Morden, SM4
4.7/5, 261 reviews
95% recommended
67% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
88% lettings fee satisfaction

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2019 Estate & Letting Agent Awards


“This is quite simply the rudest, most avaricious, dishonest and ......”

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Mar 13,2015
Minithumbdown
By: 'David Beirne'
Mar 13,2015
6 people found
this helpful
This is quite simply the rudest, most avaricious, dishonest and unscrupulous company I have ever had the misfortune to deal with on either a personal or professional basis. They lied to us from the start. When we moved in the front and back gardens were strewn with builders rubble. I am a builder and would never leave a property in that state. None of the woodwork was finished in the house. The handle for the bathroom window had been glued on not properly affixed. The gutter and downpipe leaked down the front of the house. The back roof was in a state of disrepair and tiles used to fall from it which could have been fatal if they hit anyone.
Despite numerous requests none of these problems were ever fixed.
They even tried to up the rent at the end of the first year, an increase I refused as they were completely in breach of the agreement. They took a deposit from us which I don't believe they had any intention of ever giving back and I am now taking legal action to recover it.
Upon moving out they even expected us to pay for their check out checks which I refused. This is in addition to all their hidden charges and mythical extras.
Put simply they are an incompetent, dishonest agency representing slum landlords who never admit any liability or responsibility for anything.
What agent could do to change your mind?
The only thing this so called agency could do to help anyone is to go completely out of business and never cast the darkness of its shadow across the British property market again.
Attached Filesnbsp;
Comment on agent fees
We were massively overcharged at every opportunity for everything.
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Opening Hours
Address

Goodfellows
101 - 103 London Road
Morden
Greater London
SM4 5HP
020 8640 3330

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 100% £1,600 £340,000
Lettings 89% 88% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 2 161 8 3 0 2 1 8 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

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Images & Videos

“9 years of great service...”

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Aug 19,2019
Minithumbup
Marion
By: 'Steven Hodgson'
Aug 19,2019
0 people found
this helpful
Excellent service over the length of my tenancy (9.5 years) any problems with the property that arose, were dealt with quickly and efficiently, great relationship with Marion Gardner...nothing was a problem for her/them....
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“Marion was nothing short of amazing when deal......”

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Aug 19,2019
Minithumbup
Marion
By: 'Lindsay Mander'
Aug 19,2019
0 people found
this helpful
Marion was nothing short of amazing when dealing with any query or issue we had with the property we were renting. She has always been extremely helpful and friendly whenever we have needed her....
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“Waste of time...”

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Aug 12,2019
Minithumbdown
By: 'Kelly Harrison'
Aug 12,2019
0 people found
this helpful
Booked us in for a viewing confirmed it with 2 texts to us and a phone call the morning of the viewing and then canceled it without telling us. My partner arrived at the property and had to find out from the tenant that there were ...
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By: Marketing Team
Aug 15, 2019
View all comments (1)
Dear Kelly we are sorry to hear about your experience, we have passed on your complaint on to the manager who will do a full investigation and get back to you. We have seen you have left this review across multiple review sites. The manager said: The applicant was booked in at 2pm on Saturday. The tenant Annie of the property were made aware there were two time slots of viewings on Saturday. The applicants partner knocked on the door, Annie had left for work and Annie’s partner was not aware ...

“My wife and I are owners of 2 Langdon Walk Mo......”

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Jul 15,2019
Minithumbup
By: 'Ishwar Bherumal Lulla'
Jul 15,2019
0 people found
this helpful
My wife and I are owners of 2 Langdon Walk Morden, which we purchased through Goodfellows. We are both senior citizens above 70 and currently based overseas in Singapore. Our house is presently rented through Goodfellows. The agent who is the direct contact for us and the ...
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“Marion is great!...”

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Jul 03,2019
Minithumbup
Marion
By: 'Alexandru Ciacaru'
Jul 03,2019
0 people found
this helpful
Marion is great! She will always try her best to help. Goofellows could do with a change of letting managent....
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“Just had an amazing experience with GoodFello......”

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Jul 02,2019
Minithumbup
Marion
By: 'Khuram Khalid'
Jul 02,2019
0 people found
this helpful
Just had an amazing experience with GoodFellows Morden. We had an issue with our boiler and it seemed like an engineer would have to visit to fix it. So in my mind I kind of guessed that it'll be a few days before this gets ...
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“This is one of the best agency in London. Kan......”

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Jun 27,2019
Minithumbup
By: 'Antonio Sanguella'
Jun 27,2019
0 people found
this helpful
This is one of the best agency in London. Kanika Williams is absolutely fantastic, for any problem speak with her and she will try to find a solution, polite and amazing....
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“Sharmila had hard boot's to fill as the lady ......”

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Jun 24,2019
Minithumbup
Sharmila
By: 'Christine Dale'
Jun 24,2019
0 people found
this helpful
Sharmila had hard boot's to fill as the lady that looked after me before, Bernie was lovely but I must say Sharmila is lovely too. She has been very helpful and although I'm sure she is very busy, she always manages to make me feel ...
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“Kanika is very responsive...”

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Jun 03,2019
Minithumbup
By: 'John'
Jun 03,2019
1 people found
this helpful
I found Kanika very responsive in handing enquiries and addressing client needs. We look forward to her continued support and excellent services....
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“Excellent Service from Marion...”

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May 31,2019
Minithumbup
Marion
By: 'Anne'
May 31,2019
0 people found
this helpful
I have always received excellent service and advice from Marion. She is quick to respond and very efficient and also very approachable. I would highly recommend....
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“Soo helpful .Thank you Ryan.Extremly happy....”

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May 07,2019
Minithumbup
By: 'Lalita and dilip'
May 07,2019
0 people found
this helpful
Everything is digital just so good technology saved time and Ryan was so helpful and tried to help us in every way.Definitely recommend to others ....
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“Excellent Aaron!...”

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May 03,2019
Minithumbup
Aaron
By: 'Andreea Nita'
May 03,2019
0 people found
this helpful
I was thrilled to have a last minute solution to some issues we had in renting a house. Now, are "at home". Aaron was so professional, so calm and patient. Since the beginning, I felt welcomed at the agency because of this amazing staff. Aaron ...
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“Staff...”

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Apr 24,2019
Minithumbup
Sharmila
By: 'Egbert Imomoh'
Apr 24,2019
0 people found
this helpful
Goodfellows has managed my properties for many years and I have received excellent service. Issues are brought to my attention promptly and solutions suggested. I am very happy that Sharmila and her team have provided me and I am very comfortable to have them as ...
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Comment on agent fees
I still have problems with the deduction made when a tenant is continuing a lease giving that Goodfellows has not done any additional work to attract a new tenant.
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“Staff rude unhelpful!!...”

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Apr 02,2019
Minithumbdown
By: 'Reen 66'
Apr 02,2019
1 people found
this helpful
* and * are horrid unhelpful disgusting rude to non tenants of another housing I have been flooded out by goodfellas tenants 3 times they have damaged all my carpet walls etc and no one cares all they care about is their commission and rent !!! Not for other ...
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Comment on agent fees
Rubbish I don’t recommend anyone to go with them
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“Flat Re-Let......”

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Mar 13,2019
Minithumbup
Aaron
Sharmila
By: 'Landlord (repeat service)'
Mar 13,2019
0 people found
this helpful
Absolutely fabulous...100%! Near hassle free service for re-letting a flat with GoodFellows. We hope to continue the most excellent lettings and management services that was provided in the past for us again! Great work all!...
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“Advisor...”

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Feb 11,2019
Minithumbup
By: 'SP'
Feb 11,2019
0 people found
this helpful
Kanika and the entire Management team have been really professional and always kept me informed on any queries either via the phone or email. Well done !!!...
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“On the ball...”

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Feb 08,2019
Minithumbup
Laura
By: 'Johnny'
Feb 08,2019
0 people found
this helpful
We came across Kanika about a year ago, very professional always helpful, in short she's on the ball, nothing is too much trouble for her....
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Comment on agent fees
Okay
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“Excellent Customer Service...”

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Jan 29,2019
Minithumbup
Jack
By: 'Kevin'
Jan 29,2019
0 people found
this helpful
Although all the agents at Goodfellows were friendly and helpful, Jack went beyond the call of duty by coming to my house with the keys when I had locked myself out at about 9.30pm on a Friday night! And still managed a smile. Well done ...
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“House Rent...”

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Jan 18,2019
Minithumbup
Aaron
Hayley
By: 'Dmytro'
Jan 18,2019
0 people found
this helpful
Positive things have started with the viewings. Hayley has provided good observation and really assist in making decision by providing reasonable pros and cons for the available options. After that I would like to thanks Barbara for initial processing of my request and corresponding offer. ...
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Comment on agent fees
Fees is ok from my point of view.
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“A pillar of strength...”

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Oct 18,2018
Minithumbup
Lorraine
By: 'Wojciech and Ludmila'
Oct 18,2018
1 people found
this helpful
Our sell took longer than expected which was caused by the buyer's side. We were extremely stressed and anxious for a while. Lorraine was always there for us, gave us some professional advice, calmed us down, cheered us up. We highly appreciate her help and ...
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“Hardworking agents...”

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Aug 21,2018
Minithumbup
Sharmila
J
By: 'Jane'
Aug 21,2018
0 people found
this helpful
I appointed Goodfellows in late June and had tenants installed by mid August. Sharmila and Jordan worked very hard to get me my tenants. Due to being overseas at the time of appointment, I opted for the full managed service and the team was able ...
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Comment on agent fees
The fees are fairly competitive and good value for the service provided.
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“The best agent ever!...”

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Aug 13,2018
Minithumbup
Jodie
By: 'Bedi&Ray'
Aug 13,2018
0 people found
this helpful
We are extremely pleased to share our excitement for becoming home owners, thanks to Jodie, who made the impossible POSSIBLE! Her professional approach, customer service and dedication in working for her clients is excellent. Jodie has been always accessible, supportive, and fast in decision making ...
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Comment on agent fees
Very Good
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“Lettings team...”

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Aug 01,2018
Minithumbup
KA
Marion
By: 'Andrea'
Aug 01,2018
0 people found
this helpful
Kerrie has been a massive support to us on moving into the property, any queries or problems she has sorted out immediately as too has Marion. They both made moving into a rental property welcoming and reassuring....
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Comment on agent fees
The fees are very reasonable
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“great customer service...”

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Jul 31,2018
Minithumbup
By: 'Georgios'
Jul 31,2018
0 people found
this helpful
Keith has been an amazing agent, and has been really helpful. i have let 2 different properties with Good fellows, and both experiences have been great, they always go the extra mile....
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Comment on agent fees
good
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“Nice people...”

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Jul 10,2018
Minithumbup
By: 'Marina'
Jul 10,2018
0 people found
this helpful
They was very nice with as and helpull persons! I hope will be a long term colaborotion! Goodfellows is the best!...
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Comment on agent fees
Verry good
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“Nice people...”

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Jun 28,2018
Minithumbup
By: 'Rob'
Jun 28,2018
0 people found
this helpful
They treath us very well,very helpfull persons I hope it will be a long term colaboration. Good fellows is the best!...
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Comment on agent fees
Very nice man
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“fantastic service...”

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Jun 27,2018
Minithumbup
J
By: 'joeseph don'
Jun 27,2018
0 people found
this helpful
It was amazing service he done within one week sortout everything I want.Very friendly and kind pleasant guy to trust....
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Comment on agent fees
resonable -not the cheapest nor most expensive
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“Highly recommend...”

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May 24,2018
Minithumbup
Marion
By: 'Laura'
May 24,2018
0 people found
this helpful
Marion was really helpful and took time out to personally come and see us which we were very thankful for...
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“Professionals, business women...”

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May 10,2018
Minithumbup
Sharmila
By: 'Marcia'
May 10,2018
0 people found
this helpful
Shamila and Ella, Two excellent professional, very approachable, good advices, kind and polite all the time. Shamilla help me to rent my property out, She explained absolutely everything about how it works, not hidings things, everything went straight forward. I'm please with professional services that ...
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Comment on agent fees
Fees little expensive but is absolutely worth it.
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“Laura Lindsay...”

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Apr 11,2018
Minithumbup
Laura
By: 'Alison Cornell'
Apr 11,2018
0 people found
this helpful
I have been working working with Laura for five years & she has been magnificent to help us make things happen. Our most recent refurbishment has been mind blowing but Laura worked through it all to make the superb makeover. She is a saviour for us....
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Comment on agent fees
We were promised an agency agreement two years ago, which failed to materialise - not happy.
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Staff picture Jodie
(21)
Staff picture Sharmila
(39)
Staff picture M.
(35)
Staff picture Marion
(25)
Staff picture Laura
(21)
Staff picture K
(12)
Staff picture Vince
(9)
Staff picture Tony
(4)
Staff picture Aaron
(3)
Staff picture J
(2)
Staff picture Julie
(2)
Staff picture KA
(2)
Staff picture Lorraine
(1)
Staff picture Hayley
(1)
Staff picture Jack
(1)
Staff picture Debbie
(2)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:12 PM 08/11/2017 by allAgents

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Goodfellows

Branch - Morden, SM4