"Do not use this company"
This company has bad customer service. They do not ring back or answer emails. Charge a lot of hidden fees and are only out to make the most out of you. They cancelled a contract to move into a property for me 10 days before the move. Leaving me in a bad situation. They had little remorse and I would not recommend anyone use them to go through what I did. They will simply take your money and care less about you. They need to be shut down.
What agent could do to change your mind?
They need to be more professional and not be a scam of a company.