Having had a disappointing experience with an agent in the Kilburn branch where our flat had fallen through and as a result were homeless we were referred to Tom Browne from the city branch to help us find a property. We contacted Tom on Saturday afternoon and after 2 hours he had found us a suitable property to view. Tom went above and beyond the call of duty by working out of hours late on a Saturday evening to ensure we had the first view of the property. The property was perfect and due to his hard work, excellent customer service and organisational skills we were able to move into the property just 3 days later. Tom was friendly, attentive and helpful ensuring that we left with a positive LudlowThompson experience and would, now, definitely use the lettings egency in the future.