Mar 06,2015
Minithumbup
By: 'Mirna'
Mar 06,2015
0 people found
this helpful
We have been looking for a suitable apartment for a month and have had terrible experiences with a number of agencies and this really started to get to us and trouble us. We found ourselves being lied to, made false promises and no real reflection of what was actually going on.
However as soon as we walked into Ludlow Thompson's office we felt comfortable and the staff actually wanted to help us out which was a surprise to us. The competitive market in London meant that offices were favouring their customers however we didn't feel this was the case as Ludlow.
The staff helped our paperwork and referencing run smoothly to our benefit and provided us real time updates on where we were with everything and what was stopping us progress.
The staff were polite and unbiased to either us or the landlord and made sure our move was quick and comfortable for both parties.
Their website was easy to navigate and the online referencing system was reassuring that everyone was treated equally and applied to the same rules.
The manager was there with us when signing the contract and clarified everything included/excluded in it, which was a very good process. Everything was in nice clear writing and they were happy to answer any questions.
The agency even provided us with a contact person (number and email) regarding any issues we have in the future with our property which made the move so much easier and meant we weren't bothering the office with petty things about the property.
The property was handed over to us in such a good condition it really didn't require us to do much to it after the move.
I just want to thank everyone at Ludlow Thompson who made the whole process easy and quick for us, it means we can move in to our new home with minimal stress :)
Comment on agent fees
A bit expensive compared to other agencies but expected
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ludlowthompson

172 High St London
Greater London
W3 9NN

020 7604 5111, 020 7604 5100

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