I was dealt with by a certain Ben who proceeded in making me lose not one, not two but three flats due to his incompetence. The first two by forgetting to reschedule a viewing which he'd cancelled for lack of staff, the third for not explaining to me fully that unless I paid a holding fee on the day I confirmed the house, the flat would go to someone else. At the time I was ill and couldn't go in as I was ill and I was not told that I could pay by phone. As a result I am now homeless and staying with friends until their kindness runs out. I am not impressed and can describe them only as incompetent beyond belief. Any other description would descend into vulgarity
What agent could do to change your mind?
Rescheduled the booking which they'd cancelled, explained clearly their policy regarding holding properties and adjourned said policy.