Oct 02,2011
By: 'Michelle'
Oct 02,2011
273 people found
this helpful
David St James were highly inarticulate in relaying any information over to us, and there were lots of mysterious "meetings" wheever we tried to speak to the manager! They dragged their feet in returning a large sum of money to us, and exceeded the 10 day refund period considerably. This wouldn't have been so much of a problem, had they communicated with us in a more frequent and professional manner.

I would not recommend them to my worst enemy.
Was this helpful? Yes
By: Customerservices
Oct 12, 2011
We are sorry to read of your disappointment in our service. We want to look into the matter to investigate this further. If you could be forward your comlaint to our customer service department (customerservices@davidstjames.co.uk) we assure you this will be looked into in detail.

Whilst we pride ourselves on caring for our customers at all stages of a tenancy, it's clear you are unhappy and that truly does matter to us. If we fell short we want to know about it and ensure it never happens again. And if possible we want to try and remedy the problem with you.

Please be assured that all customers are important to us: we do review feedback from both tenants and landlords alike. And we wish to reassure you that we do not adopt an approach of 'money matters first.' We look forward to hearing from you.

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David St James

447 Roman Road Bow Tower Hamlets, London
Greater London
E3 5LX

0208 980 8172

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