Palmer Snell
Wells, BA5
1/5, 7 reviews
0% recommended
0% sales valuation accuracy
25% sales fee satisfaction
100% lettings valuation accuracy
20% lettings fee satisfaction

“Incredibly unhelpful, dismissive, patronizing (god knows why), made the effort ......”

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Mar 11,2015
Minithumbdown
By: 'very happy found new place through lovely agents'
Mar 11,2015
3 people found
this helpful
Incredibly unhelpful, dismissive, patronizing (god knows why), made the effort to avoid calls, put me on hold for ages and then through to emergency helplines, cancelled the one viewing I got at short notice, delayed response to queries through online property sites ( - however very respectful and polite emails offering to let me view properties already clearly let agreed on their website ).
My present landlady ended up managing the property herself after using them but nothing got fixed, they never passed on any problems i.e unable to open front door as so badly warped and rotten, I spent 2 days cleaning property when moved in - supposed to be cleaned. Had so many problems- too many to list, unfortunately they seem to dominate the market in letting round here and I need to move again hence why I have tried to use their services, oh and they charge a fortune.
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Opening Hours
Address

Palmer Snell
7-9 Broad Street
Wells
Somerset
BA5 2DJ
01749 649285

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 25% £0 £0
Lettings 100% 20% £650 £740
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 4 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Appalling estate agents. I spent £2000 on sol......”

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Dec 08,2019
Minithumbdown
By: 'Louisa Morgan'
Dec 08,2019
0 people found
this helpful
Appalling estate agents. I spent £2000 on solicitors and a survey just to find out 2 weeks before exchange of the property in Martock that the illegal work done on the property which is grade 2 listed has never had restrospective planning permission and no certificates can be ...
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“As a Purchaser, I have just had to withdraw f......”

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Nov 12,2019
Minithumbdown
By: 'KAREN WALKER'
Nov 12,2019
3 people found
this helpful
As a Purchaser, I have just had to withdraw from a property after being misled. I have also been shouted at, spoken to in a very patronising manner and had the phone slammed down on me twice. VERY UNPROFFESIONAL. To be avoided at all costs. ...
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“Dissapointing...”

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Apr 23,2019
Minithumbdown
By: 'Disgruntled customer'
Apr 23,2019
1 people found
this helpful
They do not do anything in a quick timely manner they require constant reminding for any job and all dates and call backs are always ignored. They will ask for money on money for everything and in return you receive answerphone messages anytime you need ...
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Comment on agent fees
For the service provided it's ridiculous
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“Be very warned...”

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Apr 30,2018
Minithumbdown
By: 'Graeme B'
Apr 30,2018
1 people found
this helpful
Be very warned about renting for Wells Palmer Snell. Stuart and Wendy are very unprefessional. My data was passed on to a supply company with out me knowning and when my partner and myself had to pull out due to my mum becoming very ill (...
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Comment on agent fees
bad
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“Without a doubt, THE WORST company I have ever dealt ......”

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Dec 21,2017
Minithumbdown
By: 'DD'
Dec 21,2017
0 people found
this helpful
Without a doubt, THE WORST company I have ever dealt with. If I could give no stars I would. To say that they are slow is an understatement. You report an issue (which we have had almost twenty) and they simply do not address it. ...
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Comment on agent fees
After paying them, we found out that their fees are much much higher than everywhere else.
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“Honestly the most un helpful un professional letting agency ever.......”

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Nov 23,2017
Minithumbdown
By: 'The Welsh Man'
Nov 23,2017
0 people found
this helpful
Honestly the most un helpful un professional letting agency ever. I have rented in different parts of the country and have never had such a negative experience from start to finish. Firstly, they tried to charge close to £500 just for reference checks ( kindly reduced to £350!!!) ...
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Comment on agent fees
I had 2 other viewings with 2 other agents both based in the Wells area and they were offering both 6 month contracts & £195 " reference fees"
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“Incredibly unhelpful, dismissive, patronizing (god knows why), made the effort ......”

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Mar 11,2015
Minithumbdown
By: 'very happy found new place through lovely agents'
Mar 11,2015
3 people found
this helpful
Incredibly unhelpful, dismissive, patronizing (god knows why), made the effort to avoid calls, put me on hold for ages and then through to emergency helplines, cancelled the one viewing I got at short notice, delayed response to queries through online property sites ( - however very ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Palmer Snell, Wells BA5 2DJ


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