In a word - dreadful. Bought a house through them and they seemed quite efficient up to the point when my offer was accepted. Then it all goes downhill - they only have one person progressing sales across 3 branches, who seems to spend half her time on leave or in meetings. During these frequent absences, the branch seem deeply uninterested, have been told on at least one occasion they were "too busy" to help me. When you do speak to the sales progressor she comes out with phrases like "I can't keep on top of all of my sales" - er, isn't that your job, love? Escalations to branch managers and even directors at Head Office go unanswered.