Mar 07,2015
Minithumbdown
By: 'Siege'
Mar 07,2015
1 people found
this helpful
Good initial contact and service. In the end we chose another agent who offered a better price and higher valuation and the phone call to Hills informing them was arrogant and unprofessional bordering on insulting.
Was this helpful? Yes
By: Martin Hill
Apr 08, 2015
Dear Seige,
Thank you for your recent comments. With a lack of properties coming to the market we have seen an increase in agents ‘buying' instructions – this tends to involve agents offering higher valuations and lower fees. Whilst I hope this isn't the case in your situation it can get frustrating for the team and unfortunately on rare instances this can come over in the wrong way, so please accept the companies apology if this was the case.
It is good to hear about the initial contact and service you received when you first got in touch. It is a shame you didn't have the opportunity to experience our service beyond that point. If your agent fails to live up to their promises we hope you can consider giving us the opportunity to demonstrate our service to you fully.
I noted on your review this is a lettings review, so not sure this is for us but never the less you have taken the time to review so I feel it is appropriate that we take the time to reply. All the best for the future
Kind regards
Hills Residential

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Hills Residential

Sentinel House Eccles, Manchester
Greater Manchester
M30 0SS

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