My partner and I have been tenants of a property managed by the Willesden branch of Ellis for almost 18 months and we have found their service to be excellent. Ellis are very speedy in providing repairs and answering questions and were more than happy to replace the lounge carpet when we renewed our lease. We waited a long time for a major window repair last winter, but that was the only time we have ever had to ask them twice for anything. Overall they are excellent managers who respond quickly to queries and go out of their way to help us. The lettings team were also far more friendly and communicative than any of the other lettings agents we dealt with when flathunting, which was another bonus.