Mar 08,2015
By: 'ABC'
Mar 08,2015
2 people found
this helpful
By far the worst rental experience we've ever had and we've used some dire lettings agents in the past.

Sam, John and Amanda in the local branch were friendly and helpful ƒÂ¢‚€‚“ as were the staff at head office, with the exception of the manager of the maintenance department. We were hopeful that it would be an easy tenancy. However...

Disorganised start to renting the property - paperwork was slow to come through and there seemed to be very little communication between head office and the local branch which meant a lot of phoning back and forth. It took a long time to process all paperwork and pay the deposit.

When we first moved in the property appeared to be very nice. However, after a few weeks mould started to appear and a few weeks later the entire ceilings and parts of the external walls were covered in mould. It was clear that this was a result of an underlying issue with the property, rather than our actions as tenants.

We contacted the maintenance department about this but they ignored request. Over the next 3 months we contacted the maintenance department numerous times about it but they did absolutely nothing tangible to fix the problem. They sent two contractors round to assess the problem but did nothing to follow it up. Bradleys eventually told us that they had been unable to contact the first contractor after their inspection ƒÂ¢‚€‚“ pity that Bradleys neglected to inform us of this sooner. Indeed, it was always up to us to contact Bradleys to find out what was happening. Not once did anyone contact us to apologise or explain the situation. We were often told that someone would phone us back but noone ever did.

The result was that many of our belongings - including a wardrobe and a sofa (I didn't even know it was possible for such items to go mouldy in a property that's heated and ventilated daily) - were severely damaged by mould.

We also reported a window leak - whenever it rained a significant amount of water would enter the property. When we first reported it we were assured that someone would contact us a few days later to explain how the problem would be dealt with. Noone did. Over the next two months we repeatedly notified Bradleys of the problem but they did absolutely nothing ƒÂ¢‚€‚“ we were eventually told that the landlord would fix it when we moved out.

In the end we were forced out of the property by the disgraceful condition it was in and Bradleys' complete failure to fix the problems. Our neighbour told us that previous residents had complained of exactly the same damp/mould problem. The property is now back on the market - it appears that Bradleys simply paint over the mould and wait for the next sucker to rent it from them.

Throughout our tenancy Bradleys showed to be disorganised, unprofessional and lacking any regard for their tenants. I will never use Bradleys ever again and I truly hope that noone has to go through what we did.
What agent could do to change your mind?
Bradleys needed to be more organised, have better communication and fix maintenance issues in a timely and effective manner.
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Was this helpful? Yes
By: Kai Logan
Mar 09, 2015
We are very sorry to hear that you felt the service was poor. We pride ourselves on customer satisfaction and a high quality service and so take it very seriously when people haven't received the high standards of service we set ourselves. There have been some changes in our maintenance department and so the communication with all parties will have improved. As for the property, I'm afraid we can only advise and report matters to our clients, it is not our decision whether to make alterations or improvements. If you would like to discuss the matter further, please feel free to get into contact by e mailing

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Bradleys Estate Agents

Tregenna Hill St Ives
TR26 1SE

01736 793300

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