Hounslow, TW3
5/5, 43 reviews
100% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
97% lettings fee satisfaction

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2020 Estate & Letting Agent Awards


“Is been a pleasure to rent with Burnel and Co ......”

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Mar 07,2015
Minithumbup
By: 'Simona'
Mar 07,2015
65 people found
this helpful
Is been a pleasure to rent with Burnel and Co from the begining.
Marios is very good as his job. From the begining we built a very good relation agent-tenant.
I would highly recomend them again, and will definitly cooperate in the future.
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Opening Hours
Address

Burnel & Co
9 Red Lion Court Alexandra Road
Hounslow Central,Hounslow
Greater London
TW3 1JS
020 8570 7774

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £273,000 £273,000
Lettings 100% 97% £595 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
15 0 24 0 2 0 0 0 2 0
Areas covered
  • TW3
  • TW13
  • TW5
  • TW7
  • TW19
  • SL3
  • TW4
  • W4
  • TW1
  • TW2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS TDS SAGEagent Property Redress Scheme
Latest Properties

No Properties

“Honest and caring...”

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Oct 01,2018
Minithumbup
By: 'Lynne'
Oct 01,2018
23 people found
this helpful
We were so grateful when Luisa took over our property and the sitting tenant. She negotiated so well on our behalf and managed a few problems to tenant and our satisfaction. Luisa is very able and knows the business so well she offers pertinent advise ...
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Comment on agent fees
Good
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“Great Team!...”

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Sep 27,2018
Minithumbup
By: 'Anoma'
Sep 27,2018
21 people found
this helpful
Luisa and the whole team at Burnel & co has been great and very helpful! Luisa helped me find a very nice property. She is very professional and efficient! I would definitely recommend this agency....
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“Highly recommend for a personal, professional service!...”

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Sep 06,2018
Minithumbup
By: 'Jaspreet Sidhu'
Sep 06,2018
25 people found
this helpful
Our family have been with Burnel & Co since 2003. Luisa has looked after our properties in Osterley and Isleworth as though they were her own. We have entrusted Luisa to find suitable tenants for our home as we relocated, and a prestigious company were granted the ...
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“Good experience...”

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Sep 04,2018
Minithumbup
By: 'Naeem'
Sep 04,2018
26 people found
this helpful
Highly professional experience dealing with this agency from the very first call. Documents in first class order . A* in every way....
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Comment on agent fees
Good
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“Burnel and co review...”

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Aug 01,2018
Minithumbup
By: 'Belinda'
Aug 01,2018
27 people found
this helpful
Great agency. Staff make you feel welcome as soon as you enter their office. We contacted Luisa based on online positive reviews and couldn't have been more satisfied. Luisa gave us excellent guidance and a deep knowledge about a range of properties. We've been very ...
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Comment on agent fees
Good
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“Positive review...”

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Jul 23,2018
Minithumbup
By: 'Joe dias'
Jul 23,2018
26 people found
this helpful
They are very good, understanding, helpful and prompt especially the staff. If we have to get any repair done the react quickly to it and get the job done....
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Comment on agent fees
Good
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“professional and welcoming were accommodating with any questions or issues ......”

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Jan 16,2018
Minithumbup
By: 'Angela paynter smith'
Jan 16,2018
34 people found
this helpful
professional and welcoming were accommodating with any questions or issues highly recommend on personal letting and other services definalty be a returning client...
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“I have been with Burnel & co since 2006 first as a ......”

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Nov 25,2017
Minithumbup
By: 'sameer sehgal'
Nov 25,2017
43 people found
this helpful
I have been with Burnel & co since 2006 first as a tenant for 3 years and then as a landlord from 2012 onwards. No words are enough to describe their dedication and genuine care towards their clientele. Its not easy to find letting agents who actually empathize with ...
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Comment on agent fees
Very nominal for all they do for their clients.
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“Sabeena was nice, helpful, strong minded. She was given a ......”

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Jul 02,2017
Minithumbup
By: 'Tunde'
Jul 02,2017
45 people found
this helpful
Sabeena was nice, helpful, strong minded. She was given a professional service. The process was fast and fluent. She communicated with the landlord for us smoothly. Happy to rent a property via Burnel & Co....
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Comment on agent fees
Fair
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“Professional and helpful lady with an excellent service and dedication ......”

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Jun 17,2017
Minithumbup
By: 'Angela Masini'
Jun 17,2017
46 people found
this helpful
Professional and helpful lady with an excellent service and dedication to her clients. I have had rented out my properties through Brunel for a few years and never been disappointed with Tanents or service, also last year Luisa sold one of properties within few weeks ...
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Comment on agent fees
Very reasonable, best in town !
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“We've worked for many years with Burnel & Co and Luisa ......”

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May 22,2017
Minithumbup
By: 'L. Fewkes'
May 22,2017
47 people found
this helpful
We've worked for many years with Burnel & Co and Luisa has proven invaluable. She always makes herself available for advice when needed and support in case of issues. I would highly recommend them....
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By: Luisa
May 25, 2017
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Dear Ms Fewkes, it is our pleasure to assist you with your properties. Thank you for your kind review, we look forward to many more years working together. We are always on hand for help, support and guidance. Best Wishes, all at Burnel & Co ...

“I want to say Thanks to Burnel & Co ,they made ......”

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May 18,2017
Minithumbup
By: 'Felicia'
May 18,2017
46 people found
this helpful
I want to say Thanks to Burnel & Co , they made my mooving process so easy and comfortable! Wonderful people are working there, a special thanks goes to Sabeene , she is such a lovely lady , she really knows how to work with people !!! I recommend this ...
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By: Burnel & Co
May 25, 2017
View all comments (1)
Hello Felicia,we are so pleased you are happy and we were able to help you move into your home. Thank you for your lovely review and kind words for Sabeena! It is our aim at Burnel & Co to provide an excellent service to all our clients and positive feedback is very encouraging. Thank you ...

“I have been tenant of Burnel & co. since 5 years overall ......”

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Feb 02,2017
Minithumbup
By: 'Rajesh'
Feb 02,2017
49 people found
this helpful
I have been tenant of Burnel & co. since 5 years overall staff very friendly.Mario always ansring the phone calls. My wife got good communication with Luisa who always glad to help.definetly I will recommended them.100%deposit refunded within a week after moving out.thank ...
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Comment on agent fees
I found their fees very reasonable
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“As a young man starting out in a new city ......”

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Nov 02,2016
Minithumbup
By: 'Ilir'
Nov 02,2016
52 people found
this helpful
As a young man starting out in a new city and looking to rent and later buy my first home, I had no contacts or anything to go on except the internet till I met Luisa at Burnel & Co . Luisa is smart, informative, professional, helpful ...
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Comment on agent fees
Great Fees!!
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“This is a very professional agency. They look after my ......”

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Aug 17,2016
Minithumbup
By: 'Mr Patel'
Aug 17,2016
55 people found
this helpful
This is a very professional agency. They look after my interests and at the same time they are fair to all concerned. I cannot find any fault from them. I would thoroughly recommend them to all landords, tenants and contractors....
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Comment on agent fees
Their fees are the same as everywhere else, but they provide an excellent customer service and earn their fees.
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By: Burnel & Co
May 25, 2017
View all comments (1)
Thank you Mr Patel for your time and kind review. Apologies for the late response. It is always a pleasure speaking to you. We are delighted you chose Burnel & Co for the letting and management of your properties. Client satisfaction is of utmost importance and we welcome feedback. Looking forward to many more years assisting you! From all at Burnel & Co ...

“I have used Burnel & Co since 2002 to rent my flats. ......”

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Jul 18,2016
Minithumbup
By: 'Mrs Dhillon'
Jul 18,2016
57 people found
this helpful
I have used Burnel & Co since 2002 to rent my flats. They have been extremely efficient in placing good tenants in the flats. They carry out proper diligence against the tenants ensuring that they are able to meet financial obligations and are well suited to the ...
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Comment on agent fees
Good
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“Very friendly & warm, always glad to help. Great communication with ......”

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May 18,2016
Minithumbup
By: 'Ania & Adam'
May 18,2016
59 people found
this helpful
Very friendly & warm, always glad to help. Great communication with all staff members. Very quick deposit refund. Definitely I would recommend them. We will miss all of you. Thank you guys for everything. Wish you all the best. Kindest regards, Ania & Adam...
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“It was a chance meeting that brought me to Burnel ......”

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Dec 05,2015
Minithumbup
By: 'Miss. V. Samuel'
Dec 05,2015
65 people found
this helpful
It was a chance meeting that brought me to Burnel Estate Agents in Hounslow. They helped me find Tenants for my property and when I was ready to sell, I used Burnel Estate Agents as sole agents for my property. Luisa and Mario were always ...
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Comment on agent fees
Very cost effective.
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“I have been a tenant of Burnel & Co since 2008 and ......”

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Aug 13,2015
Minithumbup
By: 'Catherine'
Aug 13,2015
69 people found
this helpful
I have been a tenant of Burnel & Co since 2008 and have moved 3 times with them. They have been fantastic, very accommodating and understanding. Thank you for all your help over the years. Recommend to use as an Estate Agent. Catherine from TW2 & TW4...
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“We have rented this property in Oct 2014 and Mario has ......”

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Aug 04,2015
Minithumbup
By: 'Sri'
Aug 04,2015
65 people found
this helpful
We have rented this property in Oct 2014 and Mario has been prompt in responding to any queries that needs attention overall staff are very friendly and helpful...
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Comment on agent fees
I found their fees to be reasonable value for the hassle free service
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“I rented a property from Burnel and Co. We stayed ......”

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Jun 24,2015
Minithumbup
By: 'Clint'
Jun 24,2015
66 people found
this helpful
I rented a property from Burnel and Co. We stayed in the property for more than a year. Had a great experience with this company. Didnt have any issues and all and if any minor maintenance work was required it was immediately rectified. I didnt ...
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“Excellent Support and customer care !!! I got the rental agreement ......”

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Mar 08,2015
Minithumbup
By: 'Vishnu'
Mar 08,2015
67 people found
this helpful
Excellent Support and customer care !!! I got the rental agreement in just a day, which is awesome. Thank you very much !! I would like to give 6 stars out of 5....
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Comment on agent fees
Fees could have been little lesser.
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“Is been a pleasure to rent with Burnel and Co ......”

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Mar 07,2015
Minithumbup
By: 'Simona'
Mar 07,2015
65 people found
this helpful
Is been a pleasure to rent with Burnel and Co from the begining. Marios is very good as his job. From the begining we built a very good relation agent-tenant. I would highly recomend them again, and will definitly cooperate in the future....
read full review
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“Me and my wife used to live in a studio ......”

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Dec 11,2014
Minithumbup
By: 'Seco'
Dec 11,2014
67 people found
this helpful
Me and my wife used to live in a studio flat rented from that agency for about 2 years. During that time there was no problems at all with communications to agents or with resolving any issues. Mario always answers phone calls as well as gets ...
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“I was renting flat managed by this agency for couple ......”

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Oct 03,2014
Minithumbup
By: 'Kamil'
Oct 03,2014
67 people found
this helpful
I was renting flat managed by this agency for couple of months and I would strongly recommend them to any perspective new tenants. Mario was very nice and helpful. He was responding to any questions quickly and all the issues were perfectly addressed. I had ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Burnel & Co
Complaints Procedure 2018

If you have a complaint this document sets out the procedure which we will follow in dealing with your complaint.

1. Complaints about the service of Burnel & Co should be sent in writing to:
L Burnel - Burnel & Co, 9 Red Lion Court, Alexandra Road Hounslow Middlesex TW3 1JS
2. Where your complaint may have initially been made orally to one of our offices you will be required to send full details of your complaint in writing to the Directors or by email to info@burnel.co.uk
3. Once we have received written details of your complaint, we will contact you in writing within 3 working days to acknowledge your complaint and advise you of the actions we will be taking. You will also be invited to make any further comments you may have in relation to the circumstances leading to your complaint.
4. Within 15 working days of receiving your written complaint, we will write to you to inform you of the outcome of our investigation and let you know what actions have been or will be taken. This response will have been provided by one of our Customer Service team under the direction of our Customer Services Manager.
5. If you remain dissatisfied with any aspect of the handling of your complaint you should contact the Directors again at the above address, who will instigate a further review and you will receive a written response within 15 working days from receipt of your letter to inform you of the conclusion of this review. This second response will be read and approved by a director before it is sent to you.
6. If you remain dissatisfied you may refer the matter to the Ombudsman Services: Property, PO Box 1021, Warrington WA4 9FE.

Please note, that by making a formal complaint to Burnel & Co and/or the Ombudsman, this will not necessarily delay or prevent our Debt Recovery Department issuing legal proceedings against you for any sums outstanding. Any complaint, pending or otherwise is an entirely separate matter to the fees due to us and therefore should be settled promptly to avoid litigation.
Last updated at 1:02 PM 09/03/2018 by Luisa Burnel

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Burnel & Co

Branch - Hounslow, TW3