Streets Ahead
Croydon, CR0
4.5/5, 514 reviews
93% recommended
100% sales valuation accuracy
86% sales fee satisfaction
56% lettings valuation accuracy
66% lettings fee satisfaction

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2019 Estate & Letting Agent Awards


“Hello my name is Boris and I want to say ......”

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Mar 10,2015
Minithumbup
By: 'Boris'
Mar 10,2015
1 people found
this helpful
Hello my name is Boris and I want to say many thanks to Billie because she help me find to rent the perfect house for me and my family. She was very nice and helpful,she understand me perfect what I am looking for.I am very happy about her services.
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Opening Hours
Address

Streets Ahead
219 - 221 Lower Addiscombe Road
Croydon
Greater London
CR0 6RB
020 8655 1300

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 86% £190,000 £340,000
Lettings 56% 66% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
62 12 154 21 88 1 139 1 34 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Relocation Agent Network
Latest Properties

No Properties

“I’d give zero if I could...”

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Jul 16,2019
Minithumbdown
By: 'Alex'
Jul 16,2019
0 people found
this helpful
I’d give zero if I could. After being pressured to rent a property that was promised to us in a clean and fixed up state, this never happened. Our first night - the window fell out and I’m not even joking. Dodgy electrics, ...
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By: Kunal Patel
Jul 17, 2019
View all comments (1)
Hi Alex, Many thanks for your comments and I am extremely sorry to hear that you had such a bad experience with Streets Ahead. We strive on providing the best customer service to all our clients and would appreciate you calling me on 0208-655-1300 to discuss the issues you came across to see if we could come up with a suitable solution. Hope to hear from you soon. Regards Kunal Patel Lettings Manager ...

“Gareth has been extremely, friendly, helpful,......”

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Jun 27,2019
Minithumbup
By: 'Mubbashir Zafari'
Jun 27,2019
0 people found
this helpful
Gareth has been extremely, friendly, helpful, polite and professional young man. Always available. Highly I recommend you this gentle man....
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“Dodgy Thieves...”

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May 28,2019
Minithumbdown
By: 'Tenant'
May 28,2019
0 people found
this helpful
I was robbed in the property rented through Streets Ahead !!! They have fired Samuel Shinar after he had promised that they will replace balcony door in the flat, as they weren't closing properly. I've lost £20k in cash and personal belongings because of them !! Stay ...
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Comment on agent fees
Dodgy
Was this helpful? Yes
By: Kunal Patel
Jun 27, 2019
View all comments (2)
Firstly, let me apologise for the level of service you experienced with Streets Ahead and I would be very appreciative if you could contact me to discuss your experience in more detail. We strive on giving our customers the best service possible and are always looking to improve. Please give me a call on 0208-655-1300 when you have a moment to speak ...

“Never trust their word...”

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Apr 04,2019
Minithumbdown
By: 'Sandeep'
Apr 04,2019
0 people found
this helpful
I'm pretty new to the UK and decided to rent a property in Croydon. I was looking out for the property which accepts PETS and i got in touch with an agent from Streets Ahead. He showed me a couple of properties stating that the ...
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Comment on agent fees
bad
Was this helpful? Yes
By: Kunal Patel
Apr 05, 2019
View all comments (1)
Dear Sandeep, Firstly, let me apologise for the level of service you experienced with Streets Ahead and I would be very appreciative if you could contact me to discuss your experience in more detail. We strive on giving our customers the best service possible and are always looking to improve. Please give me a call on 0208-655-1300 when you have a moment to speak. ...

“My initial experience with Sophia and Layla was positive no ......”

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Nov 01,2018
Minithumbdown
By: 'Winter'
Nov 01,2018
2 people found
this helpful
My initial experience with Sophia and Layla was positive no complaints. Even the lady who did our check in was professional and polite. However the property manager cherelle muschette is incompetent, rude, and dismissive. In all my years as a professional, I have never come ...
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Comment on agent fees
Bad
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“Excellent Service...”

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Sep 24,2018
Minithumbup
By: 'Sakthi & Abi'
Sep 24,2018
0 people found
this helpful
We've been dealing with Marina Steel. Fantastic service, very professional, great follow up & always contactable (even weekends). Thanks Marina....
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“Let my flat twice at asking price immediately...”

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Aug 22,2018
Minithumbup
By: 'Matt'
Aug 22,2018
0 people found
this helpful
Thank you to Kunal and Alexandra for getting asking price offers on my flat almost as soon as i gave them the keys - for a prospective landlord, you cant ask for more than that....
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By: Jo Suleyman
Sep 14, 2018
View all comments (1)
Absolute joke of an agent. Failed to pass on tenants deposit for me to register, ended up getting them to do and its been done LATE. Had to chase them for landlords statement for first months rent. 2nd payment is now a week late and no word from them as to why or where it is, I have had to chase them. Would avoid like the plague. ...

“Disappointing...”

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Aug 09,2018
Minithumbdown
By: 'Atlanta Crawford'
Aug 09,2018
3 people found
this helpful
I have had a very disappointing experience dealing with Streets Ahead. I paid my deposit to them at the end of June ready to move into a property for the 31st. When viewing said property I was told that the total costs to move in ...
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Comment on agent fees
Bad
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By: Atlanta Mae Crawford
Aug 16, 2018
View all comments (2)
Thank you Kunal for handling my complaint promptly and issuing a refund. ...

“Good...”

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Aug 07,2018
Minithumbup
By: 'Andreea'
Aug 07,2018
0 people found
this helpful
We are really happy with our new home.Thank you very much Alexandra Brown. You've done your best..!!!Streets ahead are the best.....
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Comment on agent fees
Good
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“Awful customer service...”

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Aug 06,2018
Minithumbdown
By: 'Jade'
Aug 06,2018
2 people found
this helpful
We have recently started renting a property with streets ahead and all we can say is that we are VERY disappointed with the customer service provided throughout the whole process. The agent that showed us the property and organised things was helpful but it was ...
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Comment on agent fees
I didn’t feel over the moon paying agency fee’s since I wasn’t happy with the service they provided to me.
Was this helpful? Yes
By: Kunal Patel
Aug 16, 2018
View all comments (1)
Dear Jade, I am really sorry to hear that you have had such a bad experience with Streets Ahead as we strive on giving the best customer service to all of our clients. I unfortunately can not locate any information with regards to your move so if you can contact me or pop into the office we will make sure we get to the bottom of what exactly happened so it does not occur again and make sure that you are also looked after for any inconvenience caused to you. I have also spoken to all relevant ...

“RECOMMENDED!...”

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Aug 03,2018
Minithumbup
By: 'Gina Lee-Lyons'
Aug 03,2018
0 people found
this helpful
We have rented our 2 bed flat out with Maxine. Maxine is an excellent communicator, she is calm, organised and very committed. She found us great tenants quickly as promised, and delivered everything on time, reliably, and professionally. She is a pleasure to deal with. Her ...
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Comment on agent fees
Great fees. Well deserved.
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“I have used Streets Ahead Croydon branch and I must ......”

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Mar 17,2017
Minithumbdown
By: 'MarisaP'
Mar 17,2017
9 people found
this helpful
I have used Streets Ahead Croydon branch and I must completely agree with previous reviews, their department is the most inefficient, unreliable and incompetent I have ever seen. Not HAPPY AT ALL, after severel attempts to contact them to sort my issue as a tenant. ...
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Comment on agent fees
Average
Was this helpful? Yes
By: Daniel Thornton
Mar 17, 2017
View all comments (1)
Thank you very much MarisaP for your comments and I am very sorry that our customer service has not met both of our expectation. I would appreciate you contacting me at your earliest convenience with a view of discussing this and also a partial refund your fees. With kindest regards, Daniel - 0208 654 1234 ...

“I have used these agents to collect rent on our ......”

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Mar 13,2017
Minithumbdown
By: 'amba'
Mar 13,2017
7 people found
this helpful
I have used these agents to collect rent on our behalf since 2014 and I would warn any Landlord looking for an efficient agent NOT to use StreetsAhead. Their letting service is excellent - especially Lisa Adams but their property department is the most inefficient, unreliable ...
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By: Jim
May 18, 2018
View all comments (1)
This is a terrible company!!! ...

“Worst serivice, as in non existant. to respond to one ......”

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Jan 16,2017
Minithumbdown
By: 'Cristian'
Jan 16,2017
7 people found
this helpful
Worst serivice, as in non existant. to respond to one email it took 3 phone calls. We didn't get a keys to the building. we had to buy our own. still haven't received reimbursement for those after 2 months. Called about problems with the flat, they don't ...
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“We have had a wonderful experience with Streets Ahead, Mr ......”

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Jan 10,2017
Minithumbdown
By: 'Anca Nastase'
Jan 10,2017
0 people found
this helpful
We have had a wonderful experience with Streets Ahead, Mr George Barnes has been most helpful in aiding our search for the property that fits our family needs best, keeping us well informed and always taking into consideration even the smallest details. Great services, the ...
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“Streets Ahead were really useful with my house search and ......”

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Nov 11,2016
Minithumbup
By: 'Rebecca Gerrish'
Nov 11,2016
0 people found
this helpful
Streets Ahead were really useful with my house search and made sure I was aware of a range of properties in my desired areas promptly and were also very accommodating when sorting out viewing times....
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“My husband and I are very pleased with the professional ......”

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Aug 31,2016
Minithumbup
By: 'Raquel'
Aug 31,2016
0 people found
this helpful
My husband and I are very pleased with the professional service we received from your company. The exceptional support we received from the staff when we made enquires made the whole process of selling our property easy. At all times the staff was pleasant, courteous ...
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Comment on agent fees
You are given value for the fees charged.
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“Streets ahead is the most horrible, terrible service provider, they ......”

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Dec 15,2015
Minithumbdown
By: 'sbm'
Dec 15,2015
11 people found
this helpful
Streets ahead is the most horrible, terrible service provider, they don't have the courtesy to even reply to emails or calls, moved rom a rented property more than a month ago , and they haven't returned deposit , they done care to respond to mails or calls, ...
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“This is about poor customer service overall, about not attending ......”

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Oct 10,2015
Minithumbdown
By: 'Dhruva'
Oct 10,2015
4 people found
this helpful
This is about poor customer service overall, about not attending to maintenance issues in time and above all not returning calls and providing updates. My fridge has not been working for about 4 weeks now. I was told on 21st Sep. that an order has been ...
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“First off they sent agents to our house to give ......”

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Jun 23,2015
Minithumbdown
By: 'Anonymous'
Jun 23,2015
7 people found
this helpful
First off they sent agents to our house to give us a load of rubbish about their awards and how they are ahead of the competition. The promise that by paying them a percentage of the monthly rent that we receive, they will take care ...
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“Hi my name is Mariana and I want to say ......”

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Mar 11,2015
Minithumbup
By: 'Mariana'
Mar 11,2015
0 people found
this helpful
Hi my name is Mariana and I want to say a lot of thanks to Billie Blanksom from Street Ahead ,because she help me find to rent the perfect house for my family...
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“Hello my name is Boris and I want to say ......”

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Mar 10,2015
Minithumbup
By: 'Boris'
Mar 10,2015
1 people found
this helpful
Hello my name is Boris and I want to say many thanks to Billie because she help me find to rent the perfect house for me and my family. She was very nice and helpful,she understand me perfect what I am looking for.I ...
read full review
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“I am happy and satisfied with the quality of customer ......”

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Feb 01,2015
Minithumbup
By: 'Soul'
Feb 01,2015
0 people found
this helpful
I am happy and satisfied with the quality of customer service offered by Billie Blankson. She was very professional, pleasant and polite as well as punctual when it came to time of viewing of properties. She did keep me updated with the searches matching my ...
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“A five star estate agent - Cameron Cayenne. Given me ......”

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Jan 29,2015
Minithumbup
By: 'Gemma Roche'
Jan 29,2015
0 people found
this helpful
A five star estate agent - Cameron Cayenne. Given me excellent service and advice with renting a property . First time I have rented through an agent so had lots of worries and concerns . Cameron was happy to help and answer all my questions and concerns . ...
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“I was completely satisfied with the professional way the whole ......”

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Jan 14,2015
Minithumbup
By: 'DANIEL K'
Jan 14,2015
1 people found
this helpful
I was completely satisfied with the professional way the whole process of renting house was concerned and would recommend Billy without hesitation. Billy is professional and hard working, always available to respond to my emails and calls....
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“Billie and agency have been the only ones that have ......”

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Jan 13,2015
Minithumbup
By: 'Izabela M'
Jan 13,2015
1 people found
this helpful
Billie and agency have been the only ones that have genuinely tried so hard to find house for us and we would recommend her to anyone we know. Thank you once again for her very kind and efficient service, we hope business goes from strength ...
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“Billie has been a great help in finding our dream ......”

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Jan 12,2015
Minithumbup
By: 'liz'
Jan 12,2015
1 people found
this helpful
Billie has been a great help in finding our dream property. She provided a top rate service and went the extra mile. I would recommend streets ahead as they offer a good range of quality properties and a great service...
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Comment on agent fees
Good that checkout fee is at beginning of tenancy so don't have to worry about paying at the end
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“The agent helped us a lot. Very kind and willing. ......”

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Jan 11,2015
Minithumbup
By: 'Giulia Rapone'
Jan 11,2015
1 people found
this helpful
The agent helped us a lot. Very kind and willing. She helped us with all the procedures and the documents. Our final opinion is a very good one and we are very satisfy...
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“Really knowledgable and helpful from start to tenancy agreement. Infact ......”

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Nov 25,2014
Minithumbup
By: 'Wapsy'
Nov 25,2014
1 people found
this helpful
Really knowledgable and helpful from start to tenancy agreement. Infact the only agents that even emailed me back in under 24hrs. Some other didnt even reply to my email at all!...
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Comment on agent fees
I think the rent was very reasonable, but evenm though I am paying 6 months upfront all the extra fees that come with are excessive in my view.
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“Billie was very helpful and professional as She took a ......”

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Nov 24,2014
Minithumbup
By: 'Mariusz'
Nov 24,2014
1 people found
this helpful
Billie was very helpful and professional as She took a good note of the description of our choice of flat and didn't waste our time to show us flats that didn't match what we said to her. She updated us on new properties to rent ...
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Comment on agent fees
Agency fees of ‚£350 is too expensive
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Streets Ahead, Croydon CR0 6RB


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