Apex House, Worcester, WR4
4.6/5, 912 reviews
93% recommended
75% sales valuation accuracy
80% sales fee satisfaction
71% lettings valuation accuracy
79% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“Ria was very helpful during the referencing on our new ......”

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Mar 11,2015
Minithumbup
Ria
By: '---'
Mar 11,2015
0 people found
this helpful
Ria was very helpful during the referencing on our new flat. The process was pushed through very quickly due to the property being empty and she helped us get it all sorted efficiently and on time.
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Opening Hours
Address

ludlowthompson
Unit 4, Berkeley Business Park, Wainwright Road
Worcester
Worcestershire
WR4 9FA
0203 004 7098

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 80% £2,150 £2,150
Lettings 71% 79% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
184 17 583 46 1 0 3 0 75 3
Areas covered
  • London
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Mislead my next agent purposefully with incor......”

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Aug 19,2019
Minithumbdown
By: 'William Howard'
Aug 19,2019
0 people found
this helpful
Mislead my next agent purposefully with incorrect information which subsequently caused a number of issues, I would not want to work with Ross again. It is still possible for him to correct his error but has chosen not to do so....
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“Would highly recommend Ludlow Thompson...”

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Aug 14,2019
Minithumbup
Abigail
By: 'Ann-Marie Barber'
Aug 14,2019
0 people found
this helpful
Would highly recommend Ludlow Thompson as I have had excellent service from them for the last 3 years. Abigail was my most recent property manager and has been so helpful in liaising with my tennants. Not always easy to put your trust into an agency but ...
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“High quality, responsive service...”

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Jul 05,2019
Minithumbup
Ria
By: 'Tim Brown'
Jul 05,2019
0 people found
this helpful
I have been in touch with Ria (my property manager) on a number of occasions and she's always been able to provide assistance and answer my questions. She is quick to respond and always willing to help!...
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“Terrible service from Samuel...”

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Jun 20,2019
Minithumbdown
By: 'Catherine Dragan'
Jun 20,2019
0 people found
this helpful
Terrible service from Samuel and in general from Ludlow Thompson - the only good thing I will say is the sales manager who introduced us to the flat Jesse Oteri - absolutely amazing!! However, the property manager of the property was awful. Never responded to ...
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“Great service and help...”

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May 21,2019
Minithumbup
Ria
By: 'Paul White'
May 21,2019
0 people found
this helpful
Ria contacted me to check tha i had my deposit and that everything had gone smoothly post exit of my teancy. This after care service was excellent, showed they deliver a great standard of after care and even helped ensure I got my deposit back ...
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Comment on agent fees
Good
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“Tenancy handover...”

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May 16,2019
Minithumbup
Abigail
By: 'Matt'
May 16,2019
0 people found
this helpful
I have finally managed to gain the return of my deposit, it has taken 6 months in total for the new tenant to complete the paperwork and for the Landlady to agree on the inspection. Abigail has been helpful, but I have had to wait an ...
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“Managing my rental flat...”

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Apr 24,2019
Minithumbup
Andrew
By: 'Alasdair'
Apr 24,2019
0 people found
this helpful
Andrew has done a fantastic job managing our flat in London. Ongoing repairs were easy and to top it off he organised the flat being redecorated at the end of the last tenancy. Very responsive....
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“Great service...”

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Apr 17,2019
Minithumbup
Abigail
By: 'Abigail Hartwright'
Apr 17,2019
0 people found
this helpful
I would highly recommend Abigail She is exactly what you need as property manager. She comes back to emails extremely quickly and has always been very efficient, sorting out any issues we have had very quickly. She is friendly, positive and approachable. Thank you Daile / ...
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Comment on agent fees
Never liked agency but it’s what it’s
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“Clear and efficient...”

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Apr 12,2019
Minithumbup
Abigail
By: 'Zoe Weir'
Apr 12,2019
0 people found
this helpful
Abigail has been extremely knowledgeable, clear and efficient in managing my property and dealing with tenants that wanted to terminate their lease early. She has helped advise me as a landlord and reach a resolution for all parties. I would definitely recommend her!...
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“Efficiency and consideration...”

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Apr 09,2019
Minithumbup
Abigail
By: 'Fernando'
Apr 09,2019
0 people found
this helpful
Abigail since the beginning of the process has been very professional but above all, looking after the interests and needs of both side involved. Knowledge, diplomacy, attention to detail, those are the first adjectives the come to my mind to describe her work Very happy ...
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Comment on agent fees
Absolutely fair, worth every penny
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“Amazing 6 Star Service...”

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Apr 04,2019
Minithumbup
Ria
By: 'Ming'
Apr 04,2019
0 people found
this helpful
I don't usually write reviews or give feedback, but from wanting to leave Ludlow Thompson, I am now back as a satisfied client. RIA doesn't waffle, is direct & professional ... most of all, she fills me with confidence that she cares and will get things done. ...
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Comment on agent fees
Expensive, but worth it if things continue as they currently are.
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“Exceptional Property Manager...”

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Mar 27,2019
Minithumbup
Sushmita
By: 'C50'
Mar 27,2019
0 people found
this helpful
Sushmita is by far one of the most proactive and professional property managers at Ludlow Thompson. Sushmita has been managing my property for over two years now and has taken the headache out of dealing with the day to day issues faced by any landlord (...
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“Great Communication & Effort...”

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Mar 22,2019
Minithumbup
Ria
By: 'Victoria'
Mar 22,2019
0 people found
this helpful
Ria helped us sort out a lot of unnecessary problems we faced when moving in and has done it with amazing communication and hard work....
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Comment on agent fees
She is worth every penny.
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“email help...”

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Mar 05,2019
Minithumbup
Abigail
By: 'Julia Smith'
Mar 05,2019
0 people found
this helpful
Very helpful and speedy service from Abigail. She has responded well to my questions and kept me informed of progress....
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“Excellent service...”

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Feb 28,2019
Minithumbup
Abigail
By: 'Mike'
Feb 28,2019
0 people found
this helpful
Abigail is very responsive to calls/emails and provides regular updates on issues, which is appreciated as an overseas landlord. In my experience, she always conducts herself in a professional manner. I'd happily recommend Abigail....
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“Good Property manager...”

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Feb 20,2019
Minithumbup
Abigail
By: 'Kevin'
Feb 20,2019
0 people found
this helpful
Abigail is responsive and quite diligent - a generally good property manager. I wish her all the best in her future endeavours...
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“Staff Review...”

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Feb 04,2019
Minithumbup
Ross
By: 'Christine'
Feb 04,2019
0 people found
this helpful
Ross has been professional and helpful during the time he looked after my property. Dealt with my queries promptly. Highly recommended...
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Comment on agent fees
I believe that the management fees charged by Ludlow Thompson as an organisation are expensive. Also, I believe that if the company no longer manages a property ( i terminated my contract with 4 months left to run) the balance of the management fees should have been refunded.
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“Conscientious...”

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Feb 04,2019
Minithumbup
Sushmita
By: 'AEren'
Feb 04,2019
0 people found
this helpful
Sushmita Begum is very helpful and prompt in the way she deals with her clients. She does her best to resolve issues raised with her in a timely manner. She is an asset to Ludlow Thompson....
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Comment on agent fees
I have a number of reservations about Ludlow Thompson as an agent.
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“good...”

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Jan 29,2019
Minithumbup
Abigail
By: 'sarah'
Jan 29,2019
0 people found
this helpful
abigail is prompt in responses and informative with regards to the property and requirements by the local council, i would recommend her to any landlord...
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“Excellent...”

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Jan 28,2019
Minithumbup
Abigail
By: 'Dimitri'
Jan 28,2019
0 people found
this helpful
Abigail checks in regularly and replies to emails prompt. Great person to work with. I look forward to working with her in 2019...
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“Excellent contact to have...”

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Jan 25,2019
Minithumbdown
Ria
By: 'springcoil'
Jan 25,2019
0 people found
this helpful
We had Ria as our liason for about 2 years. She was very helpful at dealing with our enquiries and I recommend her highly for her diligence and professionalism....
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“Abigail at Ludlow Thompson...”

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Jan 14,2019
Minithumbup
Abigail
By: 'Callie'
Jan 14,2019
0 people found
this helpful
Abigail has always been very helpful - she is quick to respond and will always give clarifications and explanations when requested. Thank you for all of your work Abigail!...
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“Fast response and prompt action...”

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Jan 04,2019
Minithumbup
Sushmita
By: 'London'
Jan 04,2019
0 people found
this helpful
Sushmita always responds promptly to my queries. She also does her best to solve issues quickly and keep me updated while doing so....
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Comment on agent fees
n/a
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“courteous and efficient...”

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Dec 20,2018
Minithumbup
Abigail
By: 'Bridget Green'
Dec 20,2018
0 people found
this helpful
Abigail is responsive to emails and is an efficient administrator. At times need to show attention to detail when updating tenancy agreement....
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“Very Happy...”

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Dec 19,2018
Minithumbup
James
By: 'yan'
Dec 19,2018
0 people found
this helpful
James Castle has been trying very hard to get hold of the landlord for renewal for us. James has been so helpful and prompt, we think he is a real star for the company Thank you James!...
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“Excellent service...”

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Dec 03,2018
Minithumbup
Abigail
By: 'Anna'
Dec 03,2018
0 people found
this helpful
Abigail has always been polite, friendly and professional. With Abigail managing my property, I have always felt confident that any issues I might have will be dealt with promptly and without any fuss. She's an excellent Property Manager!...
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“Great service...”

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Dec 03,2018
Minithumbup
Abigail
By: 'Sarah'
Dec 03,2018
0 people found
this helpful
Abigail was always friendly, responsive and timely in communications. We felt like our rental property was in good hands with Abigail as our property manager. She made sure that check-in and check-out ran smoothly and also arranged for keys to be picked up by contractors ...
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Comment on agent fees
Reasonable for service offered.
Was this helpful? Yes

“Exceptional service from Abigail...”

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Nov 03,2018
Minithumbup
Abigail
By: 'GConnor'
Nov 03,2018
0 people found
this helpful
Abigail recently assisted with a replacement tencancy and went above and beyond in her service. It was a very stressful time period for me but Abigail made the whole process much easier. I sent several emails and admittedly, I didn't have the easiest situation to ...
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“Very helpful property manager...”

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Nov 02,2018
Minithumbup
Sushmita
Sushmita
By: 'Ash'
Nov 02,2018
0 people found
this helpful
Sushimita is an amazing member of staff who always helpful, quick to respond and goes outside of her way to resolve issues....
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“Absolutely the worst...”

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Oct 31,2018
Minithumbdown
By: 'Stu from Saturday'
Oct 31,2018
0 people found
this helpful
Quite simply, there was not one single thing Joshua could capably do in his role. Literally by being involved, he doubled our workload and worry compared to had we had nobody. And we paid him for the privilege....
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Comment on agent fees
To charge us money whilst incorrectly deducting us money for jobs not even carried out, failing to deliver the rent money or even notice it missing, failure to chase things up, incorrect invoicing on a repeated basis, emails that don't even make sense replying to things not even related, but three or four days later, after being chased twice....I honestly don't have the energy left. Truly the most incredibly inept experience of anyone in any capacity that I have ever had.
Was this helpful? Yes
By: Stu From Saturday
Oct 31, 2018
View all comments (2)
You pride yourselves on customer service? Wow. How unlucky must we have been, then, to have had to deal with Joshua. Because as I believe I made clear above, in return for money we paid to you, he singularly failed to achieve one single thing. Customer service incorrect bills? Customer service not replying to emails? Mmmm....no. No no no. My wife is in the process of filing her complaint - with the ombudsman - but the sheer volume of email evidence is incredibly time consuming to reference, even ...
Staff picture Ria
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Staff picture Kerry
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv

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ludlowthompson

Branch - Apex House, Worcester, WR4