Martin & Co
Norwich Charing Cross, Norwich, NR2
1.9/5, 9 reviews
22% recommended
100% lettings valuation accuracy
33% lettings fee satisfaction



Property Features


“The most horrendous experience I have ever had. Staff at ......”

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Mar 05,2015
Minithumbdown
Lucy
By: 'LMP008'
Mar 05,2015
4 people found
this helpful
The most horrendous experience I have ever had. Staff at Martin & Co are rude, obnoxious and totally unwilling to help; from the smallest cases to cupboard doors breaking (due to them being improperly fixed at the hinges in the first place), to very adverse living conditions such as horrendous mildew and now even the caving in of my bedroom ceiling. Over the past few years that I have lived in my student house, I have had nothing but trouble from this estate agents. Upon moving into the house, it was unclean (McDonald's bags and cartons everywhere, grease on kitchen surfaces, toilet black) and bedrooms were not properly furnished. Issues arose, such as the bathroom light switch snapping due to mildew, cupboard doors falling off hinges due to poor fitting, and exceptional damp problems within the house. The oven constantly had problems, as did the shower and bath (there were times where 4 girls had to go over 3 days without showers in the house), and these were met with the blaming of tenants and reluctance to help. At the end of my last tenancy agreement in the house, they charged us for things that had not been our fault (for example, nails in the wall that had been there before we moved in, chips to poorly applied paint - which had also been there since we had moved in, and the cleaning of items of which we had thoroughly cleaned ourselves, including the bathroom which had been left in a much better condition than it was received in, even according to the inventory!). They took as much money as they could from us for things that were not out fault, and things that they didn't even fix before the start of my new tenancy. They also did not allow for reasonable wear and tear considering we had lived in the house for three years.
I am now on a second tenancy with new housemates and problems again have occurred - the oven has given up, the floor and radiators are falling to pieces (of which a contractor was meant to have come around and fixed 5 months ago...) and to top it off, following consistent arguing that there is a damp problem with the property, and dealing with walls dripping with water, green ceilings and my entire wardrobe going mouldy, my ceiling has now falling in on me (whilst I was asleep) and they haven't even apologised or asked if I'm okay! I am now living at my boyfriend's out of a small suitcase with the rest of my clothes, and belongings ruined from the fallen plaster, with exams and my dissertation imminent. Honestly the absolute worst estate agents there is, money-thieving, rude and heartless people and I cannot wait for the day that I never have to hear of or speak to them again. DO NOT USE MARTIN & CO.
What agent could do to change your mind?
Rip off
Attached Filesnbsp;
Comment on agent fees
Rip off
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By: Matthew White
Mar 05, 2015
This Review contains a number of significant inaccuracies.

Firstly the damp has been confirmed by several experienced contractors to have been caused by the Tenant's lifestyle and failure to adequately control condensation within the property. This included (prior to the incident occurring) a highly qualified Damp Specialist, who, having undertaken a thorough investigation at the house, drew up a detailed report on the cause, which was shared with all of the occupants. Previously, on several occasions the Tenants had been issued with various guides to assist them and explaining how to control the condensation within the property.

However, as a direct consequence of our advice being ignored, plaster came away from the ceiling. Subsequently, the Damp Specialist confirmed, unequivocally, the major contributing factor for this was the Tenant's failure to control the condensation within the property.

As soon as the issue was reported to ourselves, a contractor was instructed to visit the property and make safe the rest of the ceiling. The Tenant was offered alternative accommodation at a local B&B that evening, whilst this work was undertaken, however this was declined by the Tenant. The affected room was then thoroughly cleaned with an industrial machine and was fully habitable the next day. The Tenant was kept up to date by the contractor during the works and is fully aware the room is habitable.

With regard to the deposit deductions from the previous Tenancy, these were made on behalf of the Landlord and were for issues raised in the formal Check Out Report which had been conducted by a qualified independent Inventory Clerk. To clarify absolutely none of the deductions awarded by The DPS adjudicator were for the benefit of ourselves and the funds recovered from the deposit were transferred to the Landlord in full. The libellous accusations made here, that we are Money thieving etc are completely untrue.

We fully understand the value of Review Sites such as this, particularly to give disaffected tenants the opportunity to vent their frustrations, real or perceived. However, it would have been helpful if this particular Tenant had in the first instance contacted me to discuss the matter before publicly libelling two members of my staff, one who has had no involvement with them for over 12 months and the other who I know to have been both sympathetic and diligent in resolving the issue above.

Matthew White
Director – Martin & Co Norwich

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Opening Hours
Address

Martin & Co
1 Charing Cross
Norwich
Norfolk
NR2 4AX
01603 766860

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 33% £660 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 6 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Lettings
Latest Properties

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“Very rude staff...”

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Aug 21,2018
Minithumbdown
Emily
By: 'Lou'
Aug 21,2018
0 people found
this helpful
Avoid at all costs Staff are VERY rude, unhelpful and abusive Asekd for the managers name and conact details and Emily refused to give them ! Found them in the website but the manger was even worse !...
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“As a landlord and having used other agents in the ......”

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Sep 07,2017
Minithumbup
By: 'Jasper'
Sep 07,2017
2 people found
this helpful
As a landlord and having used other agents in the past, Martins are the best around. I want decent tenants who will my treat my houses properly as they are well maintained and looked after.Yes Martins work for the landlord but tenants who follow ...
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“Unfortunately the agents position is that the Landlords are their ......”

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May 19,2017
Minithumbdown
Matt
By: 'Arnold'
May 19,2017
3 people found
this helpful
Unfortunately the agents position is that the Landlords are their only customer. What that makes the tennants is unclear. What is clear is that any issues that arise are difficult to have resolved professionally. The first port of call from the agent is to assume, ...
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Comment on agent fees
During the many years I have been living at the property, I have experienced several rent increases yet no money has been spent on maintaining the property. If this Agent was managing a property I owned, I would be upset that the building is allowed to fall into disrepair. I would find it especially upsetting if the person living there was raising the issues without there being a resolution.
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“They are the worst agent I have ever had the ......”

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Apr 11,2017
Minithumbdown
By: '00k00'
Apr 11,2017
5 people found
this helpful
They are the worst agent I have ever had the misfortune to deal with. Matthew and Michael are the worst father and son duo in the history of lettings. Michael especially is rude and arrogant and thinks it is acceptable to talk down and patronise ...
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Comment on agent fees
A rip off considering how rude they are. If you wish to pay in excess of ‚£300 to be treated poorly then be my guest.
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By: Amy
May 16, 2017
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Extreamly rude arrogant staff ! Worst company I have ever come across rip off with fees and absolutely liars!! DO NOT TRUST!!! ...

“I've used Martin & Co as a letting agency for 6 years ......”

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Jan 23,2017
Minithumbup
Matt
By: 'MT'
Jan 23,2017
2 people found
this helpful
I've used Martin & Co as a letting agency for 6 years as a landlord. One of the best I have used and quick and responsive to get issues repaired at the property whenever they arise and communicate it back to me. They are pretty diligent with ...
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Comment on agent fees
Agents fees are very reasonable for the level of service and time spent on property.
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“The most horrendous experience I have ever had. Staff at ......”

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Mar 05,2015
Minithumbdown
Lucy
By: 'LMP008'
Mar 05,2015
4 people found
this helpful
The most horrendous experience I have ever had. Staff at Martin & Co are rude, obnoxious and totally unwilling to help; from the smallest cases to cupboard doors breaking (due to them being improperly fixed at the hinges in the first place), to very adverse living ...
read full review
What agent could do to change your mind?
Rip off
Attached Filesnbsp;
Comment on agent fees
Rip off
Was this helpful? Yes
By: Matthew White
Mar 05, 2015
View all comments (1)
This Review contains a number of significant inaccuracies. Firstly the damp has been confirmed by several experienced contractors to have been caused by the Tenant's lifestyle and failure to adequately control condensation within the property. This included (prior to the incident occurring) a highly qualified Damp Specialist, who, having undertaken a thorough investigation at the house, drew up a detailed report on the cause, which was shared with all of the occupants. Previously, on several ...

“Utter money hungry robots. Very happy to take your money ......”

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Oct 01,2013
Minithumbdown
MICHAEL
By: 'ANON'
Oct 01,2013
3 people found
this helpful
Utter money hungry robots. Very happy to take your money but extremely keen to keep hold of it. Moved into a property that was NOT clean. They kindly offered to pay for us to clean it (bear in mind we had moved in at that ...
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What agent could do to change your mind?
Any kind of human touch to their customer service
Attached Filesnbsp;
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“Essentially unhelpful and utterly mean spirited. These agents would charge ......”

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Aug 23,2013
Minithumbdown
By: 'Colin'
Aug 23,2013
3 people found
this helpful
Essentially unhelpful and utterly mean spirited. These agents would charge for the use of a ball point pen. At every stage of the letting process they do as little as possible to help, but do all they can to take as much money as possible ...
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“Renter beware!!! Do not use this Rental Agent under any ......”

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Oct 05,2011
Minithumbdown
By: 'MartinNorwichRubish'
Oct 05,2011
9 people found
this helpful
Renter beware!!! Do not use this Rental Agent under any circumstance. Without doubt the very worst rental experience ever. Martin & Co Norwich offer the poorest service I have ever experienced. They are rude, unprofessional and just make rules up. They expect a house that has ...
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What agent could do to change your mind?
Joined a self regulatory body. Employed professional staff. Not tried to take us for a ride.
Attached Filesnbsp;
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By: Muriel
Feb 13, 2013
View all comments (6)
LOL WELL Lowes Yard I quite agree with you MICHAEL WHITE was an arrogant pig on the phone when I was just enquiring into a rental and I agree with everything and more in the 15 minute conversation I was unfortunate to have ..... HOW DARE YOU MICHAEL ASK ME VERY INTRUSIVE QUESTIONS WHICH HAVE NOTHING TO DO WITH YOU !!! once you found out i was with a boyfriend your attitude stunk even more no other Estate Agent has been like you they have all been POLITE HELPFUL FRIENDLY AND NOTHIGN IS TOO MUCH ...
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Awards won by Martin & Co, Norwich NR2 4AX



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