“AVOID BARISTOW EVES!!! We rented through this agency and have ......”

Mar 11,2015
By: 'Sarah'
Mar 11,2015
0 people found
this helpful
AVOID BARISTOW EVES!!! We rented through this agency and have never experience such terrible customer service. Lack of knowledge, lack of efficiency and lack of care. We got moved in to a damp property with no electrics. We got given the wrong contract as a draft and when we turned up to sign (on the day we were due to move in) we were given a completely different contract which showed our original offer had not been accepted. Jason, the manager, couldn't care less. He was rude and unhelpful. We got charged for an inventory that never took place. None of our complaints were addressed seriously. Our new home was unliveable - Bairstow Eves didn't care as they didn't manage the property and blamed everything on our landlord (who has actually been brilliant since we moved in) It was the agents responsibility to move us to a property that was fit for tenants - our signed offer form clearly stated that the property must be ready. We had to complain to the Property Ombudsman. Bairstow Eves offered us our inventory fee back as a goodwill gesture. Not sure how that works as 'goodwill' when no inventory was taken so they are holding money that is rightly ours. Will never use this agency again. We have never met people before that do not care about their jobs, reputation or customer service as we did when we went to this office.
Comment on agent fees
Inventory Fee - no inventory was done Agreement Fee - our offer was not accepted and we were told it was Admin Fee - The landlord used his own contract and referencing was extremely minimal. All fee charges were completely ridiculous.
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Bairstow Eves

829 High Road North Finchley, London
Greater London
N12 8PR

020 8446 4236

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