Madison Brook
Docklands, London, E16
4/5, 125 reviews
77% recommended
100% sales valuation accuracy
82% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“I have dealt with the team at Madison Brook for ......”

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Mar 07,2015
Minithumbup
By: 'DP'
Mar 07,2015
0 people found
this helpful
I have dealt with the team at Madison Brook for around three years now, I found them to be extremely professional and willing to go the extra mile. Thank you!!
Was this helpful? Yes
By: MADISON BROOK CS
Mar 09, 2015
Dear DP,

A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post.

We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward.

Once again, thank you for taking the time to review our services.

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Opening Hours
Address

Madison Brook
Unit B, 20 Western Gateway
Royal Victoria Dock,London
Greater London
E16 1BS
020 7474 5505

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 82% £207,000 £950,000
Lettings 100% 80% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 6 30 15 8 1 35 0 5 7
Areas covered
  • E16
  • Royal Docks
  • E14
  • Canary Wharf
  • E6
  • Docklands
  • E15
  • E13
  • E1W
  • SE16
  • SE10
  • SE18
  • E3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Exceeded Expectations....”

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Jan 25,2019
Minithumbup
By: 'Anand'
Jan 25,2019
0 people found
this helpful
My experience of Madison Brooke is 'outstanding'. It has exceeded my expectations in terms of professionalism, advice friendliness and service....
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Comment on agent fees
It is a great value for money.
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“Well Madison Brook agency with one of they're agent Bradley ......”

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Jan 31,2018
Minithumbup
By: 'Good , easy and fast'
Jan 31,2018
0 people found
this helpful
Well Madison Brook agency with one of they're agent Bradley Austin, was really helpful finding us a new home to move . Due to short time we had to move , we explain the situation to our agent Bradley ans he did everything in his power to ...
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“Moving house after over 30 years was a daunting process for ......”

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Jan 23,2018
Minithumbup
By: 'K Runcorn'
Jan 23,2018
0 people found
this helpful
Moving house after over 30 years was a daunting process for us. We asked 4 agents to come in with a view to marketing our property. We chose MB as their Manager Joe came across as professional, knowledgeable and helpful with a cheerful disposition. He promised regular ...
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Comment on agent fees
Would have like to negotiate a little but hey ho........
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“Bindman LLP have worked with Madison Brook on several residential ......”

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Nov 16,2017
Minithumbup
By: 'Bindman LLP Solicitors Claire Stanton'
Nov 16,2017
0 people found
this helpful
Bindman LLP have worked with Madison Brook on several residential and commercial matters . Every case has been handled extremely professionally with great ease and support to the Solicitors and clients. We would recommend them to anyone...
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Comment on agent fees
Great fees
Was this helpful? Yes

“Very easy to deal with and a good communicator, Adam ......”

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Jul 07,2015
Minithumbup
By: 'Ed'
Jul 07,2015
0 people found
this helpful
Very easy to deal with and a good communicator, Adam has extensive knowledge of the new developments in the Greenwich Peninsula. Achieved my asking price within the estimated timeline....
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“Bought a property with MB in April 2015. Flexible for viewings. 7 ......”

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Apr 29,2015
Minithumbup
By: 'RT'
Apr 29,2015
0 people found
this helpful
Bought a property with MB in April 2015. Flexible for viewings. 7 week completion. Very happy. Professional, fast, informative. Would use again. Highly recommended....
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By: MADISON BROOK CS
Apr 30, 2015
View all comments (1)
Dear RT, A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. Once again, thank you for taking the time to review our services. ...

“Adam is extremely dependable with regard to communication among all ......”

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Apr 14,2015
Minithumbup
By: 'Mrs Wang'
Apr 14,2015
0 people found
this helpful
Adam is extremely dependable with regard to communication among all parties. And he does a excellent job always providing immediate feedback whenever required. Adam has a positive attitude which has helped us overcome many objections throughout the sale, in the end we are very happy ...
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Was this helpful? Yes
By: MADISON BROOK CS
Apr 30, 2015
View all comments (1)
Dear Mrs Wang, A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. Once again, thank you for taking the time to review our services. ...

“Very friendly and informative, Adam was always available to answer ......”

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Mar 20,2015
Minithumbup
By: 'Nick Wright'
Mar 20,2015
0 people found
this helpful
Very friendly and informative, Adam was always available to answer any questions I had and was instrumental in helping me complete the exchange. He'll go far!...
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By: MADISON BROOK CS
Apr 30, 2015
View all comments (1)
Dear Nick, A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. Once again, thank you for taking the time to review our services. ...

“The company is working very well.The firstvtenant was found ......”

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Mar 08,2015
Minithumbup
By: 'zhanna'
Mar 08,2015
0 people found
this helpful
The company is working very well.The firstvtenant was found fast and was well recommended.John organised all kind of necessary license and other documents, which we were not aware as first time landlords.Second tenant -the same very fast.They also made proper handing ...
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Comment on agent fees
As I said above.
Was this helpful? Yes
By: MADISON BROOK CS
Mar 09, 2015
View all comments (1)
Hello Zhanna, A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. MADISON BROOK ...

“I have dealt with the team at Madison Brook for ......”

Share on :
Mar 07,2015
Minithumbup
By: 'DP'
Mar 07,2015
0 people found
this helpful
I have dealt with the team at Madison Brook for around three years now, I found them to be extremely professional and willing to go the extra mile. Thank you!!...
read full review
Was this helpful? Yes
By: MADISON BROOK CS
Mar 09, 2015
View all comments (1)
Dear DP, A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. Once again, thank you for taking the time to review our services. ...

“We live overseas and when looking for a property to ......”

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Mar 07,2015
Minithumbup
By: 'Brian & Debs in Dubai'
Mar 07,2015
1 people found
this helpful
We live overseas and when looking for a property to buy only visited London occasionally. On each occasion, Adam was very patient showing me several potential properties over a period of 18 months, and even previous to that when he was with a different company. Being ...
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Comment on agent fees
Not applicable for buyer. Management fees are high, but reduced as bit as we bought though Madison Brook.
Was this helpful? Yes
By: MADISON BROOK CS
Mar 09, 2015
View all comments (1)
Dear Brian & Debs, A quick note to say thank you for your review. I note that it was mainly positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. Where you have noted improvements or comments surrounding lack of service, we will look into the matter in the hope that we can d ...

“Excellent work! I have bought the property via Madison Brook ......”

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Mar 06,2015
Minithumbup
By: 'Igor'
Mar 06,2015
0 people found
this helpful
Excellent work! I have bought the property via Madison Brook and they were so quick to rent it out. I am fully satisfied! Thanks a lot!...
read full review
Was this helpful? Yes
By: MADISON BROOK CS
Mar 09, 2015
View all comments (1)
Dear Igor, A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. ...

“Totally satisfied with the service. It was very professional, honest ......”

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Nov 02,2014
Minithumbup
By: 'Von'
Nov 02,2014
0 people found
this helpful
Totally satisfied with the service. It was very professional, honest and excellent customer care during the pre/post contract arrangements. It's nice to find an agent that cares about its customers and their complete satisfaction. Highly recommended......
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“If only all estate agents were this good. Despite being ......”

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Oct 21,2014
Minithumbup
By: 'Sam'
Oct 21,2014
0 people found
this helpful
If only all estate agents were this good. Despite being stuck with bad solicitors (that I had chosen myself), Adam Hoskins somehow managed to reassure the vendor that I was a serious buyer and prevented the purchase from falling through. Very efficient, straight talking and ...
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“Adam was polite, professional and patient. He negotiated well during ......”

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Oct 16,2014
Minithumbup
By: 'Shaun'
Oct 16,2014
0 people found
this helpful
Adam was polite, professional and patient. He negotiated well during the purchase process. A good service provided all around, including post-sale....
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“Bought a property through Madison Brook with Adam as the ......”

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Sep 17,2014
Minithumbup
By: 'Zek'
Sep 17,2014
0 people found
this helpful
Bought a property through Madison Brook with Adam as the agent i dealt with. Even with a very demanding seller and a difficult conveyancer, Adam was able to help push the sale through by being available, constantly chasing documents and people on my behalf and ...
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“Initially I was a bit suspicious of Andy, can this ......”

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Sep 12,2014
Minithumbup
By: 'Anita'
Sep 12,2014
1 people found
this helpful
Initially I was a bit suspicious of Andy, can this agent be really this nice ? Yes, he is. His work is very good, exceeded my expectation. Thumbs up !...
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“Mr Hoskins guided us smoothly from start to completion of ......”

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Sep 12,2014
Minithumbup
By: 'Satisfied customer'
Sep 12,2014
0 people found
this helpful
Mr Hoskins guided us smoothly from start to completion of the purchase. He kept us up to date through all the stages with long distance telephone calls and we were very pleased with the service...
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“Andy was very helpful, knowledgeable and professional in all his ......”

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Sep 05,2014
Minithumbup
By: 'RussianRobert'
Sep 05,2014
1 people found
this helpful
Andy was very helpful, knowledgeable and professional in all his dealings with me. I would have no hesitation in recommending him or Madison Brook....
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“From the valuation to the exchange, we were provided with ......”

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Sep 04,2014
Minithumbup
By: 'ES'
Sep 04,2014
1 people found
this helpful
From the valuation to the exchange, we were provided with an extremely professional yet very personal service. We believe Adam's valuation was realistic and matched our expectations. With his help, photographs and then viewings followed within just a few days. We accepted an offer after ...
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Was this helpful? Yes

“Adam is an experienced agent, professional in his approach, open, ......”

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Sep 04,2014
Minithumbup
By: 'Adam Hoskins'
Sep 04,2014
0 people found
this helpful
Adam is an experienced agent, professional in his approach, open, courteous and informative in his manner and always willing to help. He played a key role in helping us to secure the purchase of the apartment in a relatively short period of time in a ...
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“Always kept me informed and very helpful An exclusive and ......”

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Sep 03,2014
Minithumbup
By: 'Ola'
Sep 03,2014
1 people found
this helpful
Always kept me informed and very helpful An exclusive and excellent level of service. Was more than happy. I would definitely recommend them. Service with a smile....
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“The Agency and Andreas have been excellent. Andreas has particularly ......”

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Sep 01,2014
Minithumbup
By: 'Abu Taher'
Sep 01,2014
1 people found
this helpful
The Agency and Andreas have been excellent. Andreas has particularly been good at assisting in chasing relevant individuals to ensure that things were progressing. Had this not been the case the property may had fallen through....
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“This was our second attempt to purchase a property in ......”

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Jul 31,2014
Minithumbup
By: 'Mike'
Jul 31,2014
1 people found
this helpful
This was our second attempt to purchase a property in the area for a Buy to let purchase, the first one through another Estate Agent fell through...Andreas took interest from day one to keep on top of ensuring all communications were transparent and coordinated ...
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“I have had a really good experience with Madison Brook ......”

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Jul 13,2014
Minithumbup
By: 'Stephane'
Jul 13,2014
1 people found
this helpful
I have had a really good experience with Madison Brook to buy a property. Andreas was a key person in this process, being always quick to answer to my emails, and to supply all the information with regards to the next steps to sign the ...
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“Andreas is really helpful in our buying the property. He ......”

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Jul 03,2014
Minithumbup
By: 'Jie'
Jul 03,2014
1 people found
this helpful
Andreas is really helpful in our buying the property. He sends us various options according to our requirements and is patient during our search. He also work closely with the vendors and solicitors to push the purchase forward....
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“Andreas is active, sincere and helpful in the whole procedure ......”

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Jul 02,2014
Minithumbup
By: 'Baichen'
Jul 02,2014
1 people found
this helpful
Andreas is active, sincere and helpful in the whole procedure of buying a property. He responds us timely for answering various questions and has a good communication style....
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“As a purchaser, I found working with Andy at Madison ......”

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May 30,2014
Minithumbup
By: 'A Hallsworth'
May 30,2014
2 people found
this helpful
As a purchaser, I found working with Andy at Madison Brook very refreshing. Andy proactively kept me updated throughout the purchase and always returned any calls promptly and followed up any actions I requested. He was unfailingly friendly and helpful. This was a very smooth ...
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“Helpful and friendly staff, helped make the buying process smooth.......”

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May 29,2014
Minithumbup
By: 'Ash2014'
May 29,2014
0 people found
this helpful
Helpful and friendly staff, helped make the buying process smooth. I would use and recommend them for the future....
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“All round excellent in every aspect of the sale. Thanks ......”

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May 29,2014
Minithumbup
By: 'JB'
May 29,2014
2 people found
this helpful
All round excellent in every aspect of the sale. Thanks and well done....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a firm accredited by the Ombudsman Services, Madison Brook aims to provide the highest standards of service to all landlords and
tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write
in the first instance to

The Manager at the address below:

Unit B,
20 Western Gateway,
London,
E16 1BS

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in house complaints procedures.

A formal written outcome of the complaint will be sent to you within 21 days.

If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please contact The Managing Partner who will review the complaint.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 2:46 PM 01/11/2017 by allAgents

Awards won by Madison Brook, London E16 1BS


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