This is hands down the worst estate agent i have ever used. On the day we went to sign contracts and pick up keys i arrived to find the contracts hadn't even been drawn up and the individual dealing with our contract seemed utterly clueless about what she had to do. It took 4 hours to sign a contract and take the keys! It was utterly unbelievable and completely unacceptable. When i tried to inquire what was taking so long i was told that she was feeling overwhelmed and could i please go and sit upstairs and wait. Call me crazy but if being an estate agent is your day job (and no she was not new) you shoud not find such a routine daily task overwhelming, nor should it take 4 hours. Complete shambles!
On top of that, as expected, moving out was just as ridiculous, we were charged £100 to clean the oven essentially, as we had cleaned the rest of the house from top to bottom, and when we moved in it wasn't exactly spotless! The final insult was the ILLEGAL manner with which she handled our deposits. There was four of us living there and our estate agent decided she would send all of our deposits to one person by cheque without asking anyone elses permission to do so. This is illegal. You cannot release someone else's deposit to another person without their permission. On top of that, since one of my housemates was moving into another property down the street so was not having his deposit returned, our estate agent decided he would not pay for the cleaning or check out fee as it could not be taken from his deposit as it was being held against another property now! Couldn't or wouldn't? And how dare she decide who should pay and who shouldn't, once again, my permission was not asked!
Needless to say, these esate agents are not only incompetent but aren't even operating under their legal requirements. My advice, AVOID LIKE THE PLAGUE!!!