They are the stereotype of the letting agencies and they do things in a stringent bureaucratic way, absolutely no flexibility and not in favour of the tenants! They always over-complicate everything every step of the way. When you need to speak to their agency, you have to make sure that you dial the right number, find the specific department and contact the specific person. No one else would bother to speak to you. It seems everyone is in charge of a tiny area of the job a normal estate agent could easily handle. It's a pain to be with them! Avoid!