was prepared to pay up front.
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