The company advertise that they contact any views after they have been round. They don't. On their site they advertise that they send around a local agent to get details. They don't. They don't have any room sizes. They don't have any property details. They don't contact the vendor to get details. They need convincing on the phone that they are advertising the property. They post the advert on Rightmove with a different price then their own website and then claim they don't care what the price is on Rightmove. I really can't see why any seller would use these people. They are rude, un-helpful and un-realistic. I'm almost tempted to go halves with the seller on paying for a decent estate agent or helping them advertise themselves as it would be a better experience.
What agent could do to change your mind?
Provided room sizes, got back to us about planning permission on the property, advertised the property at the price the vendor wanted to sell at, known the property existed, been polite, attempted to provide some form of service other than cutting and pasting the same description they have on all of their properties and sticking them all over the internet.